Telephony Services

{
  "awards": [
    {
      "id": "021577-2026-1",
      "relatedLots": [
        "1"
      ],
      "status": "active"
    }
  ],
  "buyer": {
    "id": "GB-COH-11014226",
    "name": "NATIONAL ENERGY SYSTEM OPERATOR LIMITED"
  },
  "contracts": [
    {
      "awardID": "021577-2026-1",
      "dateSigned": "2026-02-04T00:00:00Z",
      "id": "021577-2026-1",
      "status": "active"
    }
  ],
  "date": "2026-03-10T21:32:47Z",
  "id": "021577-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-02874b",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wokingham",
        "postalCode": "RG415BN",
        "region": "UKJ11",
        "streetAddress": "St Catherine\u0027s Lodge Bearwood Road"
      },
      "contactPoint": {
        "email": "maria.slimpa12@neso.energy",
        "name": "Maria Slimpa"
      },
      "details": {
        "classifications": [
          {
            "description": "Utilities",
            "scheme": "TED_CE_ACTIVITY"
          }
        ],
        "url": "https://www.neso.energy/"
      },
      "id": "GB-COH-11014226",
      "identifier": {
        "id": "11014226",
        "legalName": "NATIONAL ENERGY SYSTEM OPERATOR LIMITED",
        "scheme": "GB-COH"
      },
      "name": "NATIONAL ENERGY SYSTEM OPERATOR LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London"
      },
      "id": "GB-FTS-6466",
      "identifier": {
        "legalName": "The Cabinet Office"
      },
      "name": "The Cabinet Office",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Telecommunications services",
      "id": "64200000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Provision of a fully managed Microsoft Teams Direct Routing telephony service for National Energy System Operator (NESO), including solution design, deployment, migration, hosted session border controllers (SBCs), site survivability via SBAs, PSTN connectivity, analogue gateway replacement, IP handsets, monitoring, incident management, service desk, configuration and asset management, governance reporting, security and data\u2011protection compliance, and full exit support. The Supplier delivers end\u2011to\u2011end transition, operational service management and ongoing support for the telephony estate for the duration of the contract.",
    "id": "ocds-h6vhtk-02874b",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "description": "The procurement covers the end\u2011to\u2011end provision of a fully managed Microsoft Teams Direct Routing telephony service for the National Energy System Operator (NESO). The scope includes the design, deployment, migration and operation of a complete enterprise voice solution, including: hosted Session Border Controllers (SBCs) in Vodafone\u0027s cloud environment, PSTN connectivity, number management, analogue gateway replacement, site survivability via SBAs, supply and configuration of IP handsets and ATAs, service desk and 24/7 operations, monitoring, incident and problem management, service reporting, asset and configuration management, governance support, security and data\u2011protection compliance, and full exit management.\nServices include delivery of a structured implementation project, functional and non\u2011functional testing and acceptance, operational service management aligned to ITIL, monthly performance reporting, and compliance with NESO\u0027s security, data protection and subcontractor obligations.\nThe contract provides telephony services for up to 4,000 users, including managed PSTN breakout, resilient architecture across multiple NESO sites, GSM/4G fallback, and full lifecycle management of deployed telephony assets. The Supplier must also support NESO in exit and transition to any replacement supplier.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "The Agreement includes an option for NESO to extend the contract term by up to two additional periods of 12 months each (maximum 24\u2011month extension) beyond the initial 5\u2011year term. Extension is entirely at NESO\u0027s discretion and follows the same contractual terms, subject to any applicable charge adjustments."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition",
    "status": "complete",
    "title": "Telephony Services"
  }
}