Buyer Name: Local Government and Social Care Ombudsman
Buyer Address: Cheylemore House, 5 Quinton Road, Coventry, UKG33, CV1 2WT, United Kingdom
Contact Email: procurement@lgo.org.uk
Customer Experience Mapping
Buyer Contact Info
Status
complete
complete
Procedure
limited
limited
Value
20000.0 GBP
20000.0 GBP
Published
29 Apr 2025, 08:36
29 Apr 2025, 08:36
Deadline
n/a
n/a
Contract Start
07 May 2025, 23:00
07 May 2025, 23:00
Contract End
31 Jul 2025, 22:59
31 Jul 2025, 22:59
Category
n/a
n/a
CPV
79342300 - Customer services
79342300 - Customer services
Region
n/a
n/a
Awarded To
Trig Point Consulting
Trig Point Consulting
Official Source
Open Find a Tender
Open Find a Tender
Description
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Awards
Award Title: Customer Journey Mapping
Raw Notice JSON
Expand raw payload
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