Buyer Name: Lewisham and Greenwich NHS Trust
Buyer Address: High Street, London, UKI44, SE13 6LH, United Kingdom
Contact Name: Sandra Baiden
Contact Email: sandra.baiden1@nhs.net
Buyer Name: Lewisham and Greenwich NHS Trust
Buyer Address: High Street, London, UKI44, SE13 6LH, United Kingdom
Contact Name: Sandra Baiden
Contact Email: sandra.baiden1@nhs.net
Buyer Name: NHS South East London Integrated Care Board
Buyer Address: Southwark Coucil 160 Tooley Street, London, UKI44, SE1 2QH, United Kingdom
The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.
No linked documents found for this notice.
External Link: https://www.find-tender.service.gov.uk/Notice/011263-2026
Link Description: Tender notice on Find a Tender
Lot 1 Status: active
Lot 1 Value: GBP 271,975.00
Lot 1 Value (Gross): GBP 326,370.00
Lot 1 Contract Start: 2026-05-05T00:00:00+01:00
Lot 1 Contract End: 2029-05-04T23:59:59+01:00
Lot 1 SME Suitable: Yes
Lot 1 Award Criterion (quality): Technical Envelope (50%)
Lot 1 Award Criterion (quality): Social Value Envelope (10%)
Lot 1 Award Criterion (price): Commercial Envelope (40%)
Document Description: Tender notice on Find a Tender
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"submissionMethodDetails": "The Tendering Portal can be accessed via the link: https://health-family.force.com/s/Welcome\nAll communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct\naccess, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://health-family.force.com/s/Welcome as a Supplier and search for the opportunity C420902.\nTo respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal.\nPlease note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement.\nShould Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk",
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