East of England Crisis Text Support Service

{
  "awards": [
    {
      "id": "007257-2026-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-172777",
          "name": "NXG Enterprises"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 3
      },
      {
        "id": "2",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 3
      },
      {
        "id": "3",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 3
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-70212",
    "name": "NHS Cambridgeshire and Peterborough Integrated Care Board"
  },
  "contracts": [
    {
      "awardID": "007257-2026-1",
      "dateSigned": "2026-01-23T00:00:00Z",
      "id": "007257-2026-1",
      "status": "active",
      "value": {
        "amount": 2108800.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-27T16:09:53Z",
  "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.\u003cbr/\u003e\u003cbr/\u003eWritten representations should be emailed to estates\u0026digital@eoecph.nhs.uk.\u003cbr/\u003e\u003cbr/\u003eThe award decision-makers were as set out below:\u003cbr/\u003e\u2022 Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB)\u003cbr/\u003e  Mental Health Programme Manager\u003cbr/\u003eBusiness \u0026 Transformation Manager for Milton Keynes Mental Health Services\u003cbr/\u003e\u003cbr/\u003e\u2022 Cambridge and Peterborough Integrated Care Board (ICB)\u003cbr/\u003e  Delivery Partner\u003cbr/\u003e\u003cbr/\u003e\u2022 Hertfordshire and West Essex Integrated Care Board (ICB)\u003cbr/\u003e  CYPMHS Senior Commissioning Manager \u003cbr/\u003e  Senior Commissioning Manager \u003cbr/\u003e\u003cbr/\u003e\u2022 Hertfordshire and West Essex Integrated Care System (ICS)\u003cbr/\u003e  Deputy Head of Adult Mental Health\u003cbr/\u003e\t\u003cbr/\u003e\u2022 Mid and South Essex Integrated Care System (ICS)\u003cbr/\u003e  Lead for Mental Health (inc Learning Disability \u0026 Specialist Commissioning)  \u003cbr/\u003e  Quality Lead Nurse for Mental Health \u003cbr/\u003e\t\u003cbr/\u003e\u2022 Norfolk and Suffolk NHS Foundation Trust\u003cbr/\u003e  Social Worker \u0026 AMHP \u003cbr/\u003e  Head of Crisis Improvement Programme \u003cbr/\u003e\u003cbr/\u003e\u2022 Norfolk \u0026 Waveney Integrated Care Board (ICB)\u003cbr/\u003e  Adult Mental Health Senior Collaborative Lead \u003cbr/\u003e  CYP Senior Programme Manager \u2013 Urgent and Emergency Care and Eating Disorders\u003cbr/\u003e\u003cbr/\u003e\u2022 NHS England \u2013 East of England\u003cbr/\u003e  Mental Health Senior Programme Manager \u003cbr/\u003e  Mental Health Programme Manager\u003cbr/\u003e  Safeguarding Clinical Lead\u003cbr/\u003e\u003cbr/\u003e\u2022 Suffolk and North East Essex Integrated Care Board (ICB)\t\u003cbr/\u003e  Transformation Programme Manager \u2013 Mental Health \u0026 Dementia\u003cbr/\u003e\u003cbr/\u003eNo conflicts of interest were identified.\u003cbr/\u003e\u003cbr/\u003eThe weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service.\u003cbr/\u003e\u003cbr/\u003eAll submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document.\u003cbr/\u003e\u003cbr/\u003eNXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria\u003cbr/\u003e\u003cbr/\u003eNXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.",
  "id": "007257-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059933",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Ely",
        "postalCode": "CB7 4EA",
        "region": "UKH12",
        "streetAddress": "Gemini House, Bartholomew\u0027s Walk, Cambridgeshire Business Park, Angel Drove"
      },
      "contactPoint": {
        "email": "hanna.chipchase@eoecph.nhs.uk",
        "name": "Hanna Chipchase"
      },
      "details": {
        "buyerProfile": "https://www.cpics.org.uk/",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Health",
            "id": "07",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.cpics.org.uk/"
      },
      "id": "GB-FTS-70212",
      "identifier": {
        "legalName": "NHS Cambridgeshire and Peterborough Integrated Care Board"
      },
      "name": "NHS Cambridgeshire and Peterborough Integrated Care Board",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "EC2A 4NE",
        "region": "UK",
        "streetAddress": "86-90 Paul Street, London, EC2A 4NE"
      },
      "contactPoint": {
        "telephone": "+44 3332100949"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-FTS-172777",
      "identifier": {
        "legalName": "NXG Enterprises"
      },
      "name": "NXG Enterprises",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E14 4PU",
        "streetAddress": "8th Floor, 10 South Colonnade, Canary Wharf"
      },
      "details": {
        "url": "https://www.resolution.nhs.uk/"
      },
      "id": "GB-FTS-41630",
      "identifier": {
        "legalName": "NHS Litigation Authority"
      },
      "name": "NHS Litigation Authority",
      "roles": [
        "reviewBody",
        "mediationBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Health services",
      "id": "85100000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The East of England NHS Collaborative Procurement Hub (\u201cEoECPH\u201d), acting on behalf of Cambridgeshire \u0026 Peterborough Integrated Care Board (the \u201cAuthority\u201d) is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\u003cbr/\u003e\u003cbr/\u003eThe host Contracting Authority is Cambridgeshire \u0026 Peterborough Integrated Care Board (ICB). \u003cbr/\u003e\u003cbr/\u003eThe services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:\u003cbr/\u003e\u003cbr/\u003e\u2022 NHS CAMBRIDGESHIRE AND PETERBOROUGH (C\u0026P)\u003cbr/\u003e\u2022 NHS NORFOLK AND WAVENEY (NWPC)\u003cbr/\u003e\u2022 NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)\u003cbr/\u003e\u2022 NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)\u003cbr/\u003e\u2022 NHS HERTFORDSHIRE AND WEST ESSEX (HWE)\u003cbr/\u003e\u2022 NHS MID AND SOUTH ESSEX (MSE)",
    "id": "ocds-h6vhtk-059933",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Community health services",
            "id": "85323000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKH"
          }
        ],
        "deliveryLocation": {
          "description": "East of England Region"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "75",
              "name": "Key Criteria",
              "type": "quality"
            },
            {
              "description": "25",
              "type": "price"
            }
          ]
        },
        "description": "This notice is an intention to award a contract under the PSR competitive process.\u003cbr/\u003e\u003cbr/\u003eThe approximate lifetime value of the contract is \u00a32,108,800 over the maximum 3 year contract duration (2+1 term).\u003cbr/\u003e\u003cbr/\u003eThe services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029.\u003cbr/\u003e\u003cbr/\u003eThis is a new service for the East of England region. C\u0026P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process.\u003cbr/\u003e\u003cbr/\u003eDescription of Services\u003cbr/\u003e\u003cbr/\u003eThe East of England NHS Collaborative Procurement Hub (\u201cEoECPH\u201d), acting on behalf of Cambridgeshire \u0026 Peterborough Integrated Care Board (the \u201cAuthority\u201d) is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.\u003cbr/\u003e\u003cbr/\u003eThe Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "East of England Crisis Text Support Service"
  }
}