Provision on Tenant Satisfaction Measures (TSM)

{
  "buyer": {
    "id": "GB-CHC-28687R",
    "name": "Together Housing Association Limited"
  },
  "date": "2026-01-29T13:28:52Z",
  "id": "008048-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-06120b",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Halifax",
        "postalCode": "HX1 2EB",
        "region": "UKE44",
        "streetAddress": "Bull Green House"
      },
      "contactPoint": {
        "email": "thg.procurement@togetherhousing.co.uk"
      },
      "details": {
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          {
            "description": "Public undertaking",
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE"
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        ],
        "url": "https://www.togetherhousing.group"
      },
      "id": "GB-CHC-28687R",
      "identifier": {
        "id": "28687R",
        "scheme": "GB-CHC"
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      "name": "Together Housing Association Limited",
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        "buyer"
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  ],
  "tag": [
    "tender"
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  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-05-05T23:59:59+01:00"
    },
    "description": "Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh.\nThe communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023.  \nTogether Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th  June 2030.\nThe Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).",
    "documents": [
      {
        "description": "Tender documents can be viewed and downloaded  by registering as a supplier on our In-tend Portal using the above link.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/together-housing"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-01-29T13:28:52Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "008048-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/008048-2026"
      }
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    "enquiryPeriod": {
      "endDate": "2026-02-13T23:59:59+00:00"
    },
    "hasRecurrence": true,
    "id": "ocds-h6vhtk-06120b",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Market and economic research; polling and statistics",
            "id": "79300000",
            "scheme": "CPV"
          },
          {
            "description": "Survey services",
            "id": "79311000",
            "scheme": "CPV"
          },
          {
            "description": "Customer survey services",
            "id": "79342310",
            "scheme": "CPV"
          },
          {
            "description": "Customer satisfaction survey",
            "id": "79342311",
            "scheme": "CPV"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Award criteria will detailed within the ITT documents",
              "name": "Simple description",
              "type": "price"
            }
          ],
          "weightingDescription": "Award criteria will detailed within the ITT documents"
        },
        "contractPeriod": {
          "endDate": "2028-06-30T23:59:59+01:00",
          "maxExtentDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Two x 12-months optional extension periods"
        },
        "status": "active",
        "value": {
          "amountGross": 0,
          "currency": "AED"
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    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2026-05-12T23:59:59Z"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "Submission are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-03-06T17:00:00+00:00"
    },
    "title": "Provision on Tenant Satisfaction Measures (TSM)",
    "value": {
      "amountGross": 0,
      "currency": "GBP"
    }
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}