← Back to opportunities

Strategic Digital Partner for Website and Mobile Applications​​

CalMac Ferries Limited

Buyer Contact Info

Buyer Name: CalMac Ferries Limited

Buyer Address: Ferry Terminal, Gourock, UKM, PA19 1QP, United Kingdom

Contact Email: ruairidh.black@calmac.co.uk

Contact Telephone: +44 1475650230

Status
cancelled
Procedure
selective
Value
n/a
Published
18 Feb 2026, 09:50
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support. The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience. CalMac now seeks a strategic digital partner to provide: -Ongoing support and maintenance of the existing platform. -Hosting and infrastructure management within Azure. -Continuous improvement and iterative enhancements under CalMac’s governance. -Compliance with security, accessibility, and regulatory standards. -Capability to deliver future integrations and innovation through structured change control. The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support. The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience. CalMac now seeks a strategic digital partner to provide: -Ongoing support and maintenance of the existing platform. -Hosting and infrastructure management within Azure. -Continuous improvement and iterative enhancements under CalMac’s governance. -Compliance with security, accessibility, and regulatory standards. -Capability to deliver future integrations and innovation through structured change control. The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Technical

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "014602-2026-ITSW25-134-1",
      "relatedLots": [
        "1"
      ],
      "status": "unsuccessful",
      "statusDetails": "discontinued"
    }
  ],
  "buyer": {
    "id": "GB-FTS-6996",
    "name": "CalMac Ferries Limited"
  },
  "date": "2026-02-18T09:50:24Z",
  "description": "(SC Ref:824012)",
  "id": "014602-2026",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822294",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-0613f4",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Gourock",
        "postalCode": "PA19 1QP",
        "region": "UKM",
        "streetAddress": "Ferry Terminal"
      },
      "contactPoint": {
        "email": "ruairidh.black@calmac.co.uk",
        "telephone": "+44 1475650230"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10923",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Ferry Operator",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.calmac.co.uk"
      },
      "id": "GB-FTS-6996",
      "identifier": {
        "legalName": "CalMac Ferries Limited"
      },
      "name": "CalMac Ferries Limited",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Greenock",
        "postalCode": "PA15 1TR",
        "streetAddress": "1 Nelson Street"
      },
      "id": "GB-FTS-88897",
      "identifier": {
        "legalName": "Greenock Sherift Court"
      },
      "name": "Greenock Sherift Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.\nThe current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac\u2019s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.\nCalMac now seeks a strategic digital partner to provide:\n-Ongoing support and maintenance of the existing platform.\n-Hosting and infrastructure management within Azure.\n-Continuous improvement and iterative enhancements under CalMac\u2019s governance.\n-Compliance with security, accessibility, and regulatory standards.\n-Capability to deliver future integrations and innovation through structured change control.\nThe partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac\u2019s long-term digital vision.",
    "id": "ITSW25-134",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "70",
              "name": "Technical",
              "type": "quality"
            },
            {
              "description": "30",
              "type": "price"
            }
          ]
        },
        "description": "CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support.\nThe current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac\u2019s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience.\nCalMac now seeks a strategic digital partner to provide:\n-Ongoing support and maintenance of the existing platform.\n-Hosting and infrastructure management within Azure.\n-Continuous improvement and iterative enhancements under CalMac\u2019s governance.\n-Compliance with security, accessibility, and regulatory standards.\n-Capability to deliver future integrations and innovation through structured change control.\nThe partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac\u2019s long-term digital vision.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive procedure with negotiation",
    "status": "cancelled",
    "title": "Strategic Digital Partner for Website and Mobile Applications\u200b\u200b"
  }
}