Provision of Professional Interpreting and Translation Services

{
  "buyer": {
    "id": "GB-PPON-PXLV-9225-PRBN",
    "name": "King\u0027s College Hospital NHS Foundation Trust"
  },
  "date": "2026-01-25T12:27:28Z",
  "id": "006414-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05846e",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE5 9NY",
        "region": "UKI45",
        "streetAddress": "KCH Business Park, 129 Coldharbour Lane"
      },
      "contactPoint": {
        "email": "david.kayondo@nhs.net",
        "name": "David Kayondo",
        "telephone": "0204 566 8234"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.kch.nhs.uk/"
      },
      "id": "GB-PPON-PXLV-9225-PRBN",
      "identifier": {
        "id": "PXLV-9225-PRBN",
        "scheme": "GB-PPON"
      },
      "name": "King\u2019s College Hospital NHS Foundation Trust",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE5 9NY",
        "region": "UKI45",
        "streetAddress": "Unit 1, KCH Business Park, 129 Coldharbour Lane"
      },
      "contactPoint": {
        "email": "s.okhiria1@nhs.net",
        "name": "Sunday Okhria",
        "telephone": "02045340573"
      },
      "details": {
        "url": "https://www.kings-fm.co.uk/"
      },
      "id": "GB-PPON-PDWQ-2826-VTWP",
      "identifier": {
        "id": "PDWQ-2826-VTWP",
        "scheme": "GB-PPON"
      },
      "name": "KCH Interventional Facilities Management LLP",
      "roleDetails": "Overseeing and delivering end-to-end procurement services on behalf of the Trust. In this capacity, KFM\u2019s primary role is to ensure that all procurement activities are conducted in a compliant, transparent, and commercially effective manner, aligned with both NHS procurement regulations and the Trust\u2019s strategic objectives.",
      "roles": [
        "procuringEntity"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-04-01T23:59:59+01:00"
    },
    "description": "King\u2019s College Hospital NHS Foundation Trust (the \u201cContracting Authority\u201d), acting through its wholly owned subsidiary King\u2019s Facilities Management (KFM), invites suitably qualified and experienced providers to participate in a Competitive Flexible Procedure for the Provision of Interpretation and Translation Services across all King\u2019s sites, including King\u2019s College Hospital (Denmark Hill), Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon, Queen Mary\u2019s Sidcup, and associated community locations.\nThe Trust serves a highly diverse population, representing over 120 languages, and seeks to procure a comprehensive, responsive, and technology-enabled language support service to ensure equitable access to healthcare. The service will include:\nFace-to-face, telephone, video, and AI-assisted interpretation (including British Sign Language and non-spoken communication support).\nTranslation services for clinical and non-clinical documents in multiple formats, with appropriate human verification of AI-assisted outputs.\nReal-time digital booking and reporting systems, capable of integration with NHS systems and compliant with NHS Information Governance and the Data Security and Protection Toolkit.\nPerformance monitoring against defined KPIs, including minimum 95\u201398% fill rates, rapid response to urgent requests, and at least 90% patient satisfaction.\nThe service aims to deliver cost-effective, high-quality, and inclusive communication support aligned with the Trust\u2019s equality, diversity, and digital transformation objectives. Providers will be expected to demonstrate innovation, use of AI and automation responsibly, and capacity to deliver across a multi-site NHS environment.\nThis opportunity will follow a multi-stage Competitive Flexible Procedure under the Procurement Act 2023. Stage 1 and 2 will involve assessment of Supplier Information Questionnaires (SIQs) and tender submission. Upon evaluation, shortlisted suppliers will be invited to demonstration, negotiation and BAFO - Stage 3.",
    "documents": [
      {
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2026-01-25T12:27:28Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "006414-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/006414-2026"
      }
    ],
    "expressionOfInterestDeadline": "2026-02-06T12:00:00Z",
    "hasRecurrence": true,
    "id": "W192454",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          },
          {
            "description": "Translation services",
            "id": "79530000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UK"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI45"
          },
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "Technical and Social Value - 70%",
              "name": "Technical and Social Value",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            },
            {
              "description": "Pricing - 30%",
              "name": "Commercial",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-08-02T23:59:59+01:00",
          "maxExtentDate": "2029-08-02T23:59:59+01:00",
          "startDate": "2026-08-03T00:00:00+01:00"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Extendable by 1 year"
        },
        "renewal": {
          "description": "1 year optional extension"
        },
        "status": "active",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "value": {
          "amount": 1200000.0,
          "amountGross": 1440000.0,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This opportunity will follow a multi-stage Competitive Flexible Procedure under the Procurement Act 2023. Stage 1 and 2 will involve assessment of Supplier Information Questionnaires (SIQs) and tender submission. Upon evaluation, shortlisted suppliers will be invited to demonstration, negotiation and BAFO."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2029-07-02T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Provision of Professional Interpreting and Translation Services",
    "value": {
      "amount": 1200000.0,
      "amountGross": 1440000.0,
      "currency": "GBP"
    }
  }
}