Provision of an Income Management System & Associated Services

{
  "buyer": {
    "id": "GB-PPON-PXRT-5737-VBQD",
    "name": "Leicester City Council"
  },
  "date": "2026-03-06T17:09:14Z",
  "id": "020629-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-051ec3",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Leicester",
        "postalCode": "LE1 1FZ",
        "region": "UKF21",
        "streetAddress": "City Hall, 115 Charles Street"
      },
      "contactPoint": {
        "email": "pamela.chirara@leicester.gov.uk",
        "name": "Pamela Chirara",
        "telephone": "+44 1164543502"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.leicester.gov.uk"
      },
      "id": "GB-PPON-PXRT-5737-VBQD",
      "identifier": {
        "id": "PXRT-5737-VBQD",
        "scheme": "GB-PPON"
      },
      "name": "Leicester City Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "The Council has received a number of clarification questions regarding the published tender documents for the Provision of an Income Management Solution and Associated Services. To allow sufficient time to provide comprehensive responses, the Council is extending:\nThe deadline for the Council to issue responses to clarification questions and the tender submission deadline.\nThe updated indicative procurement timetable and the revised documentation can be accessed by following this link:\nhttps://www.find-tender.service.gov.uk/Notice/013616-2026",
        "id": "020629-2026"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-04-24T23:59:59+01:00"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider.\nAs demonstrated during the Pre-Market Engagement exercise, there are suppliers capable of delivering all required services without the need for lotting. It is therefore anticipated that this approach will enable more streamlined integration and simplified contract management.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-03-06T17:09:14Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "020629-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/020629-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-03-02T10:00:00Z"
    },
    "id": "1055PCFIN",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "70.00%",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "30.00%",
              "name": "Price",
              "type": "price"
            }
          ],
          "weightingDescription": "Quality"
        },
        "contractPeriod": {
          "endDate": "2029-01-31T23:59:59Z",
          "maxExtentDate": "2037-01-31T23:59:59Z",
          "startDate": "2027-02-01T00:00:00Z"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The initial term is 2 years with the option to extend for 2+2+2+2 years"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 5600000,
          "amountGross": 6720000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "riskDetails": "The Council have considered at an early stage the potential need for in-life contract modifications to incorporate flexibility into the Contract where appropriate and mitigating the risk of potentially unlawful modifications.\n1.3.12\tThere are risks which may jeopardise the satisfactory performance of the Contract but, due to the nature of the risks, are unable to be addressed in the Contract as awarded. Where the relevant, conditions under Schedule 8 of the Act are satisfied, the modification of the Contract to remedy the identified risks would be treated as a permitted contract modification.\n1.3.13\tThe potential risks are additional costs that come as a result of;\na.\tChargeable upgrades or updates to the system\nb.\tProfessional services required for configuration, issue resolution, development, upgrades, tasks as yet unknown\nc.\tChanges in hardware, required for regulatory purposes\nd.\tAdditional Chip and PIN devices\ne.\tAdditional licence costs\nf.\tAdditional Merchant IDs\ng.\tLocal Government Reorganisation (\u0027LGR\u0027) may occur during the Term and this may result in, without limitation:\n(i)     the restructuring or alteration of the Council\u0027s administrative boundaries;\n(ii)    the dissolution, merger or transfer of the Council\u0027s functions, powers or \t\t\tresponsibilities;\n(iii)  the aggregation and/or disaggregation of functions, services, systems or contracts with   another organisation or organisations.\nThe parties acknowledge that LGR is a potential known risk that may affect the Services and agree to work in good faith and co-operation to mitigate the effects of any LGR during the Term.\nIn the event that LGR takes place the Council may at its sole discretion undertake one or more of the following actions:\n(i)     utilise existing framework agreements or establish new frameworks, services arrangement in relation to the Services.\n(ii)    transfer, assign or novate the Contract so as to reflect any new successor organisation, without prejudice to relevant clauses detailed in Appendix D The Contract Terms.\n(iii)   amend or modify Appendix D The Contract Terms to reflect the new operational requirements arising from LGR in compliance with Schedule 8 Procurement Act 2023\n(iv)  terminate the agreement in accordance with Appendix D The Contract Terms\nThese risks cannot be managed as part of the procurement process but if they were to materialise dialogue/negotiation would need to take place and any changes to the contract agreed by formal change control under the contract.",
    "status": "active",
    "submissionMethodDetails": "Tenders must be submitted electronically via the ProContract Due North portal at: https://procontract.due-north.com/Advert?advertId=cc4df401-f608-f111-813c-005056b64545\nTenders may be submitted at any time prior to the closing date and time. Suppliers are\nstrongly advised not to leave submission until the final moments, as uploading completed\ntender documentation may take a significant amount of time.\nThe portal will automatically apply a server timestamp (GMT) at the point of submission.\nAny Tender submitted after the closing date and time of 10:00am on 20 March 2026 will\nnot be considered.",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-03-20T10:00:00Z"
    },
    "title": "Provision of an Income Management System \u0026 Associated Services",
    "value": {
      "amount": 5600000,
      "amountGross": 6720000,
      "currency": "GBP"
    }
  }
}