← Back to opportunities

Tenant Satisfaction Surveys

Ashford Borough Council

Buyer Contact Info

Buyer Name: Ashford Borough Council

Buyer Address: International House,, Dover Place, Ashford, UKJ45, TN23 1HU, United Kingdom

Contact Name: Stephanie Leonard

Contact Email: procurement.email@ashford.gov.uk

Status
active
Procedure
open
Value
65000.0 GBP
Gross: 78000.0 GBP
Published
27 Jan 2026, 10:05
Deadline
20 Feb 2026, 10:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79311000 - Survey services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Ashford:-Survey-services./JDUHE6282K To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/JDUHE6282K

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.kentbusinessportal.org.uk

Link Description: Procurement documents can be accessed via the Delta eSourcing portal.

External Link: https://www.find-tender.service.gov.uk/Notice/006937-2026

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 65,000.00

Lot 1 Value (Gross): GBP 78,000.00

Lot 1 Contract Start: 2026-04-13T00:00:00+01:00

Lot 1 Contract End: 2028-04-12T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (price): Criterion 1

Lot 1 Award Criterion (quality): Criterion 2

Lot 1 Award Criterion (quality): Criterion 3

Documents

Document Description: Procurement documents can be accessed via the Delta eSourcing portal.

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
{
  "buyer": {
    "id": "GB-PPON-PJTC-7477-RLVM",
    "name": "Ashford Borough Council"
  },
  "date": "2026-01-27T10:05:24Z",
  "id": "006937-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-060f42",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Ashford",
        "postalCode": "TN23 1HU",
        "region": "UKJ45",
        "streetAddress": "International House,, Dover Place"
      },
      "contactPoint": {
        "email": "procurement.email@ashford.gov.uk",
        "name": "Stephanie Leonard"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PJTC-7477-RLVM",
      "identifier": {
        "id": "PJTC-7477-RLVM",
        "scheme": "GB-PPON"
      },
      "name": "Ashford Borough Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": false,
    "description": "Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.kentbusinessportal.org.uk/tenders/UK-UK-Ashford:-Survey-services./JDUHE6282K\nTo respond to this opportunity, please click here: \nhttps://www.kentbusinessportal.org.uk/respond/JDUHE6282K",
    "documents": [
      {
        "description": "Procurement documents can be accessed via the Delta eSourcing portal.",
        "documentType": "biddingDocuments",
        "id": "L-1009515415",
        "url": "https://www.kentbusinessportal.org.uk"
      },
      {
        "description": "Procurement documents can be accessed via the Delta eSourcing portal.",
        "documentType": "technicalSpecifications",
        "id": "L-1009515416",
        "url": "https://www.kentbusinessportal.org.uk"
      },
      {
        "datePublished": "2026-01-27T10:05:24Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "006937-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/006937-2026"
      }
    ],
    "id": "ASH/25/165",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Survey services",
            "id": "79311000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKJ4"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "30%",
              "name": "Criterion 1",
              "type": "price"
            },
            {
              "description": "60%",
              "name": "Criterion 2",
              "type": "quality"
            },
            {
              "description": "10%",
              "name": "Criterion 3",
              "type": "quality"
            }
          ],
          "weightingDescription": "Price/quality"
        },
        "contractPeriod": {
          "endDate": "2028-04-12T23:59:59+01:00",
          "maxExtentDate": "2029-04-12T23:59:59+01:00",
          "startDate": "2026-04-13T00:00:00+01:00"
        },
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Possible 12 month extension"
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 65000.0,
          "amountGross": 78000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "active",
    "submissionMethodDetails": "Tenders to be submitted via the Delta eSourcing portal https://www.kentbusinessportal.org.uk",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "tenderPeriod": {
      "endDate": "2026-02-20T10:00:00+00:00"
    },
    "title": "Tenant Satisfaction Surveys",
    "value": {
      "amount": 65000.0,
      "amountGross": 78000.0,
      "currency": "GBP"
    }
  }
}