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UKRI - 5672 IUK Business Growth - GetFeedback Survey Tool

UK Research & Innovation (UKRI)

Buyer Contact Info

Buyer Name: UK Research & Innovation (UKRI)

Buyer Address: Polaris House, Swindon, Wiltshire, UKK14, SN2 1FL, United Kingdom

Contact Name: Corporate Procurement Team

Contact Email: corporateprocurement@ukri.org

Status
complete
Procedure
direct
Value
49800.0 GBP
Published
06 Feb 2026, 14:48
Deadline
n/a
Contract Start
18 Mar 2026, 00:00
Contract End
16 Sep 2027, 22:59
Category
n/a
CPV
79311000 - Survey services
Region
n/a
Awarded To
SURVEYMONKEY UK LTD
Official Source
Open Find a Tender

Description

The contract is for the renewal of the SurveyMonkey GetFeedback survey platform to support Innovate UK Business Growth Impact Management and stakeholder feedback activity. GetFeedback is used to design, distribute and manage surveys, with responses captured directly into the Business Growth Salesforce CRM through a native integration. This enables automated survey triggering, CRM-based targeting, secure data storage, and structured reporting to support ongoing impact management and programme reporting across Business Growth. The renewal is required to maintain continuity of service, as Business Growth operations are dependent on the native Salesforce integration to support automated workflows, data integrity, and longitudinal impact reporting. GetFeedback is currently the only approved solution that meets these requirements without bespoke development or manual workarounds. The existing service expires on 17 March, and there is insufficient time to safely transition to an alternative solution without disrupting live services. This Single Source Direct Award ensures continued operational delivery while allowing time for a structured review of longer-term options, including potential future alignment with a UKRI-wide solution where functional parity can be achieved.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Contracts

Contract Title: UKRI - 5672 IUK Business Growth - GetFeedback Survey Tool

Raw Notice JSON

Expand raw payload
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