Claims Handling and Litigation Services

{
  "buyer": {
    "id": "GB-PPON-PNZN-9524-VCQJ",
    "name": "NETWORK RAIL INFRASTRUCTURE LIMITED"
  },
  "date": "2025-04-03T15:19:55+01:00",
  "id": "012870-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04fba1",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 8SW",
        "region": "UKI45",
        "streetAddress": "Waterloo General Office"
      },
      "contactPoint": {
        "email": "Amerjeet.kaur@networkrail.co.uk",
        "name": "Amerjeet Kaur"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.networkrail.co.uk/"
      },
      "id": "GB-PPON-PNZN-9524-VCQJ",
      "identifier": {
        "id": "PNZN-9524-VCQJ",
        "scheme": "GB-PPON"
      },
      "name": "NETWORK RAIL INFRASTRUCTURE LIMITED",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2025-09-26T23:59:59+01:00"
    },
    "coveredBy": [
      "GPA",
      "CPTPP"
    ],
    "description": "Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas:\ni.\tClaims administration (logging, portal management, investigation, liability assessment, \n         resolution).\nii.\tCompliance with Statutory Limitation periods and legal timeframes.\niii.\tLitigation support for complex claims.\niv.\tDigital claims management and data analytics.\nv.\tRegular performance reporting and audits.\nFurther details are set out in Appendix E - Specification.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-04-03T15:19:55+01:00",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "012870-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/012870-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2025-04-17T17:00:00+01:00"
    },
    "expressionOfInterestDeadline": "2025-04-28T13:00:00+01:00",
    "hasRecurrence": true,
    "id": "Project_41724",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Insurance claims adjustment services",
            "id": "66518300",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Please can your organisation provide an overview of the team responsible for delivering the scope of services as specified in Appendix E \u2013 Specification. \nIn your response should include a methodology and approach statement for this delivery.",
              "name": "Q1 - Service Team \u2013 Experience and Approach",
              "numbers": [
                {
                  "number": 22.5,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please can your organisation demonstrate its experience and understanding of the UK rail sector, with particular emphasis on legal liability claims handling. \nThe response must detail the specific strategies that would be utilised in handling claims in the rail sector given the scope of services.",
              "name": "Q2 - Rail Sector Claims Experience and Expertise",
              "numbers": [
                {
                  "number": 20.25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Given there is no transfer of existing files as part of the contract, the successful Tenderer will need to be able to action new claims notifications from the first day of the contract.\nPlease can your organisation outline the considerations and activities required to mobilise the provision of services to Network Rail.",
              "name": "Q3 - Mobilisation",
              "numbers": [
                {
                  "number": 3.98,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Network Rail is one of the largest landowners in the UK and operates railway assets across 20,000 miles of track. Therefore, it is distinctly possible that the successful supplier may experience conflict of interest scenarios that need to be presented to Network Rail.\nPlease can your organisation outline how you will deal with conflicts of interest scenarios as they emerge.",
              "name": "Q4 - Conflict of Interest Management",
              "numbers": [
                {
                  "number": 3.98,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please can your organisation describe and explain how your business will retain knowledge and expertise of Network Rail for the duration of the contract appointment.",
              "name": "Q5 - Knowledge Management and Staff Turnover",
              "numbers": [
                {
                  "number": 3.97,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please can your organisation outline three (3) additional areas of value and innovation that you believe would provide the most value to Network Rail.",
              "name": "Q6 - Additional Value and Innovation",
              "numbers": [
                {
                  "number": 9.82,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please explain how your organisation will demonstrate any social value / social responsibility initiatives during the life of this contract.",
              "name": "SV1 - Social Value",
              "numbers": [
                {
                  "number": 5.25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Please explain how your organisation will support Network Rail\u2019s Social Value Framework and the governments Skills for Life agenda through the delivery of the Specification.",
              "name": "SV1 - Social Value",
              "numbers": [
                {
                  "number": 5.25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Participants will submit pricing/rate card as stated in Appendix F - Commercial Schedule and the rates will then be compared through a proportional vs best methodology,",
              "name": "Commercial",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-12-31T23:59:59+00:00",
          "maxExtentDate": "2030-12-31T23:59:59+00:00",
          "startDate": "2026-01-01T00:00:00+00:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Extension is two 12 month period (1+1 years)."
        },
        "secondStage": {
          "maximumCandidates": 5
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "1. Supplier Financial Health Score: Supplier Financial Health Model Score\" greater than or equal to 40%. \n2. The following insuances in place post contract award: \n- Employer\u2019s (Compulsory) Liability Insurance = \u00a310m\n- Public Liability Insurance = \u00a310m\n- Professional Indemnity Insurance = \u00a310m\nIn addition Participants are required to refer to the tender documents.",
              "type": "economic"
            },
            {
              "description": "At the PSQ stage, all participants will be evaluated using the following crtieria for their Technical response which will be scored out of 100%:\n1. Contract Evidence (score available 40%)\n2. Evidence Approach (score available 20%) \n3. Working with External Stakeholders (score available 20%)\n4. Public Liability/Vegatation Cases (score available 20%)\nNote: All Participants must meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence). \nAt the ITT stage, Tenderers will be evaluated using the following criteria for their Technical response which will be scored out of 75%:\n1. Service Team - Experience and Approach (score available 22.5%)\n2. Rail Sector Claims Experience and Expertise (score available 20.25%) \n3. Mobilisation (score available 3.975%) \n4. Conflict of Interest Management (score available 3.975%) \n5. Knowledge Management and Staff Turnover (score available 3.975%)\n6. Additional Value and Innovation (score available 9.825%)\n7. Social Value 1 (score available 5.25%)\n8. Social Value 2 (score available 5.25%) \nIn addition Participants are required to refer to the tender documents.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 7500000,
          "amountGross": 9000000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "There will be a PSQ - Procurement Specific Questionnaire for all Participants. All Participants are required to meet the following requirements in order to be invited to the Invitation to Tender (ITT) stage: \n1. Pass all pass/fail questions, \n2. Not be on the debarment list \n3. Meet all minimum score requirements set wihtin the PSQ (such as participants achieving a score 25% out of 40% or above for question 1 only (Contract Evidence). \nTenderers who are invited to the ITT stage will have their bid evaluated on the basis of a 75% Technical and 25% Commercial crtieria. The highest scoring Tenderer will be awarded the contract. \nAll Participants are required to review the all tender documents for full details."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2029-12-31T23:59:59+00:00"
        }
      ]
    },
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "Requests to participate must be submitted via: https://networkrail.bravosolution.co.uk/web/login.html",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "techniques": {
      "hasElectronicAuction": true
    },
    "title": "Claims Handling and Litigation Services",
    "value": {
      "amount": 7500000,
      "amountGross": 9000000,
      "currency": "GBP"
    }
  }
}