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Student Counselling Services

THE UNIVERSITY OF ULSTER

Buyer Contact Info

Buyer Name: THE UNIVERSITY OF ULSTER

Buyer Address: Finance Office, Coleraine, UKN0C, BT52 1SA, United Kingdom

Contact Email: procurement_enquiries@ulster.ac.uk

Status
complete
Procedure
direct
Value
241770.0 GBP
Published
03 Mar 2026, 15:08
Deadline
n/a
Contract Start
19 Jan 2026, 00:00
Contract End
31 Dec 2026, 23:59
Category
n/a
CPV
98000000 - Other community, social and personal services
Region
n/a
Awarded To
CARECALL (NI) LIMITED
Official Source
Open Find a Tender

Description

1. A 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. 2. Face-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus. 3. Text system for students to cancel or confirm planned attendance at scheduled appointments via text. 4. Post crisis intervention/Group counselling for students. 5. Service marketing materials. 6. Data and outcome/clinical outcomes reporting. 7. Risk management and relevant interventions to increase safety (as required) 8. Experience, governance, GDPR and data retention. 9. Contract management and review. 10. Sustainability.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Documents

Document Description: Not published

Raw Notice JSON

Expand raw payload
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        "locality": "Belfast",
        "postalCode": "BT1 1RD",
        "region": "UKN06",
        "streetAddress": "Lombard House Lombard Street"
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      "contactPoint": {
        "email": "accounts@lenabyinspire.com"
      },
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    "description": "1.\tA 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. \n2.\tFace-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus.\n3.\tText system for students to cancel or confirm planned attendance at scheduled appointments via text.\n4.\tPost crisis intervention/Group counselling for students. \n5.\tService marketing materials.\n6.\tData and outcome/clinical outcomes reporting. \n7.\tRisk management and relevant interventions to increase safety (as required)\n8.\tExperience, governance, GDPR and data retention.\n9.\tContract management and review.\n10.\tSustainability.",
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    "id": "DACPP 01835 EXP2478",
    "legalBasis": {
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    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement  exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University.",
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