MBC-1098 Customer Relations Management System

{
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  "buyer": {
    "id": "GB-FTS-140051",
    "name": "Melton Borough Council"
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  "contracts": [
    {
      "awardID": "017227-2026-1",
      "dateSigned": "2025-07-22T00:00:00+01:00",
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        "currency": "GBP"
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  "date": "2026-02-26T11:30:23Z",
  "id": "017227-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-065cd2",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Melton Mowbray",
        "postalCode": "LE131GH",
        "region": "UKF22",
        "streetAddress": "Parkside"
      },
      "contactPoint": {
        "email": "chighcock@melton.gov.uk",
        "name": "Charlotte Highcock"
      },
      "details": {
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          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
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    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Manchester",
        "region": "UK",
        "streetAddress": "Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill, Manchester, England, M15 4PY"
      },
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        "postalCode": "LE13 1GH",
        "streetAddress": "Melton Borough Council, Parkside, Station Approach"
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  "tag": [
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  "tender": {
    "classification": {
      "description": "Customer Relation Management software development services",
      "id": "72212445",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API\u0027s 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.",
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        "description": "Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API\u0027s 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.",
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    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Direct Award from a Compliant framework.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "status": "complete",
    "title": "MBC-1098 Customer Relations Management System"
  }
}