Contact Centre 2026

{
  "buyer": {
    "id": "GB-PPON-PJQW-3663-YMYQ",
    "name": "Oxford City Council"
  },
  "date": "2026-02-03T12:25:57Z",
  "id": "009426-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060ef9",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Oxford",
        "postalCode": "OX1 1BX",
        "region": "UKJ14",
        "streetAddress": "Oxford Town Hall, St Aldates"
      },
      "contactPoint": {
        "email": "Procurement@oxford.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PJQW-3663-YMYQ",
      "identifier": {
        "id": "PJQW-3663-YMYQ",
        "scheme": "GB-PPON"
      },
      "name": "Oxford City Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderUpdate"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-04-27T23:59:59+01:00"
    },
    "description": "Cloud-based contact centre",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-02-03T12:25:57Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "009426-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/009426-2026"
      }
    ],
    "id": "OCC000919",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telephone switchboards",
            "id": "32543000",
            "scheme": "CPV"
          },
          {
            "description": "Telephone exchanges",
            "id": "32551200",
            "scheme": "CPV"
          },
          {
            "description": "Call centre",
            "id": "79512000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ14"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Quality Response 55%\nSocial Value Response 10%\nPrice 35%",
              "name": "Simple description",
              "type": "price"
            }
          ],
          "weightingDescription": "Quality Response 55%\nSocial Value Response 10%\nPrice 35%"
        },
        "contractPeriod": {
          "endDate": "2029-05-24T23:59:59+01:00",
          "maxExtentDate": "2031-05-24T23:59:59+01:00",
          "startDate": "2026-05-25T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "2 optional extensions, each for 1 year."
        },
        "status": "active",
        "value": {
          "amount": 310000,
          "amountGross": 372000,
          "currency": "AED"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "The procurement process is as follows:\no\tStage 1: Initial Assessment Criteria:\nAny bidder who passes all the conditions of Stage 1 will proceed to Stage 2.\no\tStage 2: Assessment against Quality and Price Submissions.\nThe five highest scoring bidders at Stage 2 will be invited to Stage 3.\no\tStage 3: Bidder presentations:\nBidders will be invited to give a virtual, 30-minute presentation, to the evaluation team, to demonstrate their system capabilities.\nThe highest scoring bidder will be awarded the contract."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "The tender documents will be published via the Intend portal. Interested bidders can register at the link below:\nhttps://in-tendhost.co.uk/oxfordcc/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-02-26T14:30:00+00:00"
    },
    "title": "Contact Centre 2026",
    "value": {
      "amount": 310000,
      "amountGross": 372000,
      "currency": "GBP"
    }
  }
}