← Back to opportunities

WBS Customer Relationship Management System

University of Warwick

Buyer Contact Info

Buyer Name: University of Warwick

Buyer Address: University House , Kirby Corner Road,, Coventry, UKG33, CV4 7JJ, United Kingdom

Contact Name: Lili Shih

Contact Email: Li-Li.Shih@warwick.ac.uk

Contact Telephone: +44 2476150871

Status
active
Procedure
open
Value
320000.0 GBP
Published
17 Apr 2025, 21:33
Deadline
15 May 2025, 11:00
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School’s MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) or the Procurement Act 2023 and associated Procurement Regulations 2024 (and as may be amended from time to time) and its procurement activities are not sub

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School’s MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).

Lot 1 Status: active

Lot 1 Has Options: No

Lot 1 Value: GBP 320,000

Lot 1 Contract Start: 2025-08-11T00:00:00+01:00

Lot 1 Contract End: 2028-08-10T23:59:59+01:00

Raw Notice JSON

Expand raw payload
{
  "buyer": {
    "id": "GB-FTS-144640",
    "name": "University of Warwick"
  },
  "date": "2025-04-17T22:33:02+01:00",
  "id": "016078-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-050543",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Coventry",
        "postalCode": "CV4 7JJ",
        "region": "UKG33",
        "streetAddress": "University House , Kirby Corner Road,"
      },
      "contactPoint": {
        "email": "Li-Li.Shih@warwick.ac.uk",
        "name": "Lili Shih ",
        "telephone": "+44 2476150871",
        "url": "https://in-tendhost.co.uk/universityofwarwick/aspx/Home"
      },
      "details": {
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Education",
            "id": "09",
            "scheme": "COFOG"
          }
        ],
        "url": "https://warwick.ac.uk/insite/"
      },
      "id": "GB-FTS-144640",
      "identifier": {
        "legalName": "University of Warwick"
      },
      "name": "University of Warwick",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Coventry"
      },
      "id": "GB-FTS-2444",
      "identifier": {
        "legalName": "University of Warwick"
      },
      "name": "University of Warwick",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "awardPeriod": {
      "startDate": "2025-05-15T12:00:00+01:00"
    },
    "bidOpening": {
      "address": {
        "streetAddress": "https://in-tendhost.co.uk/universityofwarwick/aspx/Home"
      },
      "date": "2025-05-15T12:00:00+01:00"
    },
    "classification": {
      "description": "Administration software package",
      "id": "48219300",
      "scheme": "CPV"
    },
    "contractTerms": {
      "hasElectronicOrdering": true,
      "hasElectronicPayment": true
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School\u2019s MBA and Executive Education programmes.  The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system.   In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) or the Procurement Act 2023 and associated Procurement Regulations 2024 (and as may be amended from time to time) and its procurement activities are not sub",
    "documents": [
      {
        "documentType": "economicSelectionCriteria",
        "id": "economic1"
      },
      {
        "documentType": "technicalSelectionCriteria",
        "id": "technical1"
      }
    ],
    "hasRecurrence": false,
    "id": "CH-04-25-CRM-SYSEXP-WBS-MB",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          },
          {
            "description": "Administration software package",
            "id": "48219300",
            "scheme": "CPV"
          },
          {
            "description": "Educational software package",
            "id": "48190000",
            "scheme": "CPV"
          },
          {
            "description": "Communication software package",
            "id": "48510000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKG33"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "contractPeriod": {
          "endDate": "2028-08-10T23:59:59+01:00",
          "startDate": "2025-08-11T00:00:00+01:00"
        },
        "description": "The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School\u2019s MBA and Executive Education programmes.  The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system.   In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).",
        "hasOptions": false,
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "The initial contract duration will be 3 years; the University reserves the right to extend this contract on an annual basis for an additional 2 years thereafter."
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "allowed"
        },
        "value": {
          "amount": 320000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "reviewDetails": "Tender closing Date: May 15, 2025 ( Thursday) 12:00nmSelection criteria as stated in the procurement documents",
    "status": "active",
    "submissionMethod": [
      "written"
    ],
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-05-15T12:00:00+01:00"
    },
    "title": "WBS Customer Relationship Management System",
    "value": {
      "amount": 320000,
      "currency": "GBP"
    }
  }
}