RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services

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        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Plymouth",
        "postalCode": "PL1 1QX",
        "region": "UKK41",
        "streetAddress": "Second Floor, Cobourg House"
      },
      "contactPoint": {
        "email": "sales@talktosam.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-COH-10303587",
      "identifier": {
        "id": "10303587",
        "scheme": "GB-COH"
      },
      "name": "SMART APPLICATIONS MANAGEMENT LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members.\nThis Framework is making available for its Members the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services.\nThese five Lots form the focal point for any modern Ticketing \u0026 Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services.\nLot 1: RTPI Content Management Systems (CMS)\nThe RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It will distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management.\nThe systems are scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency.\nLot 2: Ticket Vending Machines\nThe Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs.\nThe machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network.\nLot 3: Electronic Ticket Machines\nThe ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking.\nSuppliers will ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs.\nLot 4: Accessible Rail Information And Support Units\nAccessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.\nLot 5: Transport And Data Managed Services\nThe Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable \u0027managed\u0027 solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards.\nThis Lot has 7 Parts:\nLot 5 - Part 1. Journey Planning Managed Service\nLot 5 - Part 2. Consultancy Support Managed Service\nLot 5 - Part 3. Operational Data Evaluation Managed Service\nLot 5 - Part 4. Entitlement Travel Managed Service\nLot 5 - Part 5. Operator Support Managed Service\nLot 5 - Part 6. Scholars Travel Managed Service\nLot 5 - Part 7. Commercial Travel Managed Service",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "SAM Framework 007",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      },
      {
        "id": "2",
        "status": "complete"
      },
      {
        "id": "3",
        "status": "complete"
      },
      {
        "id": "4",
        "status": "complete"
      },
      {
        "id": "5",
        "status": "complete"
      }
    ],
    "participationFees": [
      {
        "description": "The standard fee charged to Suppliers is 3%.   Where an Order is of a significantly high value, this may be negotiated to a capped total instead, with the equivalent % thereafter provided as a discount to the Buyer.",
        "id": "ocds-h6vhtk-058a27",
        "relativeValue": {
          "monetaryValue": "award",
          "proportion": 0.03
        },
        "type": [
          "win"
        ]
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "techniques": {
      "frameworkAgreement": {
        "buyerCategories": "Scottish Local Authorities\nScottish Government \u0026 Executive Agencies\nTransport Scotland\nScottish Regional Transport Partnerships\nUnitary Authorities in Wales\nWelsh Government \u0026 Executive Agencies\nTransport for Wales\nWelsh Transport Partnerships\nWales Transport Commissions\nMetropolitan District Councils in England\nUnitary Authorities in England\nCounty Councils in England\nMayoral Authorities in England\nCombined Authorities in England\nCity Regions in England\nLondon Borough Councils\nOther Transport Bodies\nTransport for London\nDepartment for Transport\nDistrict Borough and City Councils\nCouncils in Northern Ireland\nAll Transport Bodies in Northern Ireland\nTranslink\nAny other Public Sector body in the UK with an interest in transport or any UK transport operator\nAll Rail TOCs in the UK\nRail Delivery Group acting through ATOC Ltd and working in conjunction with partners\nAny Member of SAM at the time they wish to Call-Off from the Framework. See www.talktosam.co.uk.",
        "description": "Prices have been submitted by Suppliers as part of the Framework Award process.  Where a Buyer asks SAM to use the Framework for goods or services which can fully be met by multiple Suppliers on a Framework Lot, then SAM will provide the Buyer with a report covering Options helping them to identify the most advantageous Supplier.  If the Buyer is satisfied, then they will be able to undertake a Direct Award.  Alternatively, a Buyer may request data from SAM for them to undertake their own Supplier comparison.\nWhere a Buyer wishes to ask Suppliers on the Lot directly to cost a Buyers specific requirements, then SAM may run a Further Competition for the Buyer to determine that for them.  All Suppliers who are expected to meet the Buyers criteria will be invited to participate - unless the Supplier has notified SAM otherwise.  Alternatively, the Buyer may seek to undertake a Further Competition directly.",
        "isOpenFrameworkScheme": true,
        "method": "withAndWithoutReopeningCompetition",
        "openFrameworkSchemeEndDate": "2034-02-04T23:59:59Z",
        "type": "open"
      },
      "hasFrameworkAgreement": true
    },
    "title": "RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services"
  }
}