HMRC NewCo IT4IT Hackathon and Delivery

{
  "buyer": {
    "id": "GB-PPON-PVMW-8599-JZNJ",
    "name": "HM Revenue \u0026 Customs"
  },
  "date": "2026-01-29T16:51:45Z",
  "id": "008230-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05fae6",
  "parties": [
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      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1A 2BQ",
        "region": "UKI32",
        "streetAddress": "100 Parliament Street"
      },
      "contactPoint": {
        "email": "zakariye.huti@hmrc.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
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        ]
      },
      "id": "GB-PPON-PVMW-8599-JZNJ",
      "identifier": {
        "id": "PVMW-8599-JZNJ",
        "scheme": "GB-PPON"
      },
      "name": "HM Revenue \u0026 Customs",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-04-06T23:59:59+01:00"
    },
    "description": "Innovative and practical solutions to embed IT4IT-aligned ways of working across HMRC\u0027s delivery ecosystem. The focus is on enabling a new operating model NewCo that brings together strategic portfolio management, agile planning and DevOps. Potential solutions may include (but are not limited to) the configuration and extension of ServiceNow capabilities, the development of minimum viable products (MVPs) that demonstrate IT4IT principles in action, and implementation approaches that support rapid scaling and adoption.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "description": "Please see Market Engagement slides attached for further context.",
        "documentType": "biddingDocuments",
        "format": "application/pdf",
        "id": "A-11203",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-11203"
      },
      {
        "datePublished": "2026-01-29T16:51:45Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "008230-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/008230-2026"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-02-12T12:00:00Z"
    },
    "id": "SR2936041095",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Demonstrate your organisation\u0027s experience and expertise in ServiceNow. Your response should include, but not be limited to:\na) Evidence of enterprise\u2011wide delivery capability using ServiceNow, including (but not limited to) Strategic Portfolio Management, ITSM/DevOps, Intelligent Generative AI, engagement channels (workspaces/portals), and other relevant platform capabilities.\nb) Evidence of your previous experience in implementing an IT4IT approach using ServiceNow in government or large complex organisations.\nc) An overview of your ServiceNow certification and how your delivery approach scales across large organisations.",
              "name": "ServiceNow Capability",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Demonstrate your organisation\u0027s experience and expertise in ServiceNow. Your response should include, but not be limited to:\na) Describe the team composition you will bring (roles, seniority, specialist skills) to the Hackathon and how the team will deliver the expected outcomes:\n- MVP(s) for the business problem statements\n- a credible delivery approach (including proposed team structure)\n- a clear commercial/financial proposition\nb) Provide evidence of comparable Hackathons you have run or participated in with commercial outcomes.\nc) Explain how your ServiceNow/IT4IT knowledge and experience will be applied during the Hackathon, including relevant experience in government or large complex organisations",
              "name": "Hackathon",
              "numbers": [
                {
                  "number": 25,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Demonstrate your organisations approach to using Agile methodologies to deliver and embed new end-to-end ways of working. Your response should include, but not be limited to:\na) How you have used Agile methodologies (including Hackathons where relevant) to accelerate delivery, manage prioritisation, and improve outcomes.\nb) Your approach to moving from an MVP to an implementation approach that will deliver and embed new end\u2011to\u2011end ways of working.\nc) How you will iterate and scale the MVP for this Hackathon/procurement, including implementing governance/controls, dependencies and onboarding, and how you will support the transition to quarterly planning.",
              "name": "Acceleration and Implementation",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Demonstrate your organisation\u0027s experience in using Artificial Intelligence (AI) to accelerate delivery of change within an organisation. Your response should include, but not be limited to:\na) Relevant examples of how you have used AI to accelerate delivery of change within an organisation\nb) How your approach has improved in\u2011life management/operations\nc) What benefits were achieved by implementing your AI approach\nd) How you will use this experience to support the development of a NewCo and quarterly planning at HMRC",
              "name": "Delivering Change",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Provide an overview of your proposal to address HMRC\u0027s following objectives:\na) A simplified, orchestrated, and automated end-to-end (E2E) process\nb) The ability to decompose and manage tasks across the full lifecycle\nYou should draw on your previous experience and provide initial ideas that will be developed during the Stage 2 Hackathon.",
              "name": "Initial Proposal",
              "numbers": [
                {
                  "number": 15,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-04-16T23:59:59+01:00",
          "startDate": "2026-04-17T00:00:00+01:00"
        },
        "id": "1",
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Suppliers must meet the minimum annual turnover of at least \u00a31,000,000.",
              "type": "economic"
            },
            {
              "description": "Suppliers must hold a current ServiceNow certification at a minimum level of \u0027Specialist\u0027 (or provide equivalent evidence). \nAll resource must be provided onshore for all elements of the procurement and subsequent contract.\nSuppliers must comply with HM Government security requirements. \nSuppliers must be able to attend the Hackathon event 18-20 March 2026\nSuppliers will be required to provide three Certificates of Past Performance as part of Stage 1.",
              "type": "technical"
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 795000,
          "amountGross": 954000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This Competitive Flexible Procedure will be conducted in two stages. The stages are described in more detail below. HMRC reserves the right to amend this process at the beginning of each stage by updating this tender instruction document or by issuing letters to bidders participating in the relevant stage. Any updates will be issued simultaneously to all suppliers via SAP Ariba. \nConditions of participation may be included in any stage, where included this will be communicated in the letter or instructions for that stage. \nStage 1: Supplier Qualification and Proposal \nStage 1 commenced with the issuing of a Tender Notice and the publication of this document.  \nThis document includes a Procurement Specific Questionnaire (PSQ) and quality questions which all suppliers are required to complete and return in accordance with the Procurement Timetable and instructions within this document. \nHMRC will use this stage to firstly confirm that neither the supplier, nor any related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are listed on the Cabinet Office debarment list. To the extent that any such entities are listed on the debarment list, HMRC will consider whether to exclude the supplier from participating in the Procurement in accordance with its obligations under the Act.  \nIn addition, HMRC will consider whether any supplier or related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are excluded or excludable suppliers, and before HMRC determines that a supplier is an excluded or excludable supplier, it will provide the supplier reasonable opportunity to make representations and provide evidence as is proportionate in the circumstances. If the supplier is an excluded or excludable supplier only by virtue of an associated person or proposed sub-contractor, HMRC will notify the supplier of its intention to exclude the supplier and provide the supplier with reasonable opportunity to replace the associated person or sub-contractor. If as a consequence of this process HMRC excludes the supplier from participating in the Procurement or is aware of an associated person or sub-contract having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU). \nHMRC will also undertake a review of the completed PSQ with reference to any information held on the Central Digital Platform. Responses to any conditions of participation will be assessed in accordance with the selection process and any selection criteria as set out in the Tender Notice, PSQ and described in this document. \nThe assessment of suppliers utilising PSQ, as detailed above, will be undertaken prior to the evaluation of bid submissions for Stage 1. suppliers are required to submit their PSQ through Ariba.  \nAs part of their Stage 1 submission alongside the PSQ, suppliers must submit a proposal and supporting evidence demonstrating their experience in ServiceNow, IT4IT delivery, and quarterly planning as set out in Schedule 2: Quality Evaluation Criteria.  \nStage 1 will complete with suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to Stage 2 will be provided with written feedback on why they have not been shortlisted to participate in Stage 2. \nSuppliers successfully shortlisted to participate in Stage 2 will be issued with a Contract based on the template in Attachment D - Contracts for Innovation - Draft Version and Attachment E - HMRC Mandatory Clauses - Draft Version to support their engagement through Stage 2. \nHMRC intends to shortlist a maximum of four (4) bidders to participate in Stage 2. Where two or more bidders are tied at the shortlisting threshold, HMRC will apply tie-breaks by reference to the score achieved for question 3.1.1 - ServiceNow Capability. If the tie remains, HMRC will apply the next Stage 1 quality question(s) in the order set out below until the tie is resolved. The maximum number of bidders may increase where two (2) or more bidders have tied scores in the last awarded position only following this tie break process, at HMRC\u0027s discretion.\u202f \n3.1.1 - ServiceNow Capability \n3.1.2 - Hackathon \n3.1.3 - Acceleration and Implementation \n3.1.4 - Delivering Change \n3.1.5 - Initial Proposal \nHMRC may, at its discretion, invite a bidder to form a partnership or consortium with another competitor. \nSuppliers should note that HMRC reserves the right to re-assess any response to the PSQ, in light of any new relevant information that comes to HMRC\u0027s attention.  \nStage 2: Hackathon and Final Tender \nStage 2 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 1 to participate in a Hackathon event, during which suppliers will prototype business use cases and prepare for the final tender submission. \nThe letter will provide details of how the Hackathon and final tender stage will be conducted, including the evaluation criteria, process, and format of the event. \nThe letter will also provide details of any new information made available to bidders at this stage of the Procurement. \nThere will be additional engagement to provide further detail of HMRC\u0027s ServiceNow functionality to support the preparations for the Hackathon and final tender. \nKey information for the Hackathon has been provided in Annex A. Bidders should ensure they can meet these requirements prior to submission of a response at Stage 1. Only bidders who can meet these criteria will be considered for Stage 2. \nOptional Stages and rights \nHMRC reserves the right to add an optional dialogue or negotiation stage within, or at the end of Stage 2. Any use of a dialogue or negotiation stage will be followed by an additional final tender submission. If used, this stage will be described in the letter issued at the beginning of Stage 2. \nHMRC reserves the right to re-run or re-start any stage of the competition at any time. \nHMRC reserves the right to directly award a Contract at any stage during the competition if only a single supplier enters or meets the requirements. \nFurther details are provided in the attachment on the E-Sourcing portal."
    },
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure",
    "status": "active",
    "submissionMethodDetails": "HMRC SAP ARIBA REGISTRATION \nThis competition will be conducted by way of an eSourcing event using HMRC\u0027s SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the competition documentation when it is released which will contain the problem statement and information on the process. \nIf you are not already registered, the registration link is: \nhttp://hmrc.sourcing-eu.ariba.com/ad/selfRegistration \nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the \u0027registration process is now complete\u0027 and providing you with \u0027your organisation\u0027s account ID\u0027 number. If an email response from HMRC is not received within one working day of your request, please contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. \nOnce you have obtained \u0027your organization\u0027s account ID\u0027 number, please provide your registered details in the form linked below. \nYou will be added to a sourcing event for this competition in SAP Ariba following the launch event. \nFurther information about HMRC\u0027s procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm \nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC\u0027s SAP Ariba in order to be added to the event. \nhttps://forms.office.com/e/AD8tGT0KFY",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-02-23T10:00:00Z"
    },
    "title": "HMRC NewCo IT4IT Hackathon and Delivery",
    "value": {
      "amount": 795000,
      "amountGross": 954000,
      "currency": "GBP"
    }
  }
}