Buyer Name: Plus Dane Housing Limited
Buyer Address: Atlantic Pavilion, Salthouse Quay, Royal Albert Dock, Liverpool, UKD, L3 4AE, United Kingdom
Contact Name: Daniel Walls
Contact Email: daniel.walls@plusdane.co.uk
Contact Telephone: +44 7393142744
Provision of Customer Research Partner
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
130000.0 GBP
130000.0 GBP
Published
16 May 2025, 13:05
16 May 2025, 13:05
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
79342310 - Customer survey services
79342310 - Customer survey services
Region
n/a
n/a
Awarded To
Acuity Research & Practice Ltd
Acuity Research & Practice Ltd
Official Source
Open Find a Tender
Open Find a Tender
Description
Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot Title: Customer Research (Perception Surveys)
Lot Description: Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Lot 1 Status: cancelled
Lot 1 Has Options: No
Lot 1 Award Criterion (quality): Quality
Lot 1 Award Criterion (cost): Cost
Lot Title: Transaction Satisfaction Survey Platform
Lot Description: Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
Lot 2 Status: cancelled
Lot 2 Has Options: No
Lot 2 Award Criterion (quality): Quality
Lot 2 Award Criterion (cost): Cost
Contracts
Contract Title: Customer Research (Perception Surveys)
Awards
Award Title: Customer Research (Perception Surveys)
Award Title: Transactional Satisfaction Survey Platform
Raw Notice JSON
Expand raw payload
{
"awards": [
{
"id": "022247-2025-1",
"relatedLots": [
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],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-148207",
"name": "Acuity Research \u0026 Practice Ltd"
}
],
"title": "Customer Research (Perception Surveys)"
},
{
"id": "022247-2025-2",
"relatedLots": [
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],
"status": "unsuccessful",
"statusDetails": "unsuccessful",
"title": "Transactional Satisfaction Survey Platform"
}
],
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},
"buyer": {
"id": "GB-FTS-29311",
"name": "Plus Dane Housing Limited"
},
"contracts": [
{
"awardID": "022247-2025-1",
"dateSigned": "2025-05-12T00:00:00+01:00",
"id": "022247-2025-1",
"status": "active",
"title": "Customer Research (Perception Surveys)",
"value": {
"amount": 130000,
"currency": "GBP"
}
}
],
"date": "2025-05-16T14:05:14+01:00",
"description": "To view this notice, please click here: \nhttps://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986",
"id": "022247-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-04dccc",
"parties": [
{
"address": {
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"locality": "Liverpool",
"postalCode": "L3 4AE",
"region": "UKD",
"streetAddress": "Atlantic Pavilion, Salthouse Quay, Royal Albert Dock"
},
"contactPoint": {
"email": "daniel.walls@plusdane.co.uk",
"name": "Daniel Walls",
"telephone": "+44 7393142744"
},
"details": {
"classifications": [
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"description": "Body governed by public law",
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE"
},
{
"description": "Housing and community amenities",
"id": "06",
"scheme": "COFOG"
}
],
"url": "https://www.plusdane.co.uk/"
},
"id": "GB-FTS-29311",
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{
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"postalCode": "EX32 0AQ",
"region": "UKD",
"streetAddress": "35 Mount Pleasant, Bishops Tawton, Barnstaple"
},
"details": {
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},
"id": "GB-FTS-148207",
"identifier": {
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"roles": [
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},
{
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},
"id": "GB-FTS-12616",
"identifier": {
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},
"name": "High Court England and Wales",
"roles": [
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}
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"tag": [
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"tender": {
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},
"description": "Plus Dane Housing are procuring a customer research service split into two lots as follows:\nLot 1 - Customer Research Partner, delivering customer perception surveys\nLot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback\nSuppliers are invited to tender for either or both lots",
"id": "PDT-25-11",
"items": [
{
"additionalClassifications": [
{
"description": "Customer survey services",
"id": "79342310",
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},
{
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"id": "79300000",
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],
"deliveryAddresses": [
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"region": "UKD"
}
],
"deliveryLocation": {
"description": "NORTH WEST (ENGLAND)"
},
"id": "1",
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{
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"id": "2",
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],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
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{
"description": "40%",
"name": "Cost",
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]
},
"description": "Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ\nAccess Code: EK57EEYZGZ\nContract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months",
"hasOptions": false,
"id": "1",
"status": "cancelled",
"title": "Customer Research (Perception Surveys)"
},
{
"awardCriteria": {
"criteria": [
{
"description": "60%",
"name": "Quality",
"type": "quality"
},
{
"description": "40%",
"name": "Cost",
"type": "cost"
}
]
},
"description": "Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ\nAccess Code: EK57EEYZGZ\nContract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months",
"hasOptions": false,
"id": "2",
"status": "cancelled",
"title": "Transaction Satisfaction Survey Platform"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"status": "complete",
"title": "Provision of Customer Research Partner"
}
}