Buyer Name: Citizen Housing Group Limited
Buyer Address: 4040 Lakeside, Birmingham, UKG, B37 7YN, United Kingdom
Contact Name: Joey Barron
Contact Email: joey@echelonconsultancy.co.uk
Contact Telephone: +44 1707339800
Citizen Home Health Safety Check Contract
Buyer Contact Info
Status
complete
complete
Procedure
selective
selective
Value
11580459.0 GBP
11580459.0 GBP
Published
27 May 2025, 16:02
27 May 2025, 16:02
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
31200000 - Electricity distribution and control apparatus
31200000 - Electricity distribution and control apparatus
Region
n/a
n/a
Awarded To
Sureserve Compliance Holdings Limited
Sureserve Compliance Holdings Limited
Official Source
Open Find a Tender
Open Find a Tender
Description
Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working. The procurement process was conducted in accordance with the Public Contracts Regulations 2015.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Birmingham, Hereford and Worcester
Lot Description: The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience. The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Price Per Quality Point
Lot 1 Award Criterion (cost): Price Per Quality Point
Lot Title: Coventry
Lot 2 Status: cancelled
Lot 2 Has Options: No
Lot 2 Award Criterion (quality): Price Per Quality Point
Lot 2 Award Criterion (cost): Price Per Quality Point
Contracts
Contract Title: Citizen Home Health Safety Check Contract - August 2024
Awards
Award Title: Citizen Home Health Safety Check Contract - August 2024
Raw Notice JSON
Expand raw payload
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"description": "The contract covers the provision of Home Health Safety Checks across Citizen\u2019s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:\nAnnual gas servicing and maintenance\nResponsive gas repairs and emergency breakdown cover\nElectrical testing (EICRs) and remedial works\nElectrical upgrades and installations\nData gathering to support asset management\nDelivery of additional home compliance checks during scheduled visits\nThe services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.\nThe works are split across two geographic lots:\nLot 1: Birmingham, Hereford and Worcester\nLot 2: Coventry\nThe contract is designed to reduce the number of visits to residents\u2019 homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.\nThe duration of the contract is up to 10 years, comprising an initial term and potential extension periods.",
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"description": "The contract covers the provision of Home Health Safety Checks across Citizen\u2019s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:\nAnnual gas servicing and maintenance\nResponsive gas repairs and emergency breakdown cover\nElectrical testing (EICRs) and remedial works\nElectrical upgrades and installations\nData gathering to support asset management\nDelivery of additional home compliance checks during scheduled visits\nThe services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.\nThe works are split across two geographic lots:\nLot 1: Birmingham, Hereford and Worcester\nLot 2: Coventry\nThe contract is designed to reduce the number of visits to residents\u2019 homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.\nThe duration of the contract is up to 10 years, comprising an initial term and potential extension periods.",
"hasOptions": false,
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"title": "Coventry"
}
],
"mainProcurementCategory": "services",
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"procurementMethodDetails": "Restricted procedure",
"reviewDetails": "Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).",
"status": "complete",
"title": "Citizen Home Health Safety Check Contract"
}
}