Buyer Name: Yorkshire Purchasing Organisation
Buyer Address: 41 Industrial Park, Wakefield, UKE45, WF2 0XE, United Kingdom
Contact Email: contracts@ypo.co.uk
YPO 1253 - SUPPLY OF CRM SOLUTION FOR WIDER PUBLIC SECTOR
Buyer Contact Info
Buyer Name: The Association of North East Councils Limited
Buyer Address: Northern Design Centre, Gateshead, UKC22, NE8 3DF, United Kingdom
Contact Email: cdpnepoteam@nepo.org
Status
complete
complete
Procedure
selective
selective
Value
60000000.0 GBP
60000000.0 GBP
Published
19 Feb 2026, 15:21
19 Feb 2026, 15:21
Deadline
n/a
n/a
Contract Start
05 Mar 2026, 00:00
05 Mar 2026, 00:00
Contract End
04 Mar 2027, 23:59
04 Mar 2027, 23:59
Category
n/a
n/a
CPV
72212445 - Customer Relation Management software development services
72212445 - Customer Relation Management software development services
Region
n/a
n/a
Awarded To
ZIIPLINE LTD, CLARITAS SOLUTIONS LIMITED, DELAWARE DIGITAL LLP, DELOITTE LLP, ERNST & YOUNG LLP, HALO SERVICE SOLUTIONS LTD, HUBLE DIGITAL LIMITED, INFOSYS LIMITED, KERV DIGITAL LIMITED, PHOENIX SOFTWARE LIMITED, Provident CRM Ltd, Unipartner IT Services
ZIIPLINE LTD, CLARITAS SOLUTIONS LIMITED, DELAWARE DIGITAL LLP, DELOITTE LLP, ERNST & YOUNG LLP, HALO SERVICE SOLUTIONS LTD, HUBLE DIGITAL LIMITED, INFOSYS LIMITED, KERV DIGITAL LIMITED, PHOENIX SOFTWARE LIMITED, Provident CRM Ltd, Unipartner IT Services
Official Source
Open Find a Tender
Open Find a Tender
Description
YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2 linking to notice 2025/S 000-035344) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities. For the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs). Estimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO's existing customer base it is anticipated to be approximately £60,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 2 Status: complete
Awards
Award Title: CRM Solution for Wider Public Sector
Raw Notice JSON
Expand raw payload
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{
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},
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},
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"scheme": "GB-PPON"
},
"name": "Provident CRM Ltd",
"roles": [
"supplier",
"tenderer"
]
},
{
"address": {
"country": "PT",
"countryName": "Portugal",
"locality": "Porto Salvo",
"postalCode": "2740-245",
"region": "PT",
"streetAddress": "Lagoas Park- \tRua das Lagoas Pequenas, Edif. 5B - 5\u00ba Piso"
},
"contactPoint": {
"email": "proposal@unipartner.com"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "sme",
"shelteredWorkshop": false,
"url": "http://www.unipartner.com",
"vcse": false
},
"id": "GB-PPON-PRCW-4958-PJJD",
"identifier": {
"id": "PRCW-4958-PJJD",
"scheme": "GB-PPON"
},
"name": "Unipartner IT Services",
"roles": [
"supplier",
"tenderer"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "YPO and NEPO are looking for Suppliers to be appointed onto a Framework Agreement (Lot 2 linking to notice 2025/S 000-035344) following a Competitive Tendering Procedure for the provision of CRM Solutions for the Wider Public sector. The Framework is designed to meet the needs of all public sector Contracting Authorities.\nFor the Framework solution YPO is the lead Public Sector Buying Organisation (PSBO) working in collaboration with NEPO (The Association of North East Councils Limited trading as the North East Procurement Organisation) as a group of Public Sector Buying Organisations (PSBOs).\nEstimated Framework Value (Lot 2): As this is a new Framework to YPO the total spend is unknown however, considering YPO and NEPO\u0027s existing customer base it is anticipated to be approximately \u00a360,000,000 inclusive of VAT for the maximum life of the Framework (4 years). This is the total spend figure which would be broken down into separate orders. The Framework estimated value is based on the probable sum based on the maximum estimated value, inclusive of VAT, of all the Call-off Contracts envisaged for the total term of the Framework. The Framework will be available nationally for contracting authorities to call off.",
"id": "001253F",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "2",
"status": "complete"
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive flexible procedure",
"status": "complete",
"techniques": {
"hasFrameworkAgreement": true
},
"title": "YPO 1253 - SUPPLY OF CRM SOLUTION FOR WIDER PUBLIC SECTOR"
}
}