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Annual Maintenance and Reactive Repairs Maintenance Services for existing Heating Installations

Southside Housing Association Ltd

Buyer Contact Info

Buyer Name: Southside Housing Association Ltd

Buyer Address: 135 Fifty Pitches Rd, Cardonald, Glasgow, UKM82, G514EB, United Kingdom

Contact Name: Sonia Mehmi

Contact Email: smehmi@southside-ha.co.uk

Contact Telephone: +44 1414221112

Status
active
Procedure
open
Value
370000.0 GBP
Published
09 Apr 2025, 14:31
Deadline
17 Apr 2025, 11:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
39715000 - Water heaters and heating for buildings; plumbing equipment
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

1.1 The Contract primarily involves providing an annual maintenance service and 24 hour a day 365 days a year reactive repairs maintenance service to existing heating installations throughout tenant occupied properties within the Cardonald and Pollokshields areas of Glasgow. The Contract duration is two years (twenty-four months) from the commencement date of 1st July 2025 until 30th June 2027, and will primarily include; - Annual maintenance servicing of Air Source Heat Pump heating installations; - Annual maintenance servicing of Unvented Cylinder Heating installations; - Operation and Condition Check of interconnected smoke detectors and heat alarms which shall be replaced by the Contractor where existing alarms are missing; and - A reactive maintenance repairs service to properties with Air Source Heat Pump heating systems (refer ASHP Properties address list incorporated within Tender Document 4). The reactive maintenance repairs service shall include replacement of defective parts and components including any part or components requiring replacement that are identified during the annual maintenance service visits to Air Source Heat Pump installations only. The reactive maintenance repairs service will be provided by the Contractor on a 24 hours a day 365 days a year basis incorporating reactive maintenance repairs notified by Southside Housing Association’s customers during normal working hours and out with normal working hours. The reactive repairs service will also include an Out of Hours call handling service provided by the Contractor who shall receive calls directly from the customers of Southside Housing Association out with normal working hours and the Contractor will thereafter make safe or complete all emergency repairs notified by customers of Southside Housing Association out with normal working hours. Subject to satisfactory performance of the Contractor, which will be assessed through measurement of the Key Performance Indicator’s (Refer Tender Document 8) it is intended that the Contract will be further extended annually in twelve months increments up to a maximum of three years and an overall maximum contract period of five years.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulations 2015. Additional information: Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. SPD Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor.

Lot 1 Status: active

Lot 1 Has Options: No

Lot 1 Value: GBP 370,000

Lot 1 Award Criterion (quality): Quality

Raw Notice JSON

Expand raw payload
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    "id": "GB-FTS-4964",
    "name": "Southside Housing Association Ltd"
  },
  "date": "2025-04-09T15:31:29+01:00",
  "description": "Bidders are also advised that Southside Housing Association will hold a Meet the Buyer/Site Visit Event during the tender period.  The Event will be free of charge and shall provide a site visit to a sample property of each existing heating installation type included in the tender documentation to illustrate Southside Housing Association\u2019s requirements contained within the tender documentation.\nThe Meet the Buyer/Site Visit Event will be attended A.D.A Construction Consultants and the person from Southside Housing Association that is currently responsible for the management of the heating annual maintenance and reactive repairs Contract.\nThe Meet the Buyer/Site Visit Event will commence at 14.00 BST on Tuesday 1st April 2025 and cover properties within Cardonald or Pollokshields, with the visit lasting between 1-2 hours.\nTo record your interest in the Meet the Buyer/Site Visit Event, please email the names of your organisations delegates to alan.shanks@ada-cc.co.uk not later than 12noon BST on Monday 31st March 2025.  Bidders are asked to keep the maximum number of persons that will attend the Event on behalf of their organisation to two delegates.\nBidders are also advised that Southside Housing Association will not provide transport to delegates between the sites/estates during the Event and Bidders will be required to make their own transportation arrangements.  Bidders are also advised that free of charge on street parking is available at each of the sites/estates.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=793675.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nRefer Tender Document 9 \u0027\u0027Community Benefits\u0027 provided with the Contract Notice\n(SC Ref:793675)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=793675",
  "id": "009985-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
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  "ocid": "ocds-h6vhtk-04eea6",
  "parties": [
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      "address": {
        "countryName": "United Kingdom",
        "locality": "Glasgow",
        "postalCode": "G514EB",
        "region": "UKM82",
        "streetAddress": "135 Fifty Pitches Rd, Cardonald"
      },
      "contactPoint": {
        "email": "smehmi@southside-ha.co.uk",
        "name": "Sonia Mehmi",
        "telephone": "+44 1414221112",
        "url": "https://www.publiccontractsscotland.gov.uk"
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      "details": {
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        "classifications": [
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            "description": "Registered Social Landlord",
            "scheme": "TED_CA_TYPE"
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          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
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        ],
        "url": "http://www.southside-ha.org"
      },
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      "identifier": {
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      "identifier": {
        "legalName": "Glasgow Sheriff Court and Justice of the Peace Court"
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      "name": "Glasgow Sheriff Court and Justice of the Peace Court",
      "roles": [
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  "tag": [
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  "tender": {
    "awardPeriod": {
      "startDate": "2025-04-17T12:00:00+01:00"
    },
    "bidOpening": {
      "date": "2025-04-17T12:00:00+01:00"
    },
    "classification": {
      "description": "Repair and maintenance services of electrical and mechanical building installations",
      "id": "50710000",
      "scheme": "CPV"
    },
    "communication": {
      "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk"
    },
    "contractTerms": {
      "electronicInvoicingPolicy": "allowed",
      "hasElectronicOrdering": true,
      "hasElectronicPayment": true,
      "performanceTerms": "\u0027Tender Document 8- Key Performance Indicators\u0027\u0027 attached to this Contract Notice.\nWhere performance falls below the minimum acceptable level during the Contract, the Contractor will be required to produce a Remedial\nPlan for the approval of Southside Housing Association.\nFailure to produce a Remedial Plan or implement an approved Remedial Plan will be deemed to be a breach of the Contract, which may\nlead to the termination of the Contractor"
    },
    "coveredBy": [
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    "description": "1.1\tThe Contract primarily involves providing an annual maintenance service and 24 hour a day 365 days a year reactive repairs maintenance service to existing heating installations throughout tenant occupied properties within the Cardonald and Pollokshields areas of Glasgow.  The Contract duration is two years (twenty-four months) from the commencement date of 1st July 2025 until 30th June 2027, and will primarily include;\n-\tAnnual maintenance servicing of Air Source Heat Pump heating installations;\n-\tAnnual maintenance servicing of Unvented Cylinder Heating installations;\n-\tOperation and Condition Check of interconnected smoke detectors and heat alarms which shall be replaced by the Contractor where existing alarms are missing; and\n-\tA reactive maintenance repairs service to properties with Air Source Heat Pump heating systems (refer ASHP Properties address list incorporated within Tender Document 4). The reactive maintenance repairs service shall include replacement of defective parts and components including any part or components requiring replacement that are identified during the annual maintenance service visits to Air Source Heat Pump installations only.  The reactive maintenance repairs service will be provided by the Contractor on a 24 hours a day 365 days a year basis incorporating reactive maintenance repairs notified by Southside Housing Association\u2019s customers during normal working hours and out with normal working hours.  The reactive repairs service will also include an Out of Hours call handling service provided by the Contractor who shall receive calls directly from the customers of Southside Housing Association out with normal working hours and the Contractor will thereafter make safe or complete all emergency repairs notified by customers of Southside Housing Association out with normal working hours.\nSubject to satisfactory performance of the Contractor, which will be assessed through measurement of the Key Performance Indicator\u2019s (Refer Tender Document 8) it is intended that the Contract will be further extended annually in twelve months increments up to a maximum of three years and an overall maximum contract period of five years.",
    "hasRecurrence": true,
    "id": "ocds-h6vhtk-04eea6",
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            "description": "Water heaters and heating for buildings; plumbing equipment",
            "id": "39715000",
            "scheme": "CPV"
          },
          {
            "description": "Heating equipment",
            "id": "39715200",
            "scheme": "CPV"
          },
          {
            "description": "Air heaters",
            "id": "39721310",
            "scheme": "CPV"
          },
          {
            "description": "Central-heating radiator valves",
            "id": "42131110",
            "scheme": "CPV"
          },
          {
            "description": "Heat-exchange units, air-conditioning and refrigerating equipment, and filtering machinery",
            "id": "42510000",
            "scheme": "CPV"
          },
          {
            "description": "Heat pumps",
            "id": "42511110",
            "scheme": "CPV"
          },
          {
            "description": "Parts of heat pumps",
            "id": "42533000",
            "scheme": "CPV"
          },
          {
            "description": "Parts of refrigerating and freezing equipment and heat pumps",
            "id": "42530000",
            "scheme": "CPV"
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          {
            "description": "Plumbing and heating materials",
            "id": "44115200",
            "scheme": "CPV"
          },
          {
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            "id": "44115220",
            "scheme": "CPV"
          },
          {
            "description": "Heating pipes",
            "id": "44163121",
            "scheme": "CPV"
          },
          {
            "description": "Central-heating radiators and boilers and parts",
            "id": "44620000",
            "scheme": "CPV"
          },
          {
            "description": "Central-heating radiators",
            "id": "44621110",
            "scheme": "CPV"
          },
          {
            "description": "Parts of central-heating radiators",
            "id": "44621112",
            "scheme": "CPV"
          },
          {
            "description": "Heating-plant repair and maintenance work",
            "id": "45259300",
            "scheme": "CPV"
          },
          {
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            "id": "45331000",
            "scheme": "CPV"
          },
          {
            "description": "Electrical wiring work",
            "id": "45311100",
            "scheme": "CPV"
          },
          {
            "description": "Commissioning of heating installations",
            "id": "50721000",
            "scheme": "CPV"
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          {
            "description": "Heating engineering services for buildings",
            "id": "71314310",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
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            "region": "UKM82"
          }
        ],
        "deliveryLocation": {
          "description": "Cardonald and Pollokshields, Glasgow"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "60",
              "name": "Quality",
              "type": "quality"
            },
            {
              "description": "40",
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 720
        },
        "description": "Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulations 2015. Additional information: Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public\nContracts (Scotland) Regulations 2015.\nSPD Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor.",
        "hasOptions": false,
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "May take up option of twelve month extensions up to a maximum of three further years (2027-2030) at an estimated value 74000 GBP (excluding VAT) per annum.  Southside Housing Association\u0027s estimated annual budget for the contract is 74000 GBP excluding VAT."
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "value": {
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          "currency": "GBP"
        }
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    ],
    "mainProcurementCategory": "services",
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "description": "2027 at the earliest if the optional 12 month extensions are not applied"
    },
    "selectionCriteria": {
      "criteria": [
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "MCS Service Certified https://mcscertified.com;\nFGas Certified; and\nNICEIC or SELECT membership\nor equivalent",
          "type": "suitability"
        },
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders will be required to have a minimum \u0027general\u0027 yearly turnover of 148000 GBP for the last two years or have an average yearly\nturnover of a minimum of 148000 GBP for the last two years.\nWhere turnover information is not available for the time period requested, the bidder will be required to state the date which they were set\nup or started trading.\nIt is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded\ncontract, the types and levels of insurances indicated below:\nEmployer\u0027s (Compulsory) Liability Insurance - 5,000,000 GBP\nPublic Liability Insurance - 5,000,000 GBP",
          "type": "economic"
        },
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders must be able to provide two examples of similar Maintenance Services and Responsive Repairs services including Out of Hours\nCall Handling for existing heating installations similar to the requirements of Southside Housing Association undertaken during the last\nthree years that demonstrate that they have the relevant experience to deliver the services/supplies as described in part II.2.4 of the Find a\nTender Service Contract Notice or the relevant section of the Site Notice.\nBidders are required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.",
          "type": "technical"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk",
    "submissionTerms": {
      "bidValidityPeriod": {
        "endDate": "2025-07-16T23:59:59+01:00"
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2025-04-17T12:00:00+01:00"
    },
    "title": "Annual Maintenance and Reactive Repairs Maintenance Services for existing Heating Installations",
    "value": {
      "amount": 370000,
      "currency": "GBP"
    }
  }
}