HCC03/26- Provision of a Sensory Support Service for Hertfordshire County Council

{
  "buyer": {
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    "name": "Hertfordshire County Council"
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  "date": "2026-03-04T15:27:38Z",
  "id": "019601-2026",
  "initiationType": "tender",
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  "ocid": "ocds-h6vhtk-0582ff",
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    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Stevenage",
        "postalCode": "SG1 2FQ",
        "region": "UKH23",
        "streetAddress": "Robertson House, Six Hills Way"
      },
      "contactPoint": {
        "email": "simon.hastings@hertfordshire.gov.uk",
        "name": "Simon Hastings"
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      "name": "Hertfordshire County Council",
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    "contractTerms": {
      "financialTerms": "Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice."
    },
    "description": "Hertfordshire County Council is currently out to procurement for the Provision of a sensory support service for Hertfordshire.\nThe Council are seeking to award Contracts for Sensory Support Services across Hertfordshire. \nAs per the Specification (Schedule 1 of the Terms and Conditions), these services are available to individuals who are Bind, have sight loss, Deaf or have hearing loss or individuals who have duel Sensory loss 18 years of age and over residing in Hertfordshire.  \nThese contracts are jointly funded by Hertfordshire County Council (\u2018The Council\u2019) and the Hertfordshire and West Essex Integrated Care Board (I C B) and they supplement statutory health and social care provision and aim to support people to continue living life independently in their community, and to help prevent the deterioration of their health and wellbeing. \nThe Contract will consist of the following Lots:\nLot 1- Visual Rehabilitation for Individuals Who are Blind or Have Sight Loss.\nLot 2- Support for individuals Residing in Hertfordshire Who are Blind or Have Sight Loss.\nLot 3- Support for individuals Residing in Hertfordshire Who are Deaf or Have Hearing Loss\nThere will be no restriction on the amount of Lots a Tenderer may bid for.\nIndividual Contracts will be formed for each Lot.\nThe Council will procure this contract using the\u202fOpen Procedure as defined in the Procurement Act 2023\nFull details of the requirement and context of the procurement can be found in the Service Specification of the Contract Document. Organisations wishing to take part in this project are invited to \u2018express an interest\u2019 and also \u2018opt in\u2019 which will give access to the full procurement documents in the e-tendering system. \nTo be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th April 2026 \nPlease allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. \nPlease ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above. \nPlease Note: The TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement.TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential.   By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree:\na)To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party .\nb)That under no circumstances will any of the information be disclosed by your organisation or your personnel to any third party without the Council\u2019s prior consent in writing.\nc)That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation\u2019s bid has been submitted or you decide not to proceed with a tender submission.\nd)That you will indemnify the Council for any  losses,  arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information.\ne)The requirements above apply whether the supplier uploads a tender response to this procurement or not.\nTo access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home.\nIf you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00. \nThe Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result. \nIn February 2025 the UK Government formally invited Hertfordshire County Council (the \u0027Council\u0027) and the various district and borough Councils of Hertfordshire (see attached - District and borough councils | Hertfordshire County Council) to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms will be subject to a decision of the Secretary of State and could be subject to change at any time.\nAs these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered.\nTenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms.",
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    "riskDetails": "The Contract will be based on the Council\u2019s standard terms. There are no known immediate risks to performance during the initial 3 years fixed term of this contract. However, a key strategic risk relates to potential future policy changes surrounding devolution and governance arrangements. Such changes could directly affect the structure, scope, or continuation of the contract beyond the fixed term. While no decisions have been made at this stage, the contracting authority is actively monitoring the evolving landscape. Suppliers should be aware that any resulting implications will be managed in accordance with applicable legislation and clear communication will be provided should any material change arise. Such changes will be agreed between both parties in writing with a variation.",
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    "title": "HCC03/26- Provision of a Sensory Support Service for Hertfordshire County Council",
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