Call Handling Services

{
  "awards": [
    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2031-04-30T23:59:59+01:00",
        "startDate": "2026-05-01T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2026-03-16T16:02:07Z",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "023684-2026",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/023684-2026"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telephone switchboard services",
              "id": "64214200",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2026-03-23T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-10080864",
          "name": "CADENT GAS LIMITED"
        }
      ],
      "title": "Call Handling Services",
      "value": {
        "amountGross": 7050096.0,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-COH-05167070",
    "name": "NORTHERN GAS NETWORKS LIMITED"
  },
  "date": "2026-03-16T16:02:07Z",
  "id": "023684-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066b69",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PRNB-9357-PVLR",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Colton Leeds",
        "postalCode": "LS15 8TU",
        "region": "UKE42",
        "streetAddress": "1100 Century Way"
      },
      "contactPoint": {
        "email": "procurement@northerngas.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-COH-05167070",
      "identifier": {
        "id": "05167070",
        "scheme": "GB-COH"
      },
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PNHM-3269-DNNL",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Coventry",
        "postalCode": "CV7 9JU",
        "region": "UKG13",
        "streetAddress": "Cadent Gas Limited, Pilot Way"
      },
      "contactPoint": {
        "email": "procurementservices@cadentgas.com"
      },
      "details": {
        "scale": "large",
        "url": "https://cadentgas.com/",
        "vcse": false
      },
      "id": "GB-COH-10080864",
      "identifier": {
        "id": "10080864",
        "scheme": "GB-COH"
      },
      "name": "CADENT GAS LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "A dedicated, 24/7 emergency call service that receives, classifies, and manages reports of suspected gas leaks, ensuring rapid response and public safety. \n\u200bNational Gas Emergency Service \nCadent operates the National Gas Emergency Service, which is available 24 hours a day, 365 days a year. The call handling contract ensures that any reports of gas escapes are immediately received and processed. \n\u200bSafety \u0026 Compliance \nHandling gas escape calls is a legal requirement under the Gas Safety (Management) Regulations 1996 (GS(M)R). The contract ensures Cadent meets its obligations by collecting essential information (location, reporter details, control valve status, etc.) and passing it to engineers for immediate action. \n\u200bRapid Response Coordination \nOnce a call is classified as a gas escape, Cadent dispatches engineers to isolate the supply at the Emergency Control Valve (ECV) and make the property safe. The call handling contract ensures this process begins without delay. \n5 year contract \u00a35,870,080 ex VAT",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-066b69",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Only Cadent Gas can provide this service because it operates the National Gas Emergency Service and is legally mandated under the Gas Safety (Management) Regulations 1996. There are no reasonable alternatives, and switching would create disproportionate technical and compliance risks.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "specialRegime": [
      "utilities"
    ],
    "status": "complete",
    "title": "Call Handling Services"
  }
}