Consumer focused smart metering journeys

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    "description": "CCW wishes to appoint a market research agency to provide qualitative and potentially quantitative research services to: \nUnderstand experiences of the household customer journey to smart metering for different household segments  \nUnderstand what an ideal journey would look like for different segments \nWithin the journey, consider the delivery of the smart metering process itself, including, but not limited to: \ninformation provision (what, when and how) \nand practical support for consumers such as help for low-income households \nwater saving advice \nawareness of supply pipe responsibility \nand water company leakage policies. \nExplore awareness of the context in which universal metering schemes are currently happening, and identify what consumers see as legitimate reasons for rolling out smart metering programmes (e.g. water resources/environmental drought, cost of different ways of ensuring there is sufficient water for now and the long term)  \nAt high-level gauge consumer sentiment to the potential to use variable tariffs to help manage water use at peak times of day and in the summer. \nThe research will mainly be with household water bill-payers in England and Wales, in areas which reflects a mix of water companies, and water resource contexts.  For some research objectives it may be appropriate, where meaningful, to include future bill-payers.",
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    "title": "Consumer focused smart metering journeys"
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