Carers Support Service

{
  "buyer": {
    "id": "GB-PPON-PYRH-9827-DWLP",
    "name": "Cornwall Council"
  },
  "date": "2026-03-16T16:44:13Z",
  "id": "023726-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066b85",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Truro",
        "postalCode": "TR1 3AY",
        "region": "UKK30",
        "streetAddress": "County Hall"
      },
      "contactPoint": {
        "email": "celia.penhaligon@cornwall.gov.uk",
        "name": "Celia Penhaligon",
        "telephone": "+44 1872323265"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.cornwall.gov.uk"
      },
      "id": "GB-PPON-PYRH-9827-DWLP",
      "identifier": {
        "id": "PYRH-9827-DWLP",
        "scheme": "GB-PPON"
      },
      "name": "Cornwall Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-05-07T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "Invoices must be submitted in line with the Council\u2019s standard invoicing procedures. The Council will pay the undisputed element of any invoice within 30 days of receipt. Disputed elements will be returned to the Supplier with an explanation."
    },
    "description": "Cornwall Council and NHS Cornwall \u0026 Isles of Scilly ICB seek to procure an all-age, family focused, place-based and preventative Carers Support Service starting 1 July 2026.\nThe Service will deliver a place-based, whole-family model aligned to Integrated Neighbourhood Teams, combining:\n\u00b7 Core Carers Service: Community based Carer Advisors providing preventative support and access to information, advice and tailored support including assessments of need and personal budgets. \n\u00b7 Specialist Services: Dedicated provision for young carers, parent carers, carers of people with mental health support needs and support for people living with Dementia and their carers. \n\u00b7 Community Development: Managed through the Carer\u2019s Prevention and Innovation Fund to build local capacity and pilot new initiatives.\nThis procurement relates to the delivery of the Carers Support Service (formerly referenced during early market engagement as the Informal Carers Support Service).\nLotting structure:\n\u2022\tLot 1: Core Carers Service\n\u2022\tLot 2: Young Carers\n\u2022\tLot 3: Parent Carer Specialist Advisor\n\u2022\tLot 4: Mental Health Carer Specialist Advisor\n\u2022\tLot 5: Specialist Dementia Service\nSuppliers may bid for one or more Lots.\nThe model focuses on prevention and early intervention, reducing crisis demand and ensuring carers of all ages are supported through information, advice, training, and statutory assessments where required.\nTender Submission Deadline: 12:00 on 26 April 2026.\nThe Procurement will follow the open procedure under section 20(2)(a) of the Procurement Act 2023 as a Light Touch Contract under section 8 and Schedule 1. \nEstimated value: \u00a320,149,267 over a maximum 7-year term (initial 3 years + 2 + 1 + 1 extensions).\nAdditional Information:\n- The contract will include a clause allowing Commissioners to increase the Prevention and Innovation Fund annually, subject to budget availability and strategic alignment, without constituting a material change.\n- All funding ring-fenced from the Carers Pooled Fund will be used for the benefit of Carers.\n- The service will operate under an overarching partnership agreement to ensure a seamless offer for Carers.\n- A Supplier Information session will be held via Microsoft teams at 2pm on 19 March 2026. Joining details are provided within the tender documents. The session will include an overview of the procurement process. Please note: There will be no opportunity to ask questions during the session. Presentation materials will be made available to all Suppliers via the Portal after the session.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-03-16T16:44:13Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "023726-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/023726-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-04-06T16:00:00+01:00"
    },
    "id": "DN774681",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "2",
        "relatedLot": "2"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "4",
        "relatedLot": "4"
      },
      {
        "additionalClassifications": [
          {
            "description": "Health and social work services",
            "id": "85000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK3"
          }
        ],
        "id": "5",
        "relatedLot": "5"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Suppliers may submit Tenders for one or more Lots. Each Lot will be evaluated independently unless otherwise stated. \nWhere a Supplier submits bids for multiple Lots, the Council reserves the right to consider whether awarding multiple Lots to the same Supplier would deliver better overall value for money. This will be assessed transparently using the published evaluation methodology. \nIf a Supplier is identified as the highest scoring for more than one Lot, Contracts will normally be awarded on a Lot-by-Lot basis. However, if the combined evaluation demonstrates that awarding multiple Lots to the same Supplier achieves best overall value for money, the Council may award multiple Lots to that Supplier. This approach will be applied consistently and in accordance with the published criteria. "
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 25.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Social Value",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 15.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "A countywide, community\u2011based service responsible for the strategic coordination and development of support for Carers in Cornwall, including oversight of the development fund and the specialist adviser elements of the Carers offer.",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "an initial term of three (3) years; and\nan option for the Council to extend the Term by a further two (2) years; and\nfollowing the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and\nfollowing the exercise of that second option, an option for the Council to extend the term by a further one (1) year.\nAny extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Core Carers Service",
        "value": {
          "amount": 11901965.0,
          "amountGross": 11901965.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 25.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Social Value",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 15.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "A service providing assessment, information and support for Young Carers up to age 18, using a whole\u2011family approach and working with relevant agencies to ensure appropriate early help and coordination.",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "an initial term of three (3) years; and\nan option for the Council to extend the Term by a further two (2) years; and\nfollowing the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and\nfollowing the exercise of that second option, an option for the Council to extend the term by a further one (1) year.\nAny extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Young Carers",
        "value": {
          "amount": 2068865.0,
          "amountGross": 2068865.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 25.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Social Value",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 15.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "A specialist advisory service offering information, guidance and coordination for Parent Carers of young people with SEND preparing for adulthood, and for Parent Carers supporting adults who require ongoing care.",
        "hasRenewal": true,
        "id": "3",
        "renewal": {
          "description": "an initial term of three (3) years; and\nan option for the Council to extend the Term by a further two (2) years; and\nfollowing the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and\nfollowing the exercise of that second option, an option for the Council to extend the term by a further one (1) year.\nAny extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Parent Carer Specialist Advisor",
        "value": {
          "amount": 514631.0,
          "amountGross": 514631.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 25.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Social Value",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 15.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "A specialist advisory service providing information, signposting and support for Carers of individuals with serious and enduring mental health needs, working alongside statutory and voluntary sector mental health services.",
        "hasRenewal": true,
        "id": "4",
        "renewal": {
          "description": "an initial term of three (3) years; and\nan option for the Council to extend the Term by a further two (2) years; and\nfollowing the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and\nfollowing the exercise of that second option, an option for the Council to extend the term by a further one (1) year.\nAny extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Mental Health Carer Specialist Advisor",
        "value": {
          "amount": 514631.0,
          "amountGross": 514631.0,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality",
              "name": "Quality",
              "numbers": [
                {
                  "number": 60.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Price",
              "name": "Price",
              "numbers": [
                {
                  "number": 25.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Social Value",
              "name": "Social Value",
              "numbers": [
                {
                  "number": 15.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "A service delivering information, advice and support to People Living with Dementia and those who support them, using a whole\u2011family approach and focusing on coordination, early intervention and access to appropriate services.",
        "hasRenewal": true,
        "id": "5",
        "renewal": {
          "description": "an initial term of three (3) years; and\nan option for the Council to extend the Term by a further two (2) years; and\nfollowing the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and\nfollowing the exercise of that second option, an option for the Council to extend the term by a further one (1) year.\nAny extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years."
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "title": "Specialist Dementia Service",
        "value": {
          "amount": 5149175.0,
          "amountGross": 5149175.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "riskDetails": "Contract performance risks include:\n\u2022 financial viability of the service model;\n\u2022 readiness for mobilisation;\n\u2022 meeting statutory obligations and carers\u2019 needs;\n\u2022 maintaining organisational stability;\n\u2022 sustaining required performance levels; and\n\u2022 meeting quality and regulatory requirements.",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "https://procontract.due-north.com\nTenders must be submitted electronically via the ProContract portal.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-04-26T12:00:00+01:00"
    },
    "title": "Carers Support Service",
    "value": {
      "amount": 20149267.0,
      "amountGross": 20149267.0,
      "currency": "GBP"
    }
  }
}