Emergency Unit Tannoy System

{
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      "suppliers": [
        {
          "id": "GB-PPON-PQMM-9983-YHWG",
          "name": "Care Come Systems (SW) Limited"
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      "title": "Emergency Unit Tannoy System",
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        "currency": "GBP"
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  "buyer": {
    "id": "GB-PPON-PXWV-6492-CGMN",
    "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
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  "date": "2026-02-13T11:12:55Z",
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      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cardiff",
        "postalCode": "CF14 3UZ",
        "region": "UKL22",
        "streetAddress": "4-5 Charnwood Court,"
      },
      "contactPoint": {
        "email": "ben.coughlin@wales.nhs.uk",
        "name": "Ben Coughlin"
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      "name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
      "roles": [
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    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": " Pontypridd",
        "postalCode": "CF37 5BH",
        "region": "UKL15",
        "streetAddress": "Young \u0026 Phillips Inspiration House, Cardiff Road, Upper Boat"
      },
      "contactPoint": {
        "email": "info@carecomsystems.co.uk"
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      "details": {
        "scale": "sme",
        "vcse": true
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      "id": "GB-PPON-PQMM-9983-YHWG",
      "identifier": {
        "id": "PQMM-9983-YHWG",
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      "name": "Care Come Systems (SW) Limited",
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  "tender": {
    "description": "The Emergency Unit currently operates a bespoke Staff Paging and Patient Tannoy Call System that was originally installed approximately fifteen years ago as part of a wider departmental refurbishment. This system enables clinical and operational staff to make voice announcements and call patients to specific areas within the department via paging microphones and telephone paging points.\nOver time, the system has become partially non\u2011functional in several zones and does not extend into newer areas of the unit that have been reconfigured or developed since the original installation. As a result, the current arrangement no longer provides full operational coverage or supports current clinical workflow requirements.\nTo restore full functionality and ensure comprehensive coverage across the expanded department footprint, obsolete equipment will be replaced and new components installed. These will be integrated with the existing infrastructure. As the system is a bespoke design, compatibility with the existing hardware and software is essential to its operation.\nThe required works include the supply, installation, and commissioning of the following equipment:\nEquipment Schedule\n1 off PRSC6 \u2013 480W power amplifier, 6 zones\n1 off PRSC5 \u2013 250W slave amplifier\n3 off PASC6 \u2013 Desk-mounted paging microphones (6 zones + all-call)\n1 off BOXC1 \u2013 Single-zone paging interface unit (analogue telephone unit)\n95 off P100V \u2013 Ceiling-mounted speakers with fire dome, 100V line\n95 off Backing boards for ceiling speaker installation\nThe proposal includes zoning the department into up to six paging areas, with paging microphones situated in key reception locations.\nThe original specialist installer\u2014who designed and fitted the bespoke system\u2014has confirmed immediate availability to undertake these works upon receipt of a purchase order.\nJustification Summary\nThe existing Tannoy and Staff Paging System is a bespoke, non-standard installation that was specifically designed and commissioned by the original specialist supplier.\nThe system\u2019s architecture, components, and configuration are unique, meaning that specialised technical knowledge is required to safely modify, repair, or extend it.\nEngaging another supplier would present significant technical, operational, and safety risks, including potential incompatibility with existing equipment or disruption to critical communication services within the Emergency Unit.\nThe original installer retains exclusive knowledge of the system design, wiring topology, zone configuration, and proprietary component integration, making them the only provider capable of ensuring continuity, safety, and system integrity.\nThe work requires immediate completion to support the operational needs of the Emergency Unit, and the specialist installer has confirmed that they can commence the works without delay upon receipt of a purchase order.",
    "id": "CAV-DIR-(25-26) 256",
    "legalBasis": {
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition",
    "status": "complete",
    "title": "Emergency Unit Tannoy System"
  }
}