Discharge Support Services with Digital Task Management

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Systems and technical consultancy services",
              "id": "72220000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKG"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-13799333",
          "name": "CAREFORME LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-COH-11848619",
    "name": "WM5G LIMITED"
  },
  "contracts": [
    {
      "aboveThreshold": false,
      "awardID": "1",
      "dateSigned": "2026-01-19T00:00:00Z",
      "documents": [
        {
          "datePublished": "2026-02-02T10:28:26Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "008812-2026",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/008812-2026"
        }
      ],
      "id": "1",
      "period": {
        "endDate": "2026-05-12T23:59:59+01:00",
        "startDate": "2026-01-19T00:00:00Z"
      },
      "status": "active",
      "value": {
        "amountGross": 114000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-02-02T10:28:26Z",
  "id": "008812-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05d7e1",
  "parties": [
    {
      "additionalIdentifiers": [
        {
          "id": "PDGP-7297-JQNW",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B19 3SD",
        "region": "UKG31",
        "streetAddress": "16 Summer Lane"
      },
      "contactPoint": {
        "email": "commercial@wm5g.org.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.wm5g.org.uk"
      },
      "id": "GB-COH-11848619",
      "identifier": {
        "id": "11848619",
        "scheme": "GB-COH"
      },
      "name": "WM5G LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PCTM-2782-XPCZ",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 7LL",
        "region": "UKI45",
        "streetAddress": "Health Foundry"
      },
      "contactPoint": {
        "email": "lily@careforme.io"
      },
      "details": {
        "scale": "sme",
        "url": "http://careforme.io",
        "vcse": false
      },
      "id": "GB-COH-13799333",
      "identifier": {
        "id": "13799333",
        "scheme": "GB-COH"
      },
      "name": "CAREFORME LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Provision of on-the-day discharge support for patients leaving hospital, coordinated through a digital booking and task allocation platform. The service must enable rapid deployment of personnel (staff and/or volunteers) to deliver practical discharge support in community and home settings.\n\u2022\tExpedite safe and timely patient discharge.\n\u2022\tProvide flexible, same-day support using a digital management platform.\n\u2022\tEnsure consistent nationwide coverage with local delivery.\n\u2022\tGuarantee rapid completion of assigned tasks.\nDigital Booking \u0026 Task Management Platform\n\u2022\tPlatform available to WM5G discharge co-ordinators for real-time booking.\n\u2022\tAbility to upload, assign, and track multiple tasks per patient.\n\u2022\tVisibility of task status, personnel availability, and completion updates.\n\u2022\tSecure data handling in line with NHS IG requirements.\nWorkforce Model\n\u2022\tAccess to a range of personnel, including staff and/or volunteers.\n\u2022\tCapability to allocate tasks to appropriate individuals based on geography and skill set alignment.\n\u2022\tAbility to scale resources according to demand.\n\u2022\tMandatory: Tasks must be allocated within 2 hours from time of upload and completed within 4 hours.\n\u2022\tSupplier must demonstrate systems and capacity to meet this SLA.\nGeographic Coverage\n\u2022\tMandatory: Nationwide coverage.\n\u2022\tDelivery must take place at a local level, with appropriate deployment networks\nCore Task Types\nSuppliers must include, as a minimum:\n\u2022\tHome setup for discharge (e.g., basic safety/preparation).\n\u2022\tPatient transport\n\u2022\tEquipment setup or placement in the home.\n\u2022\tShopping or collection of essential items.\n\u2022\tGeneral practical discharge support (e.g., welfare check, light duties).\n\u2022\tWeekly wellbeing checks\nService Standards\n\u2022\t2-hour guarantee assignment of task, 4 hour completion.\n\u2022\tReal-time task status updates via the platform.\n\u2022\tRobust escalation and contingency arrangements.\n\u2022\tStaff/volunteers trained to relevant standards.\n\u2022\tSafeguarding, health and safety, and DBS compliance.\n\u2022\tStaff insured to undertake relevant tasks",
    "id": "ITT1837",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "complete",
    "title": "Discharge Support Services with Digital Task Management"
  }
}