Employment Advisory Service - APR26 - Waythrough CAN

{
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    "name": "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
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      "awardID": "020140-2026-1",
      "dateSigned": "2026-03-02T00:00:00Z",
      "id": "020140-2026-1",
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  "date": "2026-03-05T17:27:25Z",
  "description": "Award decision-makers:\n1. Commissioning, Contracting and Commercial Committee - 24 February 2026\n2. Executive Team - 2nd March 2026\nConflicts of Interest has been considered in forums associated with the commissioning of this service; none have arisen and required mitigation. \nThe Key Criteria for this service are ranked in the following order \n\u2022\tQuality \u0026 Innovation 30%\n\u2022\tImproving access, reducing health inequalities, and facilitating choice 20%\n\u2022\tIntegration, Collaboration \u0026 Service Sustainability 20%\n\u2022\tValue 20%\n\u2022\tSocial Value 10%\nQuality and Innovation 30%\n\u2022\tThe IPS service has consistently delivered high-quality, person-centred outcomes, aligned with the NHS Long Term Plan and NHS England\u0027s IPS expansion programme.\n\u2022\tPatient Safety Meetings undertaken - adopting PSIRF\n\u2022\tQI initiatives adopted - Workwell Pilot 2024  \n\u2022\tPerformance and KPI reports ensure measurable quality powered by IPS Grow.\n\u2022\tEvidence of innovative trials - IPS primary care pilot, GPIMS,, IPS Expansion.\n\u2022\tStaff Training and accreditation via CPD-certified courses some leading to qualifications.\n\u2022\tDigital Enablement via web-based tools like the IPS Grow Reporting Tool to manage client data, track progress, and generate reports for stakeholders and commissioners. \n\u2022\tThis provider is audited against IPS fidelity standards by IPS Grow conducting fidelity reviews.\n\u2022\tInnovation in Employer Engagement e.g. hands-on training in horticulture and retail, creating pathways for people to gain skills for local work.\n\u2022\tWaythrough creates unique links by embedding employment support within healthcare systems, using social enterprises as training grounds, and directly engaging local businesses to create tailored pathways to employment for those facing complex challenges in Surrey. \nImproving access, reducing health inequalities, and facilitating choice 20%\n\u2022\tThe IPS service directly tackles health inequalities by supporting people with SMI into competitive employment, addressing gaps in health outcomes; the service is accessible to all eligible patients, with tailored support for disadvantaged groups.\n\u2022\tPatients are offered genuine choice in employment opportunities, with support tailored to their preferences. \n\u2022\tThis service utilises public spaces which can feel less clinical and create a sense of comfort, and easy to access for users. This also reduces travel and associated costs.  \n\u2022\tFlexible timings for client and Employment Advisor meetings to provide ease of access. \n\u2022\tContact preferences are determined and choice available regards face to face or virtual. \n\u2022\tEstablished partnership working with Talking Therapy providers. \n\u2022\tTargeted advertising in areas of deprivation, school, public events and health events across the Surrey. \n\u2022\tIPS is integrated within existing health and community services in Surrey, including within community hubs and clinical teams (specifically Primary Care Networks), for comfortable access.\n\u2022\tWaythrough offers various support that does or does not require digital access, focusing on phone, in-person, and face-to-face help, alongside online services for those who prefer it, with dedicated accessibility features on their website and options to connect via calls or visits to centres in Redhill and Leatherhead. \n\u2022\tRural outreach addressed by offering community-based support directly to impacted clients.\n\u2022\tChoice of employment offered as Waythrough actively broadens job opportunities beyond traditional roles by focusing on mainstream employment in line with individual preferences and strengths, rather than limiting options to specific \"traditional\" sectors. \nIntegration, Collaboration \u0026 Service Sustainability 20%\n\u2022\tThis service is integrated with GP mental health services (GPIMS), Community Mental Health Recovery Services (CMHRS) teams and Talking Therapies providers. \n\u2022\tEstablished strong operational relationships with local employers, Jobcentre Plus, and voluntary sector agencies.\n\u2022\tSustainability is underpinned by a stable, well-trained workforce and an embedded model that aligns with NHS England\u0027s ongoing IPS funding commitments.\n\u2022\tShared care plans - Waythrough integrates Individual Placement and Support (IPS) goals into support plans, and employment specialists work with clients\u0027 therapists and community mental health teams to ensure a cohesive and coordinated approach. \n\u2022\tFunding Diversification: Beyond NHSE, IPS is funded by the Better Care Fund in Surrey.\nValue 20%\n\u2022\tThe IPS model delivers strong economic and social return on investment, evidenced by national evaluations.\n\u2022\tEmployment is a key determinant of health. \n\u2022\tWaythrough delivers quality outcomes at a competitive cost, representing value for money for the ICB. \n\u2022\tWaythrough leverages co-investment from local authorities, voluntary sector partners, and national programmes, ensuring balanced financial sustainability. The model is funded by NHSE (core funding), Better Care Fund and Department for Work and pension (DWP).  \n\u2022\tEfficiency gains achieved via reduced reliance on other services, most notably fewer and shorter inpatient hospital admissions for individuals with severe mental illness.\n\u2022\tShared Resources: Waythrough in Surrey shares infrastructure and works in close partnership with a range of other mental health services and organisations, including the NHS. This collaborative approach is fundamental to operation, especially within the \"Community Connections\" and \"Safe Havens\" services within Surrey.\nSocial Value 10%\n\u2022\tThe IPS service contributes to local economic well-being by enabling individuals to enter and sustain employment, reducing welfare dependency and increasing household income.\n\u2022\tWaythrough supports local recruitment, apprenticeships, and training opportunities\n\u2022\tSocial value is enhanced through employer engagement, reducing stigma around mental health and promoting inclusive workplaces.\n\u2022\tEmployer Education is achieved by way of Waythrough working with businesses in Surrey and offering support for the workforce, which can include mental health awareness activities and training. \n\u2022\tCommunity Engagement undertaken; Waythrough in Surrey participates in local job fairs and health events e.g. the Surrey \u0026 North East Hants Employment Service Team has used social media to encourage people to attend local careers fairs, indicating their involvement in such events.\n\u2022\tEnvironmental Sustainability:  Waythrough, has adopted strong green initiatives including a net-zero carbon plan and supporting remote engagement for clients and staff.  Travel support provided to participants aligning with a goal to reduce environmental impact and provide flexible support. \nThis is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has been awarded.",
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    "description": "Supported Employment is a service model that helps people with disabilities and other long-term health conditions find and keep jobs in the competitive, mainstream workforce.\nIndividual placement and support (IPS) is an evidence-based model of supported employment for people with Severe Mental Illness (SMI). IPS offers intensive, individually tailored support to help people choose and find the right job, with ongoing support for the employer and employee to help ensure the person keeps their job.\nIPS services have a core role in supporting ICBs to achieve each of their four fundamental purposes\n\u2022\tImproving population health and healthcare\n\u2022\tTackling unequal outcomes and access\n\u2022\tEnhancing productivity and value for money\n\u2022\tHelping the NHS to support broader social and economic development\nThis IPS service is strongly aligned with key strategic priorities at a local level.  More widely, the government published the Get Britain Working White Paper in November 24 with an ambition to achieve an 80% employment rate, creating an inclusive labour market where everyone has the opportunity for \"good work\" and to progress in their careers. The strategy targets specific barriers to work, including the provisions of support for people with mental health conditions.",
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        "description": "Supported Employment is a service model that helps people with disabilities and other long-term health conditions find and keep jobs in the competitive, mainstream workforce.\nIndividual placement and support (IPS) is an evidence-based model of supported employment for people with Severe Mental Illness (SMI). IPS offers intensive, individually tailored support to help people choose and find the right job, with ongoing support for the employer and employee to help ensure the person keeps their job.\nIPS services have a core role in supporting ICBs to achieve each of their four fundamental purposes\n\u2022\tImproving population health and healthcare\n\u2022\tTackling unequal outcomes and access\n\u2022\tEnhancing productivity and value for money\n\u2022\tHelping the NHS to support broader social and economic development\nThis IPS service is strongly aligned with key strategic priorities at a local level.  \n\u2022\tSurrey Heartlands ICB Strategy (2024-2029): IPS directly contributes to empowering communities, reducing health and employment inequalities, and supporting mental health resilience and recovery through personalised employment support.\n\u2022\tPublic Health Outcomes Framework: The service addresses the national priority to improve employment rates among individuals in contact with secondary mental health services, helping to close the employment gap.\n\u2022\tCore20PLUS5: IPS targets support to individuals from deprived backgrounds and inclusion health groups, aligning with the ICB\u0027s commitment to reducing health inequalities.\n\u2022\tICB Social Value Objectives: By supporting people with complex needs into sustainable employment, IPS delivers measurable social value - including improved wellbeing, reduced reliance on services, and inclusive economic participation.\nMore widely, the government published the Get Britain Working White Paper in November 24 with an ambition to achieve an 80% employment rate, creating an inclusive labour market where everyone has the opportunity for \"good work\" and to progress in their careers. The strategy targets specific barriers to work, including the provisions of support for people with mental health conditions. \nThis service includes:\n\u2022\tSupporting clients to explore, pursue, and achieve their individual career goals.\n\u2022\tCreating a comprehensive vocational profile for each client, using standardised IPS-style documentation across all employment pathways.\n\u2022\tEnsuring Employment Specialists gather high-quality, person-centred information that is regularly reviewed and updated to reflect each client\u0027s ongoing journey.\nA retrospective award of contract to an existing provider (originally intended to follow direct award process C) from 1/4/25-31/3/27 with an option to extend once for 12 months.  The lifetime value of the contract is \u00a34,562,029.\nThis procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.",
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    "status": "complete",
    "title": "Employment Advisory Service - APR26 - Waythrough CAN"
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