Provision of ICT Managed Services

{
  "buyer": {
    "id": "GB-PPON-PPCP-6759-YCGX",
    "name": "Equals Trust"
  },
  "date": "2026-03-16T14:33:23Z",
  "id": "023566-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066b28",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Totnes",
        "postalCode": "TQ9 5RW",
        "region": "UKK43",
        "streetAddress": "Unit 3 The Brutus Centre Station Road Totnes"
      },
      "contactPoint": {
        "email": "james.medforth@phplaw.co.uk",
        "name": "James Medforth",
        "telephone": "+44 01234567890"
      },
      "id": "GB-PPON-PPRM-9434-VNYQ",
      "identifier": {
        "id": "PPRM-9434-VNYQ",
        "scheme": "GB-PPON"
      },
      "name": "PHP Law LLP",
      "roleDetails": "Tender process support",
      "roles": [
        "procuringEntity",
        "processContactPoint"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Nottingham",
        "postalCode": "NG12 5FB",
        "region": "UKF16",
        "streetAddress": "c/o Keyworth Primary \u0026 Nursery School, Keyworth"
      },
      "contactPoint": {
        "email": "elizabeth.gregory@equalstrust.org",
        "name": "Elizabeth Gregory"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PPCP-6759-YCGX",
      "identifier": {
        "id": "PPCP-6759-YCGX",
        "scheme": "GB-PPON"
      },
      "name": "Equals Trust",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "The Trust did not carry out preliminary market engagement (PME) prior to tender publication to prepare for this procurement. Tenderers shall be aware that under the Act, the Trust is not obligated to carry out PME. The justification is that the requirements are not complex, or niche and the Contracting Authority already has an understanding of what they want the service to deliver and the market is known."
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "additionalProcurementCategories": [
      "goods"
    ],
    "awardPeriod": {
      "endDate": "2026-06-04T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "The Contractor shall operate the Service efficiently and provide a commercial solution that offers best value to the Trust, proactively assessing where efficiencies can be made and discussing these and their cost benefits with the Trust. Invoicing will be monthly, in arrears from the end of the previous month. Where, during a monthly period, it has been identified, and agreed, that adjustments are required (in respect of service credits, additional works, errors or omissions), these will be taken account of within the invoice for the following month. The Contractor shall be aware of the following: a. The contract is a fixed price for the price per visit and therefore annual inflation must be built into the costs. b. No other pricing variance can be incorporated into the pricing for any year of the contract, including extensions."
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Equals Trust has issued a tender inviting contractors to provide ICT Managed Services. The aim of the contact is to have a consistent approach to IT support both for the pupils and the staff, moving over to a Trust model approach rolled out to all schools. This enables the Trust to maximise the effectiveness of the equipment and service, as well as helping to share resources and best practise across all sites. The proposed contract will encompass delivering the following services to the Trust which: a. are cost effective and delivers high quality technical support, system management and consultancy b. provides transparent all-inclusive pricing which allows accurate budgeting over the term of the Contract. c. provides a single point of contact for all of the Trust\u2019s IT requirements and management of third-party providers. d. moves to a centralised Trust operating model, which has a consistent approach across schools. e. Centralises the management of the Contract at Trust level, rather than on an individual school by school basis.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-03-16T14:33:23Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "023566-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/023566-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-04-21T11:00:00+00:00"
    },
    "hasRecurrence": true,
    "id": "ET01.17",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          },
          {
            "description": "Helpdesk and support services",
            "id": "72253000",
            "scheme": "CPV"
          },
          {
            "description": "Computer-related services",
            "id": "72500000",
            "scheme": "CPV"
          },
          {
            "description": "Computer support and consultancy services",
            "id": "72600000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF14"
          }
        ],
        "id": "LOT-0000",
        "relatedLot": "LOT-0000"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Service Delivery \u0026 Technical Support",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Support Structure \u0026 Service Level",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Asset \u0026 Software Management",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Hardware Procurement \u0026 Replacement",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Collaboration, Communication \u0026 Reporting",
              "numbers": [
                {
                  "number": 7.5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Staff, Safeguarding \u0026 Compliance",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Sustainability \u0026 Value for Money",
              "numbers": [
                {
                  "number": 5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Risk Management \u0026 Mobilisation",
              "numbers": [
                {
                  "number": 7.5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Pricing Approach",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 35,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-01-03T23:59:59Z",
          "maxExtentDate": "2032-01-03T23:59:59Z",
          "startDate": "2027-01-04T00:00:00Z"
        },
        "description": null,
        "hasOptions": true,
        "hasRenewal": true,
        "id": "LOT-0000",
        "options": {
          "description": "For the Trust to encompass any new schools that join the Trust and the procurement of Hardware and any related IT services that will be managed by the Provider on behalf of the Trust."
        },
        "renewal": {
          "description": "Option of two further, one year extensions"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please confirm whether you already have, or can commit to obtain, prior to the award of the contract, the levels of insurance cover indicated below: \u00b7 Employer\u2019s (Compulsory) Liability Insurance* = \u00a35m \u00b7 Public Liability Insurance = \u00a35m \u00b7 Professional Indemnity Insurance = \u00a31m \u00b7 Cyber Liability Insurance = \u00a31m",
              "type": "economic"
            },
            {
              "description": "Relevant experience and contract examples: Provide details of up to three contracts to meet conditions of participation relating to technical ability set out in the relevant notice or procurement documents, in any combination from the education sector. To constitute a pass, at least one contract example provided shall be relevant to the requirement, with a sufficient level of detail that provides confidence in the Tenderer\u2019s established past experience in similar and relevant projects/contracts. Required to have: \u2022 Cyber Essentials and/or ISO 27001 Accreditations or Competencies can be equivalents and can be confirmed will be in place in time for the start of the Contract.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 3000000,
          "amountGross": 3600000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2031-03-03T23:59:59Z"
        }
      ]
    },
    "riskDetails": "Service outages disrupting teaching, safeguarding and exams Cyber security \u0026 data protection breaches involving pupil and staff data Safeguarding failures due to ineffective filtering or monitoring Over\u2011reliance on a single supplier, creating exit or resilience issues Poor change management causing disruption during school hours Insufficient skills or capacity from the provider Cost escalation or poor value for money over the contract term Non\u2011compliance with GDPR, FOIA and education regulations",
    "status": "active",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=103569\u0026TID100108762\u0026B=",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-04-28T11:00:00+00:00"
    },
    "title": "Provision of ICT Managed Services",
    "value": {
      "amount": 3000000,
      "amountGross": 3600000,
      "currency": "GBP"
    }
  }
}