Friends & Family Test

{
  "buyer": {
    "id": "GB-PPON-PDZB-1536-PVZG",
    "name": "Queen Victoria Hospital NHS Foundation Trust"
  },
  "date": "2026-03-11T10:29:25Z",
  "id": "021659-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f7ac",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "East Grinstead",
        "postalCode": "RH19 3DZ",
        "region": "UKJ28",
        "streetAddress": "Holtye Road"
      },
      "contactPoint": {
        "email": "llinda.evans19@nhs.net",
        "name": "Linda Evans"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.qvh.nhs.uk/"
      },
      "id": "GB-PPON-PDZB-1536-PVZG",
      "identifier": {
        "id": "PDZB-1536-PVZG",
        "scheme": "GB-PPON"
      },
      "name": "Queen Victoria Hospital NHS Foundation Trust",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": false,
    "amendments": [
      {
        "description": "Closing date extended",
        "id": "021659-2026"
      }
    ],
    "description": "Queen Victoria Hospital NHS Foundation Trust  is seeking to appoint a single supplier to provide a Friends and Family Test (FFT) service.\nThe system must provide insight into patient and carer experience, and enable the Trust to demonstrate to the public that it is responsive to feedback\nThe Trust  is utilising an electronic tendering tool to manage this competition and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with Trust  including response submissions, will be conducted via the Atamis portal at: \nhttps://health-family.force.com/s/Welcome\nIt is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via:\nSupport-health@Atamis.co.uk or \nphone number 0800 098 8201\nThe helpdesk is open\nMonday - Friday between 08.00 am - 06.00 pm",
    "documents": [
      {
        "datePublished": "2026-03-11T10:29:25Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "021659-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/021659-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-17T12:00:00Z"
    },
    "id": "C395081",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software-related services",
            "id": "72260000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "description": "Supplier Information \u0026 Technical 10 % weighting \nIT  Questions 20% weighting \n  Social Value 10% weighting \n Commercial 60% weighting"
        },
        "contractPeriod": {
          "endDate": "2027-08-31T23:59:59+01:00",
          "startDate": "2026-07-28T00:00:00+01:00"
        },
        "id": "1",
        "status": "active",
        "value": {
          "amount": 90000.0,
          "amountGross": 108000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "The Trust  is utilising an electronic tendering tool to manage this competition and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with Trust  including response submissions, will be conducted via the Atamis portal at:\nhttps://health-family.force.com/s/Welcome\nIt is free to register on the portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via:\nSupport-health@Atamis.co.uk or phone number 0800 9956035\nThe helpdesk is open Monday - Friday between 08.00 am - 06.00 pm",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-03-24T12:00:00Z"
    },
    "title": "Friends \u0026 Family Test",
    "value": {
      "amount": 90000.0,
      "amountGross": 108000.0,
      "currency": "GBP"
    }
  }
}