ID 5094524 - DfE - Invest NI - Replacement Customer Portal

{
  "awards": [
    {
      "id": "015597-2025-1-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-144328",
          "name": "Thornacre Engineering Ltd"
        }
      ],
      "title": "Contract"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "6",
        "measure": "bids",
        "relatedLot": "1",
        "value": 9
      },
      {
        "id": "7",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "8",
        "measure": "foreignBidsFromEU",
        "relatedLot": "1",
        "value": 0
      },
      {
        "id": "9",
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "10",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 9
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-144327",
    "name": "Invest Northern Ireland"
  },
  "contracts": [
    {
      "awardID": "015597-2025-1-1",
      "dateSigned": "2025-04-08T00:00:00+01:00",
      "id": "015597-2025-1-1",
      "status": "active",
      "title": "Contract",
      "value": {
        "amount": 12500000.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-04-16T14:34:13+01:00",
  "description": "Contract monitoring: the successful contractor\u2019s performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in construction and procurement delivery. (CPD) for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period this may be considered grounds for termination of the contract at your expense as provided for in the Conditions of Contract. In lieu of termination, CPD may issue a Notice of Written Warning or a Notice of Unsatisfactory Performance. A supplier in receipt of multiple. Notices of Written Warning or a Notice of Unsatisfactory Performance may, in accordance with The Public Contracts Regulations 2015 (as amended), be excluded from future public procurement competitions for a period of up to three years.",
  "id": "015597-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-03db80",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "BELFAST",
        "region": "UK",
        "streetAddress": "Bedford Square 1 Bedford Street"
      },
      "contactPoint": {
        "email": "ssdadmin.cpd@finance-ni.gov.uk",
        "name": "SSDAdmin.CPDfinance-ni.gov.uk"
      },
      "details": {
        "buyerProfile": "https://etendersni.gov.uk/epps",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Economic affairs",
            "id": "04",
            "scheme": "COFOG"
          }
        ],
        "url": "https://etendersni.gov.uk/epps"
      },
      "id": "GB-FTS-144327",
      "identifier": {
        "legalName": "Invest Northern Ireland"
      },
      "name": "Invest Northern Ireland",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wye",
        "postalCode": "TN25 5DX",
        "region": "UK",
        "streetAddress": "Stonehaven, Little Chequers"
      },
      "contactPoint": {
        "email": "parag@thornacre.com"
      },
      "details": {
        "scale": "sme",
        "url": "https://etendersni.gov.uk/epps"
      },
      "id": "GB-FTS-144328",
      "identifier": {
        "legalName": "Thornacre Engineering Ltd"
      },
      "name": "Thornacre Engineering Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Belfast"
      },
      "id": "GB-FTS-20217",
      "identifier": {
        "legalName": "The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended."
      },
      "name": "The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Customer Relation Management software development services",
      "id": "72212445",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI\u2019s overall Customer Relationship Management system (CRM) strategic project.\u202fInvest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI\u2019s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with \u2018Go-Live\u2019 (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI\u2019s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.",
    "id": "ocds-h6vhtk-03db80",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          },
          {
            "description": "Platform interconnectivity software package",
            "id": "48211000",
            "scheme": "CPV"
          },
          {
            "description": "Document management software package",
            "id": "48311000",
            "scheme": "CPV"
          },
          {
            "description": "Business intelligence software package",
            "id": "48482000",
            "scheme": "CPV"
          },
          {
            "description": "Communication software development services",
            "id": "72212510",
            "scheme": "CPV"
          },
          {
            "description": "System, storage and content management software package",
            "id": "48780000",
            "scheme": "CPV"
          },
          {
            "description": "Customer Relation Management software package",
            "id": "48445000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKN"
          }
        ],
        "deliveryLocation": {
          "description": "Northern Ireland"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "6.86",
              "name": "AC1 Implementation Plan",
              "type": "quality"
            },
            {
              "description": "6.86",
              "name": "AC2 Design of Proposed Solution",
              "type": "quality"
            },
            {
              "description": "6.86",
              "name": "AC3 Creation, Validation Submission of Claims",
              "type": "quality"
            },
            {
              "description": "6.86",
              "name": "AC4 Optimising User Experience",
              "type": "quality"
            },
            {
              "description": "4.41",
              "name": "AC5 Configurability",
              "type": "quality"
            },
            {
              "description": "3.92",
              "name": "AC6 Management Vouching of Claims",
              "type": "quality"
            },
            {
              "description": "3.43",
              "name": "AC7 Data Architecture",
              "type": "quality"
            },
            {
              "description": "3.43",
              "name": "AC8 Security, Support and Maintenance",
              "type": "quality"
            },
            {
              "description": "3.43",
              "name": "AC9 Technical Architecture",
              "type": "quality"
            },
            {
              "description": "2.94",
              "name": "AC10 Timesheet Processing",
              "type": "quality"
            },
            {
              "description": "6.3",
              "name": "AC11 Implementation Team Experience",
              "type": "quality"
            },
            {
              "description": "2.1",
              "name": "AC12 Project Manager and/or Account Manager Experience",
              "type": "quality"
            },
            {
              "description": "2.1",
              "name": "AC13 UX/UI Resource",
              "type": "quality"
            },
            {
              "description": "10.5",
              "name": "AC14 Social Value",
              "type": "quality"
            },
            {
              "description": "30",
              "name": "AC15",
              "type": "cost"
            }
          ]
        },
        "description": "Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI\u2019s overall Customer Relationship Management system (CRM) strategic project.\u202fInvest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI\u2019s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with \u2018Go-Live\u2019 (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI\u2019s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is \u00a37m including VAT. The figure indicated in II.1.5 represents a maximum contract value of \u00a312,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with \u2018Go-Live\u2019 of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI\u2019s needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "reviewDetails": "CPD complied with the Public Contracts Regulations 2015 (as amended)... and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.",
    "status": "complete",
    "title": "ID 5094524 - DfE - Invest NI - Replacement Customer Portal"
  }
}