Buyer Name: Westminster City Council
Buyer Address: 64 Victoria Street, London, UKI32, SW1E 6QP, United Kingdom
Contact Email: buyingteam@westminster.gov.uk
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
78300.0 GBP
78300.0 GBP
Published
11 Feb 2026, 08:20
11 Feb 2026, 08:20
Deadline
n/a
n/a
Contract Start
23 Feb 2026, 00:00
23 Feb 2026, 00:00
Contract End
22 Aug 2026, 22:59
22 Aug 2026, 22:59
Category
n/a
n/a
CPV
79342300 - Customer services
79342300 - Customer services
Region
n/a
n/a
Awarded To
Human Engine LImited
Human Engine LImited
Official Source
Open Find a Tender
Open Find a Tender
Description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Raw Notice JSON
Expand raw payload
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