Prisoner Telephony Services – Bridging Agreement

{
  "awards": [
    {
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2031-11-30T23:59:59+00:00",
        "startDate": "2027-06-01T00:00:00+01:00"
      },
      "documents": [
        {
          "datePublished": "2026-03-02T17:12:30Z",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "018668-2026",
          "noticeType": "UK5",
          "url": "https://www.find-tender.service.gov.uk/Notice/018668-2026"
        }
      ],
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telecommunications services",
              "id": "64200000",
              "scheme": "CPV"
            },
            {
              "description": "Telecommunications equipment and supplies",
              "id": "32500000",
              "scheme": "CPV"
            },
            {
              "description": "Telephone network",
              "id": "32551400",
              "scheme": "CPV"
            },
            {
              "description": "Telephone equipment",
              "id": "32550000",
              "scheme": "CPV"
            },
            {
              "description": "Public telephones",
              "id": "32552130",
              "scheme": "CPV"
            },
            {
              "description": "Local area network",
              "id": "32410000",
              "scheme": "CPV"
            },
            {
              "description": "Local area network services",
              "id": "72710000",
              "scheme": "CPV"
            },
            {
              "description": "Construction and ancillary works for telephone and communication lines",
              "id": "45232300",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2026-03-23T23:59:59+00:00",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "status": "pending",
      "suppliers": [
        {
          "id": "GB-COH-01800000",
          "name": "British Telecommunications plc"
        }
      ],
      "value": {
        "amount": 94620000,
        "amountGross": 113540000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-PPON-PDNN-2773-HVYN",
    "name": "Ministry of Justice"
  },
  "date": "2026-03-02T17:12:30Z",
  "id": "018668-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-066032",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1H 9AJ",
        "region": "UKI32",
        "streetAddress": "102 Petty France"
      },
      "contactPoint": {
        "email": "vvn.cmo@justice.gov.uk",
        "name": "Graham Cox"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement"
      },
      "id": "GB-PPON-PDNN-2773-HVYN",
      "identifier": {
        "id": "PDNN-2773-HVYN",
        "scheme": "GB-PPON"
      },
      "name": "Ministry of Justice",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E1 8EE",
        "region": "UKI42",
        "streetAddress": "One Braham, 1 Braham Street"
      },
      "contactPoint": {
        "email": "ccsframeworks@bt.com"
      },
      "details": {
        "scale": "large",
        "url": "http://www.BT.com",
        "vcse": false
      },
      "id": "GB-COH-01800000",
      "identifier": {
        "id": "01800000",
        "scheme": "GB-COH"
      },
      "name": "British Telecommunications plc",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "This direct award procurement is a concession contract to\u202fcontinue the existing\u202fprisoner telephony service for the prisons in England and Wales which are run by HM Prison and Probation Service.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "prj_14443",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "The prisoner telephony service (PTS) is currently provided by British Telecommunications plc (BT) in the prisons in England and Wales which are run by HM Prison and Probation Service and has been for several years. The ability for prisoners to maintain relationships with family and friends is critical as it contributes to prisoners\u2019 wellbeing, order and discipline, rehabilitation, and a reduction in the likelihood of reoffending. The main communication channel in use currently is voice calls. Voice calls are provided by the PTS. PTS is a critical service which allows prisoners to make phone calls to approved contact numbers using a unique Personal Identification Number (PIN). The PTS includes the use of in-cell phones, wing phones, mobile PIN phones and staff to cell phones.   \nThe proposed direct award, known as the Bridging Agreement, is being entered into in 2026 and will bridge the period for which the PTS is required, which is between 1 June 2027 (the current contract expires on 31 May 2027) up to 30 November 2031.  This is the period required to enable governing, procuring, mobilising, testing and transitioning to the replacement next generation communications service called the Prisoner Integrated Communications Service (PICS).  Under the Bridging Agreement, BT will continue to provide the PTS on substantially the same terms as the current PTS contract together with exit services to transition to PICS. PTS is procured as a concession contract as it is predominately funded from the income generated by prisoners who purchase phone credit from BT.  \nThe Bridging Agreement will be drafted as an extension/contract change notice to the current PTS contract.   \nThe contracting authority (MOJ) is relying on the single supplier direct award justifications under section 41 and schedule 5 paragraphs 5 and/or 6 of the Procurement Act 2023 in the alternative:  \nparagraph 5 (a)due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works.  \nand in the alternative:  \nparagraph 6 (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works.  \nThe explanations for why the justifications apply are as follows. \nIntellectual property rights - paragraph 5. \nThis justification applies because due to the intellectual property clauses in the current PTS contract and the Bridging Agreement only BT has the intellectual property rights needed to be able to provide the services.  \nNo reasonable alternatives \nIn the absence of the intellectual property rights that would be needed for an alternative supplier to be able to provide the services, the only reasonable potential alternative would be for MOJ to procure another supplier/s to develop a replacement solution that meets MOJ\u2019s requirements \u2013 whether building from scratch or configuring a Commercial Off The Shelf (COTS) solution.  Any replacement supplier/s would then need time for mobilising, testing and transitioning to that replacement solution after it had been appropriately governed and procured by MOJ. There is not sufficient time to do all these activities which would be necessary to transition to a replacement solution by the date the services are required, which is 1 June 2027.  This is evidenced by the number of years it is taking to replace the PTS and transition to the next generation replacement service, PICS.  PICS is being designed for use in the prisons in England and Wales which are run by HM Prisons and Probation Service and will be rolled out incrementally over time to eventually end use of the PTS service.  MOJ is approximately two years into the PICS project. The direct award for the Bridging Agreement is for the period required to facilitate MOJ procuring, governing, testing, mobilising and transitioning from PTS to PICS.\u202f  \nTherefore, there are no reasonable alternatives. \nThe second justification is absence of competition for technical reasons - paragraph 6 \nThere is an absence of competition for technical reasons which are based on the same arguments as for the intellectual property rights justification under paragraph 5, which are stated above. The PTS is bespoke and an alternative supplier would not be able to walk in and take over the services on the date from which they are required due to the intellectual property rights of BT. Instead, there would have to be an appropriately governed procurement/s and then the selected supplier/s would have to mobilise, test and then transition to that service and as stated in the justification under paragraph 5 above, this is not possible to do by the time the services are required on 1 June 2027. \nNo reasonable alternatives \nThe same justifications, stated above, for why there are no reasonable alternatives for paragraph 5 intellectual property rights, apply to the justification for paragraph 6. Therefore, there are no reasonable alternatives. \nFor background information, MOJ has conducted several forms of preliminary market engagement for PICS to replace the Bridging Agreement.  Following that market engagement, MOJ has been developing plans for the future.  MOJ intends to provide details of its procurement plans for PICS via pipeline notice(s) and further market engagement as the PICS project progresses through MOJ\u2019s governance. The procurement for the first PICS contract is estimated to commence in 2027. \n To obtain information from the preliminary market engagement which has occurred already and to register for updates for PICS, please contact vvn.cmo@justice.gov.uk",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      },
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ],
    "specialRegime": [
      "concession"
    ],
    "status": "complete",
    "title": "Prisoner Telephony Services \u2013 Bridging Agreement"
  }
}