Buyer Name: THAMES WATER UTILITIES LIMITED
Buyer Address: Clearwater Court, Reading, UKJ11, RG1 8DB, United Kingdom
Contact Email: procurement.support.centre@thameswater.co.uk
Digital Contingent Labour Framework
Buyer Contact Info
Status
active
active
Procedure
selective
selective
Value
0.0 GBP
Gross: 0 GBP
0.0 GBP
Gross: 0 GBP
Published
28 Jan 2026, 16:55
28 Jan 2026, 16:55
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
72220000 - Systems and technical consultancy services
72220000 - Systems and technical consultancy services
Region
n/a
n/a
Awarded To
n/a
n/a
Official Source
Open Find a Tender
Open Find a Tender
Description
Business Analysis: Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits. Additionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement. Key Roles looking for in this tender: Junior Business Analyst (Gartner level 1) - works on small tasks or parts of a project, has a basic understanding of BA tools and techniques, good communication, eagerness to learn. Responsible for low-complexity tasks under close supervision and has limited decision-making authority. Document basic processes and simple requirements and create simple reports. Support more experienced BAs in workshops and stakeholder meetings. Business Analyst (Gartner level 2) - Works on clearly defined tasks within projects, handles moderately complex analysis, usually within a single business area, works under direction of Senior or Lead Business Analyst; receives guidance on priorities and methods. Limited to project-level stakeholders. Senior Business Analyst (Gartner level 3) - Leads BA activities across multiple projects or programmes (including strategic analysis); often covers multiple business domains, deals with high ambiguity and complex business situations, sets BA approach and advises others. Facilitates decision-making at senior stakeholder level. Coaches and mentors other BAs. Activities as per the BA above, whilst demonstrating a higher level of responsibility, complexity, autonomy, and influence. Lead Business Analyst (Gartner level 4) - Focused on Strategic alignment and team leadership. Leads BA Activities across Enterprise-level initiatives, multiple projects, and strategic programs. Align requirements with strategic and technical roadmaps. Define BA standards, governance, and best practices. Manage and coach BA team members. Act as key liaison between business and technology leadership. Project Management: Project Management in the Digital function at Thames Water leads one or multiple projects depending on its size and scale of complexity. A project manager is a professional responsible for planning, organizing, and overseeing the execution of a project from start to finish following the Thames Water delivery framework/methodology. They ensure the project meets its goals within the agreed scope, schedule, budget, quality standards, and resources. Key Roles: Project Support Office role (Gartner Level 1): A Project Support Office provides the administrative, logistical, and coordination backbone that keeps programmes/ projects running smoothly. It supports project managers, teams, and sometimes entire programmes by ensuring consistency, documentation control, reporting, and governance. Junior Project Manager (Gartner Level 1 or experience in supporting / PMO roles): A junior project manager assists with planning, execution, and monitoring of projects to ensure they are delivered on time, within budget, and to the required quality standards. Works as part of a project team / leads on a small workstream as part of a larger project. Project Manager (Gartner Level 3): responsible for planning, executing, and delivering projects on time, within scope, and within budget. They coordinate teams, manage risks, and ensure that project outcomes align with organisational goals. Leads the day to day management of a project, ensuring all activities are organised, monitored, and delivered to the required quality standards Senior Project Manager (Gartner Level 4): leads complex, high value projects and often oversees multiple project teams. They are responsible for ensuring delivery within agreed scope, time, cost, and quality constraints while aligning outcomes with strategic business objectives. Provides leadership, direction, and oversight for large or multiple projects, ensuring they meet organisational goals and deliver measurable results. They act as the primary point of accountability for senior stakeholders. Programme Manager (Gartner Level 5): oversees and coordinates multiple related projects to ensure they collectively deliver strategic organisational outcomes. They provide leadership, governance, and direction across a programme of work, ensuring alignment with business goals and successful delivery of benefits. Act as the primary point of accountability into senior stakeholders / Executives. Business Change: Business Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of our business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations. The function includes taking a structured approach to managing change; ensuring awareness, willingness, capability and training to adopt change; understanding and tracking change impact; managing risks related to change implementation (including resistance and adoption barriers); delivering change interventions to office-based and field-based operational colleagues. Key Roles: Change Lead (Gartner level 3) Own and lead the change impact assessment for the project / programme Design, deploy and manage key change management deliverables such as the change plan, training needs assessment, communications plan and change readiness assessment Identify and collaborate with Change Analysts (and Champions within each business area), building a strong internal network for change Build and maintain strong relationships with external and internal teams to ensure alignment on goals and solicit feedback from stakeholders involved and impacted by the change Undertake targeted pre-change activities including stakeholder mapping, change impact and communication, engagement and training plans Undertake change transition activities (e.g. user acceptance) Identify and collaborate with sponsor, programme manager, project team to manage risks (threats and opportunities) and issues regarding ability to adopt new ways of working Work closely with the change areas to make sure we map out the change impact and dependencies Manage change to scope, time and budget within agreed tolerances or escalate changes accordingly Senior Change Analyst (Gartner level 2) Support more complex change and engagement activity per the needs of the Change Strategy and Change Plan Prepares for and co-ordinates change workshops Co-ordinates communications and engagements in delivery of the Change and Communications Plans Co-ordinates training requirements Provides support in terms of monitoring, measuring and reporting change Tracks and assures change benefits All other activities per the Change Analyst (below) Change Analyst (Gartner level 1) Supports the Change Lead to conduct change impact assessments and stakeholder analysis Supports the development and delivery of the change strategy, change plan and activities Creates and delivers essential change communications and training materials Understands initial readiness for change across impacted teams Tracks change readiness and adoption metrics Facilitates workshops and feedback sessions where interventions are needed Works closely with the impacted teams to ensure the change impact is mapped and dependencies highlighted Identifies and escalates risks and issues that would impact the adoption of the change Communications Lead (Gartner level 3) Provides change narrative for communications and engagements Uses the Change Plan, Communications Plan and Communication Framework to develop a compelling change narrative for regular communications and engagements related to the project or programme Monitors and measure the effectiveness of the communications and rapidly evolve the communication/engagement approaches Delivers change communications interventions - e.g. briefings, newsletters, webinars, internal social media, workshops Interfaces with other Change and Communications roles to enable alignment Creates content to embed key messaging at programme and portfolio level aligned to overall company Purpose, Priorities and Values Training Lead (Gartner level 3) Understands training needs through stakeholder engagement, role analysis, and impact assessments (provided by Change Lead and Change Analysts) Owns the relationship and works closely with Thames Water Learning & Development team Drives the production of the training elements - per the training needs analysis - to meet the programme or project timescales Ensures quality and effectiveness of learning and alignment with standards Engages with the business to develop and agree training plans Monitors training uptake and works with business stakeholders to ensure targets met Identifies additional training needs (after go-live) and provides suitable training solutions Works with subject matter experts (SMEs) and vendors to create training materials (e.g. eLearning, videos, user guides, classroom courses) Organises, manages and supports the delivery of training sessions Gathers feedback and continuously improves training effectiveness Trainer (Gartner level 2) Develops and designs face to face training in order to meet agreed learning objectives Prepares training content to ensure maximum training effectiveness Deeply understands the training content (ie 'the solution') and the business process / context Personally delivers training to end users - ensuring the training meets learning objectives Evaluates the training delivered and follows up to understand training effectiveness
Linked Documents
No linked documents found for this notice.
Opportunity Context
More Information Links
External Link: https://www.find-tender.service.gov.uk/Notice/007761-2026
Link Description: Tender notice on Find a Tender
Lots
Lot Title: Project management services
Lot Description: This Lot covers the provision of professional Project Management in the Digital function at Thames Water. Project managers lead one or multiple projects depending on its size and scale of complexity. A project manager is a professional responsible for planning, organising, and overseeing the execution of a project from start to finish following the Thames Water delivery framework/methodology. They ensure the project meets its goals within the agreed scope, schedule, budget, quality standards, and resources.
Lot 1 Status: active
Lot 1 Has Options: Yes
Lot 1 Options: The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date.
Lot 1 Value: GBP 0
Lot 1 Value (Gross): GBP 0
Lot 1 Contract Start: 2026-05-13T00:00:00+01:00
Lot 1 Contract End: 2030-05-12T23:59:59+01:00
Lot 1 SME Suitable: Yes
Lot 1 Award Criterion (quality): Technical (25%)
Lot 1 Award Criterion (price): Commercial (35%)
Lot 1 Award Criterion (quality): Presentations (40%)
Lot Title: Business Analyst Services
Lot Description: Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits. Additionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement.
Lot 2 Status: active
Lot 2 Has Options: Yes
Lot 2 Options: The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date.
Lot 2 Value: GBP 0
Lot 2 Value (Gross): GBP 0
Lot 2 Contract Start: 2026-05-13T00:00:00+01:00
Lot 2 Contract End: 2030-05-12T23:59:59+01:00
Lot 2 SME Suitable: Yes
Lot 2 Award Criterion (quality): Technical (25%)
Lot 2 Award Criterion (price): Commercial (35%)
Lot 2 Award Criterion (quality): Presentations (40%)
Lot Title: Change Management Services
Lot Description: Business Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of our business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations. The function includes taking a structured approach to managing change; ensuring awareness, willingness, capability and training to adopt change; understanding and tracking change impact; managing risks related to change implementation (including resistance and adoption barriers); delivering change interventions to office-based and field-based operational colleagues.
Lot 3 Status: active
Lot 3 Has Options: Yes
Lot 3 Options: The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date.
Lot 3 Value: GBP 0
Lot 3 Value (Gross): GBP 0
Lot 3 Contract Start: 2026-05-13T00:00:00+01:00
Lot 3 Contract End: 2030-05-12T23:59:59+01:00
Lot 3 SME Suitable: Yes
Lot 3 Award Criterion (quality): Technical (25%)
Lot 3 Award Criterion (price): Commercial (35%)
Lot 3 Award Criterion (quality): Presentations (40%)
Lot Title: Trainers
Lot Description: Training capability is integral to the success of our transformational projects and programmes - ensuring our people have the confidence, skills, and behaviours needed to adopt new technology and ways of working. The role of training is to help builds Digital confidence and competence across new systems, tools and processes helping to increase adoption, reduce operational risk and enable wider cultural and behavioural change. Specifically, the training capability will understand and determine training needs; produce training interventions through working with subject matter experts; organise, manage, plan and deliver training interventions; assess and evaluate training effectiveness and partner across all levels impacted by the change (whether leadership, change champions or front line teams) to repeatable, best practice standards, methods and tools. The training capability will work alongside change and communications specialists to ensure a mature, standardised and integrated practice. Effective training provides users with the knowledge, skills and confidence required to adopt new approaches and increases the likelihood of a smooth roll out and higher levels of satisfaction
Lot 4 Status: active
Lot 4 Has Options: Yes
Lot 4 Options: The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date.
Lot 4 Value: GBP 0
Lot 4 Value (Gross): GBP 0
Lot 4 Contract Start: 2026-05-13T00:00:00+01:00
Lot 4 Contract End: 2030-05-12T23:59:59+01:00
Lot 4 SME Suitable: Yes
Lot 4 Award Criterion (quality): Technical (25%)
Lot 4 Award Criterion (price): Commercial (35%)
Lot 4 Award Criterion (quality): Presentations (40%)
Documents
Document Description: Not published
Document Description: Tender notice on Find a Tender
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"description": "Business Analysis:\nBusiness Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits. Additionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement.\nKey Roles looking for in this tender:\nJunior Business Analyst (Gartner level 1) - works on small tasks or parts of a project, has a basic understanding of BA tools and techniques, good communication, eagerness to learn. Responsible for low-complexity tasks under close supervision and has limited decision-making authority. Document basic processes and simple requirements and create simple reports. Support more experienced BAs in workshops and stakeholder meetings.\nBusiness Analyst (Gartner level 2) - Works on clearly defined tasks within projects, handles moderately complex analysis, usually within a single business area, works under direction of Senior or Lead Business Analyst; receives guidance on priorities and methods. Limited to project-level stakeholders.\nSenior Business Analyst (Gartner level 3) - Leads BA activities across multiple projects or programmes (including strategic analysis); often covers multiple business domains, deals with high ambiguity and complex business situations, sets BA approach and advises others. Facilitates decision-making at senior stakeholder level. Coaches and mentors other BAs. Activities as per the BA above, whilst demonstrating a higher level of responsibility, complexity, autonomy, and influence.\nLead Business Analyst (Gartner level 4) - Focused on Strategic alignment and team leadership. Leads BA Activities across Enterprise-level initiatives, multiple projects, and strategic programs. Align requirements with strategic and technical roadmaps. Define BA standards, governance, and best practices. Manage and coach BA team members. Act as key liaison between business and technology leadership.\nProject Management:\nProject Management in the Digital function at Thames Water leads one or multiple projects depending on its size and scale of complexity. A project manager is a professional responsible for planning, organizing, and overseeing the execution of a project from start to finish following the Thames Water delivery framework/methodology. They ensure the project meets its goals within the agreed scope, schedule, budget, quality standards, and resources.\nKey Roles:\nProject Support Office role (Gartner Level 1): A Project Support Office provides the administrative, logistical, and coordination backbone that keeps programmes/ projects running smoothly. It supports project managers, teams, and sometimes entire programmes by ensuring consistency, documentation control, reporting, and governance.\nJunior Project Manager (Gartner Level 1 or experience in supporting / PMO roles): A junior project manager assists with planning, execution, and monitoring of projects to ensure they are delivered on time, within budget, and to the required quality standards. Works as part of a project team / leads on a small workstream as part of a larger project.\nProject Manager (Gartner Level 3): responsible for planning, executing, and delivering projects on time, within scope, and within budget. They coordinate teams, manage risks, and ensure that project outcomes align with organisational goals. Leads the day to day management of a project, ensuring all activities are organised, monitored, and delivered to the required quality standards\nSenior Project Manager (Gartner Level 4): leads complex, high value projects and often oversees multiple project teams. They are responsible for ensuring delivery within agreed scope, time, cost, and quality constraints while aligning outcomes with strategic business objectives. Provides leadership, direction, and oversight for large or multiple projects, ensuring they meet organisational goals and deliver measurable results. They act as the primary point of accountability for senior stakeholders.\nProgramme Manager (Gartner Level 5): oversees and coordinates multiple related projects to ensure they collectively deliver strategic organisational outcomes. They provide leadership, governance, and direction across a programme of work, ensuring alignment with business goals and successful delivery of benefits. Act as the primary point of accountability into senior stakeholders / Executives.\nBusiness Change:\nBusiness Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of our business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations.\nThe function includes taking a structured approach to managing change; ensuring awareness, willingness, capability and training to adopt change; understanding and tracking change impact; managing risks related to change implementation (including resistance and adoption barriers); delivering change interventions to office-based and field-based operational colleagues.\nKey Roles:\nChange Lead (Gartner level 3)\nOwn and lead the change impact assessment for the project / programme\nDesign, deploy and manage key change management deliverables such as the change plan, training needs assessment, communications plan and change readiness assessment\nIdentify and collaborate with Change Analysts (and Champions within each business area), building a strong internal network for change\nBuild and maintain strong relationships with external and internal teams to ensure alignment on goals and solicit feedback from stakeholders involved and impacted by the change\nUndertake targeted pre-change activities including stakeholder mapping, change impact and communication, engagement and training plans\nUndertake change transition activities (e.g. user acceptance)\nIdentify and collaborate with sponsor, programme manager, project team to manage risks (threats and opportunities) and issues regarding ability to adopt new ways of working\nWork closely with the change areas to make sure we map out the change impact and dependencies\nManage change to scope, time and budget within agreed tolerances or escalate changes accordingly\nSenior Change Analyst (Gartner level 2)\nSupport more complex change and engagement activity per the needs of the Change Strategy and Change Plan\nPrepares for and co-ordinates change workshops\nCo-ordinates communications and engagements in delivery of the Change and Communications Plans\nCo-ordinates training requirements\nProvides support in terms of monitoring, measuring and reporting change\nTracks and assures change benefits\nAll other activities per the Change Analyst (below)\nChange Analyst (Gartner level 1)\nSupports the Change Lead to conduct change impact assessments and stakeholder analysis\nSupports the development and delivery of the change strategy, change plan and activities\nCreates and delivers essential change communications and training materials\nUnderstands initial readiness for change across impacted teams\nTracks change readiness and adoption metrics\nFacilitates workshops and feedback sessions where interventions are needed\nWorks closely with the impacted teams to ensure the change impact is mapped and dependencies highlighted\nIdentifies and escalates risks and issues that would impact the adoption of the change\nCommunications Lead (Gartner level 3)\nProvides change narrative for communications and engagements\nUses the Change Plan, Communications Plan and Communication Framework to develop a compelling change narrative for regular communications and engagements related to the project or programme\nMonitors and measure the effectiveness of the communications and rapidly evolve the communication/engagement approaches\nDelivers change communications interventions - e.g. briefings, newsletters, webinars, internal social media, workshops\nInterfaces with other Change and Communications roles to enable alignment\nCreates content to embed key messaging at programme and portfolio level aligned to overall company Purpose, Priorities and Values\nTraining Lead (Gartner level 3)\nUnderstands training needs through stakeholder engagement, role analysis, and impact assessments (provided by Change Lead and Change Analysts)\nOwns the relationship and works closely with Thames Water Learning \u0026 Development team\nDrives the production of the training elements - per the training needs analysis - to meet the programme or project timescales\nEnsures quality and effectiveness of learning and alignment with standards\nEngages with the business to develop and agree training plans\nMonitors training uptake and works with business stakeholders to ensure targets met\nIdentifies additional training needs (after go-live) and provides suitable training solutions\nWorks with subject matter experts (SMEs) and vendors to create training materials (e.g. eLearning, videos, user guides, classroom courses)\nOrganises, manages and supports the delivery of training sessions\nGathers feedback and continuously improves training effectiveness\nTrainer (Gartner level 2)\nDevelops and designs face to face training in order to meet agreed learning objectives\nPrepares training content to ensure maximum training effectiveness\nDeeply understands the training content (ie \u0027the solution\u0027) and the business process / context\nPersonally delivers training to end users - 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},
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{
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"startDate": "2026-05-13T00:00:00+01:00"
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"description": "Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits.\nAdditionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement.",
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"id": "2",
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"description": "The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date."
},
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},
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"maxExtentDate": "2034-05-12T23:59:59+01:00",
"startDate": "2026-05-13T00:00:00+01:00"
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"description": "Business Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of our business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations. \nThe function includes taking a structured approach to managing change; ensuring awareness, willingness, capability and training to adopt change; understanding and tracking change impact; managing risks related to change implementation (including resistance and adoption barriers); delivering change interventions to office-based and field-based operational colleagues.",
"hasOptions": true,
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"options": {
"description": "The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date."
},
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},
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"description": "Training capability is integral to the success of our transformational projects and programmes - ensuring our people have the confidence, skills, and behaviours needed to adopt new technology and ways of working. The role of training is to help builds Digital confidence and competence across new systems, tools and processes helping to increase adoption, reduce operational risk and enable wider cultural and behavioural change.\nSpecifically, the training capability will understand and determine training needs; produce training interventions through working with subject matter experts; organise, manage, plan and deliver training interventions; assess and evaluate training effectiveness and partner across all levels impacted by the change (whether leadership, change champions or front line teams) to repeatable, best practice standards, methods and tools. The training capability will work alongside change and communications specialists to ensure a mature, standardised and integrated practice.\nEffective training provides users with the knowledge, skills and confidence required to adopt new approaches and increases the likelihood of a smooth roll out and higher levels of satisfaction",
"hasOptions": true,
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"description": "The initial period of the contract will be four (4) years. Thames Water may then elect at its sole discretion to extend this Agreement in whole or in part by 4 further periods of one year each (or for any alternative periods) to taking it to a total of 8 years from the Effective Date."
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},
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"recurrence": {
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"startDate": "2034-12-01T23:59:59Z"
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]
},
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"submissionMethodDetails": "If you would like to gain access to the PSQ documents, please fill out the details within this form\nhttps://forms.office.com/e/YAWD6HJ84K",
"submissionTerms": {
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"languages": [
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},
"techniques": {
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"method": "withAndWithoutReopeningCompetition",
"type": "closed"
},
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},
"title": "Digital Contingent Labour Framework",
"value": {
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}
}