IT Support Provision

{
  "buyer": {
    "id": "GB-COH-06990867",
    "name": "UNITED KINGDOM ANTI-DOPING LIMITED"
  },
  "date": "2026-01-23T13:15:07Z",
  "id": "006191-2026",
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        "countryName": "United Kingdom",
        "locality": "Loughborough",
        "postalCode": "LE11 3QF",
        "region": "UKF22",
        "streetAddress": "Sportpark"
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      "id": "GB-COH-06990867",
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      "name": "UNITED KINGDOM ANTI-DOPING LIMITED",
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  "tender": {
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        "description": "Clarification questions and response have been uploaded.\nA v2 of the specification has been uploaded with minor changes for clarification purposes.",
        "id": "006191-2026"
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    "awardPeriod": {
      "endDate": "2026-02-16T23:59:59Z"
    },
    "description": "UK Anti-Doping (UKAD) seeks to appoint a supplier to provide comprehensive IT support services for its Microsoft-based cloud and desktop environment.\nThe successful supplier will deliver:\nOn-site support: Minimum of two days per month across UKAD\u0027s  Loughborough and London offices.\nRemote support: Helpdesk services during UK office hours, issue resolution, ticketing, monthly reporting, and attendance at quarterly review meetings.\nCore scope includes:\n- Support for Microsoft Azure infrastructure (IaaS), Office 365  tenant, and EntraID identity management.\n- Device management via Intune for Windows 11 desktops and iOS/Android mobile devices.\n- Active Directory and DNS management.\n-Desktop support and patch management.\n- Cybersecurity measures including multi-factor authentication and compliance monitoring.\nStrategic input: Guidance on IT strategy and participation in IT governance meetings.\nSupplier must demonstrate proven experience in delivering secure IT services, including robust patching and proactive improvement recommendations.\nFull details, including service levels and technical requirements, are provided in the Specification document within the tender pack.\nIt is anticipated that the cost of the annual services will be around \u00a378,000 + VAT.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
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        "datePublished": "2026-01-23T13:15:07Z",
        "description": "Tender notice on Find a Tender",
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        "id": "006191-2026",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/006191-2026"
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    "enquiryPeriod": {
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    "id": "ocds-h6vhtk-05f744",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "IT services: consulting, software development, Internet and support",
            "id": "72000000",
            "scheme": "CPV"
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        "deliveryAddresses": [
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            "countryName": "United Kingdom",
            "region": "UK"
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        "id": "1",
        "relatedLot": "1"
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    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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    "lots": [
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              "description": "Please refer to Appendix III (b) for question details.\nPlease refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings.",
              "name": "Methodology to deliver the IT support provision requirements",
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              "type": "quality"
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            {
              "description": "Please refer to Appendix III (b) for question details.\nPlease refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings.",
              "name": "Keeping up to date with issues affecting UKAD\u0027s IT environment",
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                {
                  "number": 14,
                  "weight": "percentageExact"
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              "type": "quality"
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              "name": "Ability to mobilise",
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              "type": "quality"
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            {
              "description": "Please refer to Appendix III (b) for question details.\nPlease refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings.",
              "name": "Fixed annual fee",
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              "description": "Please refer to Appendix III (b) for question details.\nPlease refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings.",
              "name": "Rate Card",
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        "contractPeriod": {
          "endDate": "2029-02-28T23:59:59Z",
          "maxExtentDate": "2032-02-28T23:59:59Z",
          "startDate": "2026-03-01T00:00:00Z"
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        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "We may require consultancy support for strategic projects and development work."
        },
        "renewal": {
          "description": "Contract values assumes an Initial 3 year contract plus three 1 year extensions (3 +1+1+1)."
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Please refer to Specification.",
              "type": "economic"
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            {
              "description": "Please refer to Specification.",
              "type": "technical"
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          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 468000,
          "amountGross": 561600,
          "currency": "GBP"
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    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "active",
    "submissionMethodDetails": "Please e-mail all tender submission documents to procurement@ukad.org.uk",
    "submissionTerms": {
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      "languages": [
        "en"
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    "tenderPeriod": {
      "endDate": "2026-01-30T12:00:00Z"
    },
    "title": "IT Support Provision",
    "value": {
      "amount": 468000,
      "amountGross": 561600,
      "currency": "GBP"
    }
  }
}