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Provision of Payment Acceptance

BARNSLEY METROPOLITAN BOROUGH COUNCIL

Buyer Contact Info

Buyer Name: BARNSLEY METROPOLITAN BOROUGH COUNCIL

Buyer Address: Town Hall, Church Street, Barnsley, UKE31, S70 2TA, United Kingdom

Contact Email: procurement@barnsley.gov.uk

Status
complete
Procedure
direct
Value
430000.0 GBP
Published
12 Mar 2026, 16:41
Deadline
n/a
Contract Start
01 Dec 2026, 00:00
Contract End
30 Nov 2028, 23:59
Category
n/a
CPV
66110000 - Banking services
Region
n/a
Awarded To
BARCLAYS BANK UK PLC
Official Source
Open Find a Tender

Description

Barnsley Metropolitan Borough Council (BMBC) intends to enter into a further contract with Barclays Bank for the provision of Merchant Services/ Payment Acceptance. These services are already embedded within the Council's existing infrastructure and form a critical component of its financial operations. Direct award justification Additional or repeat goods, services or works - extension or partial replacement Single supplier - technical reasons Section 41 (Schedule 5) would be the most suitable justification to evidence a direct award: - a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and - the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. BMBC's situation meets these criteria due to: - Deep integration of Barclays' systems with Council infrastructure. - Customised workflows and security protocols that would require significant redevelopment if a new supplier was introduced. Technical Compatibility - Barclays' merchant services are embedded within BMBC's payment architecture. - Switching suppliers would need re-engineering of payment gateways, APIs, and back-office systems demanding significant officer time and organisational resources to implement and test these changes. - Risk of service disruption during migration, delays in payment processing impacting revenue collection and customer experience. - The work would require specialist technical resource (including payments integration and security assurance capability). Where this expertise is not held in house at the required depth, external specialist support would be required to deliver and assure the transition safely. Operational Continuity - The current solution is proven in service and supports operational continuity for critical payment enabled processes. Transitioning supplier would require extensive process redesign and staff retraining, alongside dual running / cutover planning and heightened support during stabilisation. The operational burden is a direct consequence of replacing an embedded, integrated service rather than procuring a standalone, self‑contained product. - Any material interruption or degradation in payment processing would create operational risk for services reliant on timely payment acceptance and could affect BMBC's ability to meet operational obligations where payments are integral to delivery. Compliance Continuity - Payment Card Industry Data Security Standard, designed to protect payment card data. BMBC is now fully compliant and has established processes with the Barclaycard Security Team. - Moving to a new supplier introduces additional risk and a need for extensive internal work. - This may lead to delays in certification, potential fines, and implementation costs. Current capacity does not allow for the significant resource demands of onboarding a new PCI DSS auditor. Financial Impact - Transitioning our in-house Income Management solution to new provider would require temporary contractor(s) to support BMBC ICT requirements. - Integrations with other systems across the Council would require detailed requirements gathering, implementation work, thorough testing, and ongoing support through third party/ external support. - Potential PCI-DSS Compliance Consultancy costs

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot LOT-0000 Status: complete

Awards

Award Title: Provision of Payment Acceptance

Raw Notice JSON

Expand raw payload
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    "description": "Barnsley Metropolitan Borough Council (BMBC) intends to enter into a further contract with Barclays Bank for the provision of Merchant Services/ Payment Acceptance. These services are already embedded within the Council\u0027s existing infrastructure and form a critical component of its financial operations.\nDirect award justification\nAdditional or repeat goods, services or works - extension or partial replacement\nSingle supplier - technical reasons\nSection 41 (Schedule 5) would be the most suitable justification to evidence a direct award: \n- a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and \n- the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. \nBMBC\u0027s situation meets these criteria due to: \n- Deep integration of Barclays\u0027 systems with Council infrastructure. \n- Customised workflows and security protocols that would require significant redevelopment if a new supplier was introduced. \nTechnical Compatibility\n- Barclays\u0027 merchant services are embedded within BMBC\u0027s payment architecture. \n- Switching suppliers would need re-engineering of payment gateways, APIs, and back-office systems demanding significant officer time and organisational resources to implement and test these changes.\n - Risk of service disruption during migration, delays in payment processing impacting revenue collection and customer experience.\n - The work would require specialist technical resource (including payments integration and security assurance capability). Where this expertise is not held in house at the required depth, external specialist support would be required to deliver and assure the transition safely. \nOperational Continuity \n- The current solution is proven in service and supports operational continuity for critical payment enabled processes. Transitioning supplier would require extensive process redesign and staff retraining, alongside dual running / cutover planning and heightened support during stabilisation. The operational burden is a direct consequence of replacing an embedded, integrated service rather than procuring a standalone, self\u2011contained product. \n- Any material interruption or degradation in payment processing would create operational risk for services reliant on timely payment acceptance and could affect BMBC\u0027s ability to meet operational obligations where payments are integral to delivery. \nCompliance Continuity \n- Payment Card Industry Data Security Standard, designed to protect payment card data. BMBC is now fully compliant and has established processes with the Barclaycard Security Team. \n- Moving to a new supplier introduces additional risk and a need for extensive internal work. \n- This may lead to delays in certification, potential fines, and implementation costs. Current capacity does not allow for the significant resource demands of onboarding a new PCI DSS auditor. Financial Impact \n- Transitioning our in-house Income Management solution to new provider would require temporary contractor(s) to support BMBC ICT requirements.\n- Integrations with other systems across the Council would require detailed requirements gathering, implementation work, thorough testing, and ongoing support through third party/ external support. \n- Potential PCI-DSS Compliance Consultancy costs",
    "id": "26/27",
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "status": "complete",
    "title": "Provision of Payment Acceptance"
  }
}