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SH2024-020A Electronic Payment System (EPS)

Southern Housing

Buyer Contact Info

Buyer Name: Southern Housing

Buyer Address: 59-61 Clerkenwell Road, Sittingbourne, UKJ43, ME9 8GU, United Kingdom

Contact Email: Marlena.Konieczek@southernhousing.org.uk

Status
active
Procedure
open
Value
6400000.0 GBP
Gross: 7680000 GBP
Published
10 Mar 2026, 15:16
Deadline
16 Mar 2026, 17:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
66000000 - Financial and insurance services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Procurement of Electronic Payment System to unify and streamline payment processes, improve customer journey, and achieve operational efficiencies. We are looking to procure a system that minimises internal administration, is resilient, robust and simple for both customers and staff to use.

Linked Documents

Select a document to preview.

Opportunity Context

More Information Links

External Link: https://southernhousing.mytenders.co.uk/

Link Description: Specification document uploaded on to the portal.

External Link: https://www.find-tender.service.gov.uk/Notice/021416-2026

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Has Options: Yes

Lot 1 Options: If, during the term of the Contract, the Provider develops new or enhanced service features that improve outcomes, deliver additional public benefit, or offer demonstrable value for money to Southern Housing and its customers, the Authority may elect to adopt these enhancements in accordance with the Procurement Act 2023 and the Contract's modification provisions. Adoption will only proceed where the proposed change does not constitute a substantial modification and complies with the permitted grounds under the Act. Any enhancements incorporated into the Contract will be subject to mutually agreed commercial terms and documented through the appropriate contract modification process.

Lot 1 Value: GBP 6,400,000

Lot 1 Value (Gross): GBP 7,680,000

Lot 1 Contract Start: 2026-09-01T00:00:00+01:00

Lot 1 Contract End: 2031-08-31T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Quality Submssions (60%)

Lot 1 Award Criterion (cost): Cost Submissions (40%)

Documents

Document Description: Not published

Document Description: Schedule 9 Specification Requirements

Document Description: Schedule 10 Price Framework

Document Description: Schedule 11 Key Performance Indicators

Document Description: Schedule 12 Functional Requirements

Document Description: Schedule 13 Quality Questions

Document Description: Schedule 14 Social Value Approach

Document Description: Appendix 3 Contract SH Amendments

Document Description: Appendix 1 Form of Tender

Document Description: Specification document uploaded on to the portal.

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
{
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    "name": "Southern Housing"
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        "postalCode": "ME9 8GU",
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        "streetAddress": "59-61 Clerkenwell Road"
      },
      "contactPoint": {
        "email": "Marlena.Konieczek@southernhousing.org.uk"
      },
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      "roles": [
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  "planning": {
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  "tag": [
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  "tender": {
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    "amendments": [
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    "awardPeriod": {
      "endDate": "2026-05-22T23:59:59+01:00"
    },
    "description": "Procurement of Electronic Payment System to unify and streamline payment processes, improve customer journey, and achieve operational efficiencies. We are looking to procure a system that minimises internal administration, is resilient, robust and simple for both customers and staff to use.",
    "documents": [
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      },
      {
        "description": "Appendix 3 Contract SH Amendments",
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        "url": "https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=631693"
      },
      {
        "description": "Appendix 1 Form of Tender",
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        "id": "L-8",
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      {
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        "documentType": "technicalSpecifications",
        "id": "L-9",
        "url": "https://southernhousing.mytenders.co.uk/"
      },
      {
        "datePublished": "2026-03-10T15:16:42Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "021416-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/021416-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-06T15:00:00Z"
    },
    "id": "SH2024-020A",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Financial and insurance services",
            "id": "66000000",
            "scheme": "CPV"
          },
          {
            "description": "Financial information systems",
            "id": "48812000",
            "scheme": "CPV"
          },
          {
            "description": "Electronic data exchange services",
            "id": "64216110",
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        "deliveryAddresses": [
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            "countryName": "United Kingdom",
            "region": "UKI"
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    "legalBasis": {
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    },
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        },
        "hasOptions": true,
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          "description": "If, during the term of the Contract, the Provider develops new or enhanced service features that improve outcomes, deliver additional public benefit, or offer demonstrable value for money to Southern Housing and its customers, the Authority may elect to adopt these enhancements in accordance with the Procurement Act 2023 and the Contract\u0027s modification provisions.\nAdoption will only proceed where the proposed change does not constitute a substantial modification and complies with the permitted grounds under the Act. Any enhancements incorporated into the Contract will be subject to mutually agreed commercial terms and documented through the appropriate contract modification process."
        },
        "renewal": {
          "description": "3 x 12 months"
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        "status": "active",
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    ],
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    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "https://www.mytenders.co.uk/Access/Login.aspx",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
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    },
    "tenderPeriod": {
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    "title": "SH2024-020A Electronic Payment System (EPS)",
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    }
  }
}