Mitel Software and Maintenance

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  "description": "(WA Ref:162479)",
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    "coveredBy": [
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    "description": "This agreement covers the maintenance and support of the\nWales Genomic Health Centre\u2019s Mitel MiVoice MXOne\ntelephony system, including approximately 300 extensions,\na virtual MXOne server, an AudioCodes Session Border\nController, and an onsite media gateway. The contract\nensures continuity of essential NHS telephony services\nthrough a resilient 24/7 support model, guaranteed\nresponse and fix times, comprehensive system\ndocumentation, cybersecurity assurances, structured\nescalation processes, and detailed reporting. The\nagreement is to be awarded via the RM6116 Lot 4b\nframework (Wavenet \u2013 SO320), providing a fully compliant\nand efficient route to secure a specialist supplier with the\nrequired technical expertise to maintain and support the\ncurrent telephony infrastructure",
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        "description": "This agreement covers the maintenance and support of the\nWales Genomic Health Centre\u2019s Mitel MiVoice MXOne\ntelephony system, including approximately 300 extensions,\na virtual MXOne server, an AudioCodes Session Border\nController, and an onsite media gateway. The contract\nensures continuity of essential NHS telephony services\nthrough a resilient 24/7 support model, guaranteed\nresponse and fix times, comprehensive system\ndocumentation, cybersecurity assurances, structured\nescalation processes, and detailed reporting. The\nagreement is to be awarded via the RM6116 Lot 4b\nframework (Wavenet \u2013 SO320), providing a fully compliant\nand efficient route to secure a specialist supplier with the\nrequired technical expertise to maintain and support the\ncurrent telephony infrastructure",
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    "status": "complete",
    "title": "Mitel Software and Maintenance"
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}