Buyer Name: Cambridge City Council
Buyer Address: The Guildhall, Cambridge, UKH12, CB2 1BY, United Kingdom
Contact Email: procurement@cambridge.gov.uk
Buyer Name: Cambridge City Council
Buyer Address: The Guildhall, Cambridge, UKH12, CB2 1BY, United Kingdom
Contact Email: procurement@cambridge.gov.uk
Cambridge City Council requires qualified suppliers to provide courier services for the collection and secure delivery of council mail from the Royal Mail sorting office to designated council site/sites. Service Requirements The successful supplier will be required to: • Collect mail daily from Royal Mail Sorting Office - Clifton Road, Cambridge CB1 7QQ • Deliver securely to Mandela House, Via Downing Place, Cambridge CB2 3EL • Provide secure handling in compliance with UK GDPR • Maintain chain of custody documentation • Ensure contingency arrangements for missed or delayed collections • Handle parcels and oversized mail as required Frequency • Days of operation: Monday to Friday excluding public/bank holidays • Collection time window: From 8.00am when sorting office opens • Delivery deadline: 9.30am Staff Requirements • Staff must be identity‑checked • Staff must wear uniform/ID • Staff must be trained in data protection and secure handling Service Levels (KPIs / SLAs) • On‑time delivery rate: 98% • On -time delivery rate 100% during elections - dates will be communicated • Incident reporting timeframe: 4 hours Data Protection The supplier must comply with: • Data Protection Act 2018 • UK GDPR • Council information security policies Insurance • Employers' Liability: £1m • Public Liability: £1m Authorisation to Collect from Royal Mail Supplier must secure all necessary permissions for third‑party collection. The contract duration will be 24 months, with an option to extend for an additional 12 months subject to the agreement of both parties.
External Link: https://procontract.due-north.com/RFx/RFxSummary?rfxId=ad4c4829-4b0b-f111-813c-005056b64545&projectId=5c9eb07a-4a0b-f111-813c-005056b64545
External Link: https://www.find-tender.service.gov.uk/Notice/013958-2026
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 12,000
Lot 1 Value (Gross): GBP 14,400
Lot 1 Contract Start: 2026-04-01T00:00:00+01:00
Lot 1 Contract End: 2028-03-31T23:59:59+01:00
Lot 1 SME Suitable: Yes
Document Description: Tender notice on Find a Tender
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"description": "Cambridge City Council requires qualified suppliers to provide courier services for the collection and secure delivery of council mail from the Royal Mail sorting office to designated council site/sites. \nService Requirements\nThe successful supplier will be required to:\n\u2022\tCollect mail daily from Royal Mail Sorting Office - Clifton Road, Cambridge CB1 7QQ\n\u2022\tDeliver securely to Mandela House, Via Downing Place, Cambridge CB2 3EL\n\u2022\tProvide secure handling in compliance with UK GDPR \n\u2022\tMaintain chain of custody documentation\n\u2022\tEnsure contingency arrangements for missed or delayed collections\n\u2022\tHandle parcels and oversized mail as required\nFrequency\n\u2022\tDays of operation: Monday to Friday excluding public/bank holidays\n\u2022\tCollection time window: From 8.00am when sorting office opens\n\u2022\tDelivery deadline: 9.30am\nStaff Requirements\n\u2022\tStaff must be identity\u2011checked \n\u2022\tStaff must wear uniform/ID\n\u2022\tStaff must be trained in data protection and secure handling\nService Levels (KPIs / SLAs)\n\u2022\tOn\u2011time delivery rate: 98%\n\u2022\tOn -time delivery rate 100% during elections - dates will be communicated\n\u2022\tIncident reporting timeframe: 4 hours\nData Protection\nThe supplier must comply with:\n\u2022\tData Protection Act 2018\n\u2022\tUK GDPR\n\u2022\tCouncil information security policies\nInsurance\n\u2022\tEmployers\u0027 Liability: \u00a31m\n\u2022\tPublic Liability: \u00a31m\nAuthorisation to Collect from Royal Mail\nSupplier must secure all necessary permissions for third\u2011party collection.\nThe contract duration will be 24 months, with an option to extend for an additional 12 months subject to the agreement of both parties.",
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