Out of Hours Call Handling Service

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Call centre",
              "id": "79512000",
              "scheme": "CPV"
            },
            {
              "description": "Telephone operator services",
              "id": "79511000",
              "scheme": "CPV"
            },
            {
              "description": "Telephone-answering services",
              "id": "79510000",
              "scheme": "CPV"
            },
            {
              "description": "Telephone switchboard services",
              "id": "64214200",
              "scheme": "CPV"
            },
            {
              "description": "Telephone network",
              "id": "32551400",
              "scheme": "CPV"
            }
          ],
          "id": "LOT-0001",
          "relatedLot": "LOT-0001"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "LOT-0001"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04415196",
          "name": "Morgan Sindall Property Services"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-MPR-10237R",
    "name": "The Swaythling Housing Society Ltd (Trading as Abri)"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2026-03-13T00:00:00+00:00",
      "documents": [
        {
          "datePublished": "2026-03-16T15:07:53Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "023616-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/023616-2026"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "period": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "maxExtentDate": "2036-04-01T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "renewal": {
        "description": "Optional to extend up to 84 months"
      },
      "status": "active",
      "title": "Out of Hours Call Handling Service",
      "value": {
        "amount": 2200000,
        "amountGross": 2640000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-03-16T15:07:53Z",
  "id": "023616-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-054603",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Eastleigh",
        "postalCode": "SO50 6AD",
        "region": "UKJ35",
        "streetAddress": "Collins House, Bishopstoke Road"
      },
      "contactPoint": {
        "email": "procurement.team@abri.co.uk",
        "name": "Laiza Mendiola",
        "telephone": "03001231567"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.abri.co.uk"
      },
      "id": "GB-MPR-10237R",
      "identifier": {
        "id": "10237R",
        "scheme": "GB-MPR"
      },
      "name": "The Swaythling Housing Society Ltd (Trading as Abri)",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W1W 8AJ",
        "region": "UKI32",
        "streetAddress": "Kent House, 14-17 Market Place"
      },
      "contactPoint": {
        "email": "mspropservices.bidteam@morgansindall.com",
        "telephone": "07816250357"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "url": "https://www.morgansindall.com/",
        "vcse": false
      },
      "id": "GB-COH-04415196",
      "identifier": {
        "id": "04415196",
        "scheme": "GB-COH"
      },
      "name": "Morgan Sindall Property Services",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "P/ABRI 1009/2025",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "LOT-0001",
        "status": "complete"
      }
    ],
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "complete",
    "title": "Out of Hours Call Handling Service"
  }
}