Call Handling Services

{
  "awards": [
    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2031-04-30T23:59:59+01:00",
        "startDate": "2026-05-01T00:00:00+01:00"
      },
      "date": "2026-03-16T00:00:00Z",
      "documents": [
        {
          "datePublished": "2026-03-16T16:17:49Z",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "023702-2026",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/023702-2026"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telephone switchboard services",
              "id": "64214200",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2026-04-01T23:59:59+01:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-10080864",
          "name": "CADENT GAS LIMITED"
        }
      ],
      "title": "Call Handling Services",
      "value": {
        "amountGross": 7050096.0,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-COH-05167070",
    "name": "NORTHERN GAS NETWORKS LIMITED"
  },
  "date": "2026-03-16T16:17:49Z",
  "id": "023702-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066b69",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PRNB-9357-PVLR",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Colton Leeds",
        "postalCode": "LS15 8TU",
        "region": "UKE42",
        "streetAddress": "1100 Century Way"
      },
      "contactPoint": {
        "email": "procurement@northerngas.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-05167070",
      "identifier": {
        "id": "05167070",
        "scheme": "GB-COH"
      },
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PNHM-3269-DNNL",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Coventry",
        "postalCode": "CV7 9JU",
        "region": "UKG13",
        "streetAddress": "Cadent Gas Limited, Pilot Way"
      },
      "contactPoint": {
        "email": "procurementservices@cadentgas.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "url": "https://cadentgas.com/",
        "vcse": false
      },
      "id": "GB-COH-10080864",
      "identifier": {
        "id": "10080864",
        "scheme": "GB-COH"
      },
      "name": "CADENT GAS LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "A dedicated, 24/7 emergency call service that receives, classifies, and manages reports of suspected gas leaks, ensuring rapid response and public safety.\nNational Gas Emergency Service Cadent operates the National Gas Emergency Service, which is available 24 hours a day, 365 days a year. The call handling contract ensures that any reports of gas escapes are immediately received and processed.\nSafety \u0026 Compliance Handling gas escape calls is a legal requirement under the Gas Safety (Management) Regulations 1996 (GS(M)R). The contract ensures Cadent meets its obligations by collecting essential information (location, reporter details, control valve status, etc.) and passing it to engineers for immediate action.\nRapid Response Coordination\nOnce a call is classified as a gas escape, Cadent dispatches engineers to isolate the supply at the Emergency Control Valve (ECV) and make the property safe. The call handling contract ensures this process begins without delay.\n5 year contract \u00a35,870,080 ex VAT",
    "id": "ocds-h6vhtk-066b69",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Under Schedule 5 of the Procurement Act 2023, the most appropriate justification for a direct award to Cadent for the gas escape call handling service is:\n\"Absence of competition for technical reasons\" - Only Cadent can provide this service because it operates the National Gas Emergency Service and is legally mandated under the Gas Safety (Management) Regulations 1996. There are no reasonable alternatives, and switching would create disproportionate technical and compliance risks.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Call Handling Services"
  }
}