Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

{
  "buyer": {
    "id": "GB-COH-10349442",
    "name": "FIRST TRENITALIA WEST COAST RAIL LIMITED"
  },
  "date": "2025-04-11T15:10:04+01:00",
  "id": "014707-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0501bb",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PGLQ-8629-CMPG",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "W2 1AF",
        "region": "UKI32",
        "streetAddress": "8th Floor The Point"
      },
      "contactPoint": {
        "email": "procurement@avantiwestcoast.co.uk",
        "name": "Mark Ibbs"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.avantiwestcoast.co.uk/"
      },
      "id": "GB-COH-10349442",
      "identifier": {
        "id": "10349442",
        "scheme": "GB-COH"
      },
      "name": "FIRST TRENITALIA WEST COAST RAIL LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "amendments": [
      {
        "description": "A correction was made to the scope description",
        "id": "014707-2025"
      }
    ],
    "awardPeriod": {
      "endDate": "2025-07-24T23:59:59+01:00"
    },
    "description": "As part of the continuation of DfT\u0027s Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:\n\u2022\tStation inspections\n\u2022\tTrain inspections\n\u2022\tCustomer Service mystery shopping\n\u2022\tRe-inspections for failures to confirm improvement\nIn order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.\no\tService Quality Register\no\tService Quality App/Inspections Software\no\tService Quality Inspections and Re-inspections",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-04-11T15:10:04+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "014707-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/014707-2025"
      }
    ],
    "expressionOfInterestDeadline": "2025-05-07T17:00:00+01:00",
    "id": "FX1204",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "System and support services",
            "id": "72250000",
            "scheme": "CPV"
          },
          {
            "description": "Auditing services",
            "id": "79212000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKC"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKD"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKE"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKF"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKG"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKH"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKK"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKL"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Pricing Submission",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "type": "cost"
            },
            {
              "name": "Service Specification \u0026 Innovation",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Programme \u0026 Delivery",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "name": "Sustainability \u0026 Inclusion",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-11-11T23:59:59Z",
          "startDate": "2025-11-12T00:00:00Z"
        },
        "id": "1",
        "secondStage": {
          "maximumCandidates": 5
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "This procurement process is being advertised and run by Avanti West Coast on its own behalf and on behalf of the successor operator of the rail passenger transport services in respect of West Coast Franchise. That successor operator will be a public sector company, is expected to be a wholly owned subsidiary of DfT OLR Holdings Limited and will be ultimately owned by the Secretary of State for Transport.\nThe date for transfer of the current operations to the successor operator is not yet confirmed. Where the transfer is completed before contract award under this procurement process, the successor operator may elect (but will not be obliged) to carry on with this procurement process in place of Avanti West Coast, by taking on the role of contracting entity from the date of completion of the transfer (with this notice and all other procurement documents to be interpreted accordingly).\nWhere the transfer is not yet completed by the time of contract award, contractual rights may be included in the contractual arrangements to enable transfer to the successor operator. Bidders should note that this procurement process (if ongoing), or any awarded contract, may be included in a transfer scheme made by the Secretary of State under section 12 of the Railways Act 2005, or the transfer may be effected outside of, or separate from, such a scheme.\nIf transfer takes place before the contract award the successor operator shall assume all the rights of the Client set out in this document. All references to Avanti West Coast shall be deemed to refer to the successor operator for the purposes of this procurement and the successor operator shall be entitled to continue or terminate this procurement as if it was involved from the outset.",
              "type": "economic"
            },
            {
              "description": "The Pre Qualification Questionnaire (PQQ) will be evaluated in line with the criteria stated within the PQQ.\nFollowing the evaluation of the PQQ responses, the Client will shortlist the Applicants it will invite to tender in accordance with the terms of the PQQ.\nThe Client reserves the right to limit the number of Applicants that are invited to tender to a maximum of five Applicants. Only Applicants that score a \"Pass\" for all non-qualitatively scored questions in this PQQ will be considered and places will be awarded in order of highest to lowest score. The client reserves the right, in its absolute discretion, to invite more Applicants if there is a tie in the scores between two or more Applicants for the final place.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 850000,
          "amountGross": 1020000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This will be a two stage process with Pre Qualification Stage (PQQ).\nFollowing the evaluation of the PQQ responses, the Client will shortlist the Applicants it will invite to tender in accordance with the terms of the PQQ.\nThe Client reserves the right to limit the number of Applicants that are invited to tender to a maximum of five Applicants. Only Applicants that score a \"Pass\" for all non-qualitatively scored questions in the PQQ will be considered and places will be awarded in order of highest to lowest score. The client reserves the right, in its absolute discretion, to invite more Applicants if there is a tie in the scores between two or more Applicants for the final place.\nThe PQQ will be followed by an Invitation to Tender (ITT) with shortlisted bidders being taken forward to a Presentation stage before final evaluation and award.\nThe final scores for each Tender will be added together, after application of the relevant weightings, to receive a final score for each Tender. The Tenders will then be ranked according to the final scores received to identify the Most Advantageous Tender.\nThe Client intends to award the contract to the highest scoring Tender."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "Access to the expression of interest can be found at:-\nhttp://redirect.transaxions.com/events/CsoqG\nThe procurement will be run on the WaxDigital procurement platform by  First Trenitalia West Coast Rail Limited (the \"Client\") in connection with the procurement for the provision of Service Quality Regime procurement - 2025  (the \"Project\").\nFor the avoidance of doubt, the Client acts in accordance with its procurement policy which is consistent with the Procurement Act 2023 (the \"Act\").",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Avanti West Coast, Service Quality Regime (SQR) procurement - 2025",
    "value": {
      "amount": 850000,
      "amountGross": 1020000,
      "currency": "GBP"
    }
  }
}