Provision of a Fitness to Practise Emotional Support Line

{
  "buyer": {
    "id": "GB-PPON-PZYZ-1666-HXBQ",
    "name": "Social Work England"
  },
  "date": "2026-03-17T09:46:59Z",
  "id": "023839-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066bbf",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Sheffield",
        "postalCode": "S3 8JY",
        "region": "UKE32",
        "streetAddress": "1 North Bank, Blonk Street"
      },
      "contactPoint": {
        "email": "tenders@socialworkengland.org.uk",
        "name": "Wayne Kehoe",
        "telephone": "+441142127775"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PZYZ-1666-HXBQ",
      "identifier": {
        "id": "PZYZ-1666-HXBQ",
        "scheme": "GB-PPON"
      },
      "name": "Social Work England",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "Market Engagement was undertook as part of our initial bid ref: SWE10530."
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-05-01T23:59:59+01:00"
    },
    "description": "Social Work England is looking to contract with an external Service Provider to deliver an emotional support service to those affected by fitness to practise proceedings. \nThis service will be accessible by telephone as the primary route, with additional channels such as email, WhatsApp and live or web-based chat, for social workers, witnesses and complainants (those that raise fitness to practise concerns) and others affected by the fitness to practise process. This service must be accessible 24 hours a day, 365 days a year.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/socialworkengland/aspx/Home"
      },
      {
        "datePublished": "2026-03-17T09:46:59Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "023839-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/023839-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-04-01T14:30:00+01:00"
    },
    "hasRecurrence": true,
    "id": "SWE10617",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Guidance and counselling services",
            "id": "85312300",
            "scheme": "CPV"
          },
          {
            "description": "Guidance services",
            "id": "85312310",
            "scheme": "CPV"
          },
          {
            "description": "Counselling services",
            "id": "85312320",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 55,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Interview stage",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-05-17T23:59:59+01:00",
          "maxExtentDate": "2031-05-17T23:59:59+01:00",
          "startDate": "2026-05-18T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "A maximum of 5 years.\n3 years and up to two 12-month extensions."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "N/A",
              "type": "economic"
            },
            {
              "description": "1.\tThe bidder must demonstrate a minimum of three (3) years\u0027 experience in delivering helpline or counselling services, preferably within environments involving professional regulation, fitness to practise, or other similarly sensitive investigative contexts.\n2.\tThe bidder must confirm that the service operates established policies and procedures for supporting individuals experiencing significant stress, anxiety, or suicidal ideation.\n3.\tThe bidder must confirm that the service has the operational capacity to provide nationwide coverage across England, including sufficient staffing levels and appropriate technological infrastructure.\n4.\tThe bidder must confirm that all employees delivering the service hold current training in safeguarding, suicide prevention, and the management of trauma related calls.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 483333,
          "amountGross": 580000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This Procurement will be carried out using the Competitive Flexible Procedure under the Procurement Act 2023. It will consist of a two-stage tender, with no restrictions on who can participate. \na.\tStage One: Invitation to Tender \u0026 Procurement Specific Questionnaire (PSQ)\nb.\tStage Two: Interview Stage"
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2031-03-01T23:59:59Z"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "Submissions may be made here: https://in-tendhost.co.uk/socialworkengland/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-04-11T09:30:00+01:00"
    },
    "title": "Provision of a Fitness to Practise Emotional Support Line",
    "value": {
      "amount": 483333,
      "amountGross": 580000,
      "currency": "GBP"
    }
  }
}