FW Services- Partnership Customer Support- Multi Site 0628

{
  "buyer": {
    "id": "GB-COH-SC213460",
    "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC"
  },
  "date": "2026-03-09T14:00:58Z",
  "id": "020921-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-06656d",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Perth",
        "postalCode": "PH1 3AQ",
        "region": "UKM77",
        "streetAddress": "Inveralmond House, 200 Dunkeld Road"
      },
      "contactPoint": {
        "email": "kirsten.telfer@sse.com",
        "name": "Kirsten Telfer"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.ssen.co.uk"
      },
      "id": "GB-COH-SC213460",
      "identifier": {
        "id": "SC213460",
        "scheme": "GB-COH"
      },
      "name": "SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Reading",
        "postalCode": "RG1 3JH",
        "region": "UKJ11",
        "streetAddress": "No.1 Forbury Place, 43 Forbury Road"
      },
      "contactPoint": {
        "email": "kirsten.telfer@sse.com"
      },
      "details": {
        "classifications": [
          {
            "description": "Private utility",
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.ssen.co.uk"
      },
      "id": "GB-COH-04094290",
      "identifier": {
        "id": "04094290",
        "scheme": "GB-COH"
      },
      "name": "SOUTHERN ELECTRIC POWER DISTRIBUTION PLC",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-06-12T23:59:59+01:00"
    },
    "description": "Tender to provide vulnerable customer support programme (2026-2028) \nSSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.  \nAs SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes; \n- Promotion of Priority Services across both our licence areas \n- Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures. \n- Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works. \n- Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty   \nAim \nTo create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.  \nScope \nThe programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances.  This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-03-09T14:00:58Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "020921-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/020921-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-30T12:00:00+01:00"
    },
    "expressionOfInterestDeadline": "2026-04-06T17:00:00+01:00",
    "id": "ocds-h6vhtk-06656d",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          },
          {
            "description": "Provision of services to the community",
            "id": "75200000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Please follow the link to the Current Opportunites page on our Source to Contract system Jaggaer to find all PQQ critera. \nThe ITT (tender) award criteria will be set out at the time of tender.",
              "name": "PQQ- FW Services- Partnership Customer Support- Multi Site 0628",
              "type": "quality"
            }
          ],
          "weightingDescription": "Quality/Technical/Mandatory requirements"
        },
        "contractPeriod": {
          "endDate": "2028-03-31T23:59:59+01:00",
          "maxExtentDate": "2030-03-29T23:59:59+00:00",
          "startDate": "2026-06-15T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The initial Framework term will be until March 2028 with the option of 2 x 1 year extension years."
        },
        "status": "active",
        "value": {
          "amountGross": 900000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under \u0027Current Opportunites\u0027 you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442\nAll criteria for the PQQ are included in the link above and on registration to participate in the PQQ. \nAll eligible suppliers will be invited to participate in the tender (ITT) where all relevant critera will be provided."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under \u0027Current Opportunites\u0027 you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442\nGeneral Jaggaer Supplier Guide can be accessed here: https://www.sse.com/potential-suppliers and all questions can be sent to Kirsten Telfer, kirsten.telfer@sse.com.\nAll PQQ responses must be submitted via Jaggaer, we will not accept email submissions.\nIf you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "frameworkAgreement": {
        "description": "All PQQ criteria can be found under \u0027Current Opportunites\u0027 in Jaggaer.\nAll eligible suppliers following PQQ stage, will recieve all relevant contract \u0026 criteria information for the award will be provided at Invitation to Tender (ITT) stage.\nSSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.\nIt is SSENs intention to award to 1 supplier.",
        "method": "withoutReopeningCompetition",
        "type": "closed"
      },
      "hasFrameworkAgreement": true
    },
    "title": "FW Services- Partnership Customer Support- Multi Site 0628",
    "value": {
      "amountGross": 900000,
      "currency": "GBP"
    }
  }
}