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LDC & EBC - Tenant Satisfaction Measures

Eastbourne Borough Council

Buyer Contact Info

Buyer Name: Eastbourne Borough Council

Buyer Address: Town Hall, Eastbourne, UKJ22, BN21 4UG, United Kingdom

Contact Email: james.white@lewes-eastbourne.gov.uk

Buyer Name: Lewes District Council

Buyer Address: 6 High Street, Lewes, UKJ22, BN7 2AD, United Kingdom

Status
active
Procedure
open
Value
150000.0 GBP
Gross: 180000 GBP
Published
12 Feb 2026, 15:10
Deadline
11 Mar 2026, 23:59
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79311210 - Telephone survey services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM). Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards. The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to regulating the consumer standards set out in the regulatory framework for social housing in England.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/013015-2026

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: AED 150,000

Lot 1 Value (Gross): AED 180,000

Lot 1 Contract Start: 2026-04-01T00:00:00+01:00

Lot 1 Contract End: 2028-03-31T23:59:59+01:00

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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