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ITSM Toolset

London Borough of Harrow

Buyer Contact Info

Buyer Name: London Borough of Harrow

Buyer Address: Forward Drive, Harrow, UKI74, HA3 8FL, United Kingdom

Contact Email: procurement@harrow.gov.uk

Status
complete
Procedure
limited
Value
126773.34 GBP
Published
03 Feb 2026, 18:15
Deadline
n/a
Contract Start
17 Feb 2026, 00:00
Contract End
16 Feb 2027, 23:59
Category
n/a
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
ULTIMA BUSINESS SOLUTIONS LTD.
Official Source
Open Find a Tender

Description

IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot 1 Status: complete

Raw Notice JSON

Expand raw payload
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    "procurementMethod": "limited",
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    "status": "complete",
    "title": "ITSM Toolset"
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