T118 - Voice of the Customer

{
  "buyer": {
    "id": "GB-PPON-PCZH-7295-JJTZ",
    "name": "NI Water"
  },
  "date": "2025-05-29T17:42:35+01:00",
  "id": "028615-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05293a",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Belfast",
        "postalCode": "BT14 6TE",
        "region": "UKN06",
        "streetAddress": "Westland House"
      },
      "contactPoint": {
        "email": "sourcing@nitwater.com"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          },
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            "description": "Northern Irish devolved regulations apply",
            "id": "GB-NIR",
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        "id": "PCZH-7295-JJTZ",
        "scheme": "GB-PPON"
      },
      "name": "NI Water",
      "roles": [
        "buyer"
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    }
  ],
  "tag": [
    "tender"
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  "tender": {
    "aboveThreshold": false,
    "description": "NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness.  This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year.  See Specification for more details. ",
    "documents": [
      {
        "datePublished": "2025-05-29T17:42:35+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "028615-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/028615-2025"
      }
    ],
    "id": "ocds-h6vhtk-05293a",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
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        "awardCriteria": {
          "description": "Award criteria is based on technical and financial"
        },
        "contractPeriod": {
          "endDate": "2027-06-18T23:59:59+01:00",
          "maxExtentDate": "2031-06-18T23:59:59+01:00",
          "startDate": "2025-06-19T00:00:00+01:00"
        },
        "hasRenewal": true,
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        "renewal": {
          "description": "4 potential extensions of 12 months"
        },
        "status": "active",
        "value": {
          "amountGross": 175200,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "https://etendersni.gov.uk",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
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      "endDate": "2025-06-12T23:59:59+01:00"
    },
    "title": "T118 - Voice of the Customer",
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