← Back to opportunities

Contact Centre as a Service Solution and Mobile App

Cheshire East Council

Buyer Contact Info

Buyer Name: Cheshire East Council

Buyer Address: Delamere House, Delamere Street, Crewe, UKD62, CW12JZ, United Kingdom

Contact Name: Michael Ashworth

Contact Email: michael.ashworth@cheshireeast.gov.uk

Contact Telephone: +44 1270686953

Status
complete
Procedure
selective
Value
1268727.0 GBP
Published
28 Jan 2026, 09:46
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
4Net Technologies Ltd
Official Source
Open Find a Tender

Description

Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system. To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. Contract commences 7 February 2026

Lot 1 Status: cancelled

Lot 1 Has Options: No

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "007396-2026-C2546-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05448638",
          "name": "4Net Technologies Ltd"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "18",
        "measure": "bids",
        "relatedLot": "1",
        "value": 1
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-140931",
    "name": "Cheshire East Council"
  },
  "contracts": [
    {
      "awardID": "007396-2026-C2546-1",
      "dateSigned": "2025-12-10T00:00:00Z",
      "id": "007396-2026-C2546-1",
      "status": "active",
      "value": {
        "amount": 1268727,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-28T09:46:40Z",
  "id": "007396-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-0497c2",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Crewe",
        "postalCode": "CW12JZ",
        "region": "UKD62",
        "streetAddress": "Delamere House, Delamere Street"
      },
      "contactPoint": {
        "email": "michael.ashworth@cheshireeast.gov.uk",
        "name": "Michael Ashworth",
        "telephone": "+44 1270686953"
      },
      "details": {
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.cheshireeast.gov.uk"
      },
      "id": "GB-FTS-140931",
      "identifier": {
        "legalName": "Cheshire East Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "name": "Cheshire East Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Stretford",
        "region": "UKD33"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-05448638",
      "identifier": {
        "id": "05448638",
        "legalName": "4Net Technologies Ltd",
        "scheme": "GB-COH"
      },
      "name": "4Net Technologies Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "streetAddress": "Strand"
      },
      "id": "GB-FTS-88",
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Network interfaces",
      "id": "30237110",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system. \nTo secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. \nThis contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.",
    "id": "C2546",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Software package and information systems",
            "id": "48000000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKD6"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        },
        "description": "To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. Contract commences 7 February 2026",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Restricted procedure",
    "status": "complete",
    "title": "Contact Centre as a Service Solution and Mobile App"
  }
}