City Advice Service

{
  "buyer": {
    "id": "GB-PPON-PYQD-1693-MYXR",
    "name": "The Mayor and Commonalty and Citizens of the City of London"
  },
  "date": "2025-04-11T16:50:20+01:00",
  "id": "014767-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0501ec",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "City of London",
        "postalCode": "EC2P 2EJ",
        "region": "UKI43",
        "streetAddress": "PO Box 270"
      },
      "contactPoint": {
        "email": "mohammad.mostafa@cityoflondon.gov.uk",
        "name": "Mohammad Mostafa",
        "telephone": "020 7332 3819"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.cityoflondon.gov.uk"
      },
      "id": "GB-PPON-PYQD-1693-MYXR",
      "identifier": {
        "id": "PYQD-1693-MYXR",
        "scheme": "GB-PPON"
      },
      "name": "The Mayor and Commonalty and Citizens of the City of London",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-07-18T23:59:59+01:00"
    },
    "contractTerms": {
      "financialTerms": "Please refer to the Procurement documents"
    },
    "description": "1.1\tThe City of London Corporation (The City Corporation) is commissioning an Information and Advice Service (\u201cThe Service\u201d). \n1.2\tThe Service Provider (also referred to as Lead Provider) will provide a free, impartial and non-judgmental Information and Advice service to service users.  The City is seeking proposals for 2 potential models of service, one of which will be commissioned, dependent upon funding being available.   Throughout this specification, the term service user encompasses all the potential users within whichever option is commissioned.   The options are:\n\u2022\tOPTION 1 - CITY RESIDENTS AND HRA TENANTS ONLY (City residents and tenants living on City of London housing estates outside of the \u0027square mile\u2019).\n\u2022\tOPTION 2 - CITY RESIDENTS, HRA TENANTS AND WORKERS (as Option 1 but including City workers)\n1.3\tShould Option 1 be commissioned, or the service provider wishes to provide additional services, providers are encouraged to seek alternative funding mechanisms  including through the City of London\u2019s central grants programme and the Community infrastructure levy neighbourhood fund.\n1.4\tThe City of London Corporation is re-commissioning the Service. The aim is to make the most effective use of resources, with a focus on early intervention and prevention, and  includes duties from legislation including the Care Act 2014, Children and Families Act 2014 and the Welfare Reform Act 2012.  \n1.5\tThe service will: \n\u2022\tDeliver effective outcomes for service users who require information and advice\n\u2022\tMaximise the potential for efficiency savings and ensure that the service can continue to demonstrate value for money whilst delivering outstanding outcomes for service users. \n\u2022\tDeliver a service that meet the needs of The City Corporation\u2019s diverse communities  \n1.6\t This document describes the service to be provided by the Service Provider. Information is provided on the local service context, the required quality standards and Key Performance Indicators (KPI) that will be used to monitor the service.  \n1.7\tDifferent levels of information and advice will be required on a variety of levels including self help support (signposting service users to sources of information and guidance, providing webinars, online guided support) through to complex casework comprising multiple agencies.  Although not expected to provide legal advice direct, the service would be expected to enable and facilitate the access to free legal advice and representation, including at Court hearings, welfare benefit appeal tribunals and employment tribunals.\n1.8\tBids will be accepted from single organisations who can satisfy the requirements of the specification themselves, or from a Lead Provider who sub-contracts elements of the service to other specialist organisations. The City of London will contract with the Lead Provider.\n1.9\tFollowing a 3 month mobilisation period the service will be delivered for a three (3) year period beginning in November  2025, with option to extend for a further two periods each of 12 months after the initial contract term.\n1.10\tThe Service will consist of four service components. The components are designed to link and work together and it is the responsibility of the Lead Provider to enable this.\n\u2022\tService Component 1 - Lead Provider Management function\nCoordinating and performance managing the other components, monitoring and evaluation, maintaining accreditation,  and representing the service    \n\u2022\tService Component 2 \u2013 Open access Information and Advice across multiple channels (Triage model)\nOpen access Information and Advice across multiple channels (Triage model): Provision of initial contact and first step information and advice to clients across a range of channels, including but not limited to face-to-face surgeries, phone lines, website and self-service options.  \n\u2022\tService Component 3 \u2013 Pro-active awareness raising and education\nPro-active awareness raising and education including pro-active targeting of Service Users to promote and raise awareness of information and advice services available, supporting training and encouraging self\u2013help to users including webinars and talks.\n\u2022\tService Component 4 - Specialist Advice / Casework \n This component includes areas where more intensive, specialist support is needed and case management is required including either multiple contacts with an advisor,  or where the advisor takes action on behalf of the client to address the issue.  This will potentially include representing a client in court and could include referrals to outside agencies or partners which would be at no cost to the client.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-04-11T16:50:20+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "014767-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/014767-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-05-09T17:00:00+01:00"
    },
    "id": "ocds-h6vhtk-0501ec",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Provision of services to the community",
            "id": "75200000",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "1.\tThe service model and implementation \n2.\tCommunication and Engagement with the City\u2018s diverse service users\n3. Resourcing the contract/Service Provider Requirements\n4. Evaluation of outcomes and  impact and Management of Data\n5.\t5. Innovation, Continual Improvement and Added Value",
              "name": "Technical ability",
              "numbers": [
                {
                  "number": 53,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "The method for calculating the final weighted score for price as set out in the ITT document",
              "name": "Commercial",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "description": "Climate Change and Sustainability",
              "name": "Responsible Procurement",
              "numbers": [
                {
                  "number": 7,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-10-31T23:59:59+00:00",
          "maxExtentDate": "2030-10-31T23:59:59+00:00",
          "startDate": "2025-11-01T00:00:00+00:00"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "As per the contract terms"
        },
        "renewal": {
          "description": "2 years optional extension"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "As set out in the tender documents",
              "type": "economic"
            },
            {
              "description": "All bidders must be compliant with the UK Living Wage. Please see the tender documents for other technical ability conditions of participation.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 1200000,
          "amountGross": 1440000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "specialRegime": [
      "lightTouch"
    ],
    "status": "active",
    "submissionMethodDetails": "This tendering exercise is being undertaken using the electronic tendering system \u2018City of London Corporation Sourcing \u0026 Contracts Portal\u2019 (https://cityoflondon.ukp.app.jaggaer.com/). Suppliers will need to register an interest on the system in order to participate and registration is free.\nThe estimated contract value given at sections 31 and 32 is for the full duration of the contract including the maximum possible extensions. The estimated annual contract value is therefore \u00a3190,000 for option 1 and \u00a3240,000 for option 2",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-05-16T17:00:00+01:00"
    },
    "title": "City Advice Service",
    "value": {
      "amount": 1200000,
      "amountGross": 1440000,
      "currency": "GBP"
    }
  }
}