← Back to opportunities

Language Services - Lot 3

Ministry of Justice

Buyer Contact Info

Buyer Name: Ministry of Justice

Buyer Address: 102 Petty France, London, UK, SW1H 9AJ, United Kingdom

Contact Email: Elise.Ballantyne@justice.gov.uk

Status
complete
Procedure
open
Value
10900000.0 GBP
Published
22 Jan 2026, 16:58
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
79540000 - Interpretation services
Region
n/a
Awarded To
Clarion Interpreting Limited
Official Source
Open Find a Tender

Description

The provision of Visual and Tactile Communications including face to face, and video interpreting services. This Lot will enable communication to take place between Deaf, Deafblind and others requiring support.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Title: Visual and Tactile Communications

Lot Description: The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria; Information Security - 3.75% Social Value - 10%

Lot 3 Status: cancelled

Lot 3 Has Options: No

Lot 3 Award Criterion (quality): Mobilisation and Transition

Lot 3 Award Criterion (quality): Booking Service – Development, Implementation and Maintenance

Lot 3 Award Criterion (quality): Delivery of Bookings

Lot 3 Award Criterion (quality): Staff recruitment, retention and performance

Lot 3 Award Criterion (quality): Supplier Telephone Helpdesk

Lot 3 Award Criterion (quality): Complaints and Feedback

Lot 3 Award Criterion (quality): Stakeholder engagement and Continuous Improvement

Lot 3 Award Criterion (quality): Interpreter Recruitment

Lot 3 Award Criterion (quality): Training and Quality Management

Lot 3 Award Criterion (quality): Fraud, Corruption and Bribery

Contracts

Contract Title: Visual and Tactile Communications

Awards

Award Title: Visual and Tactile Communications

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "005961-2026-1",
      "relatedLots": [
        "3"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-172410",
          "name": "Clarion Interpreting Limited"
        }
      ],
      "title": "Visual and Tactile Communications"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "3",
        "measure": "bids",
        "relatedLot": "3",
        "value": 2
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-6365",
    "name": "Ministry of Justice"
  },
  "contracts": [
    {
      "awardID": "005961-2026-1",
      "dateSigned": "2026-01-21T00:00:00Z",
      "id": "005961-2026-1",
      "status": "active",
      "title": "Visual and Tactile Communications",
      "value": {
        "amount": 10900000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2026-01-22T16:58:48Z",
  "id": "005961-2026",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04a54f",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1H 9AJ",
        "region": "UK",
        "streetAddress": "102 Petty France"
      },
      "contactPoint": {
        "email": "Elise.Ballantyne@justice.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.gov.uk/government/organisations/ministry-of-justice"
      },
      "id": "GB-FTS-6365",
      "identifier": {
        "legalName": "Ministry of Justice"
      },
      "name": "Ministry of Justice",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Leeds",
        "region": "UK"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-FTS-172410",
      "identifier": {
        "legalName": "Clarion Interpreting Limited"
      },
      "name": "Clarion Interpreting Limited",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London"
      },
      "id": "GB-FTS-66",
      "identifier": {
        "legalName": "The High Court of England and Wales"
      },
      "name": "The High Court of England and Wales",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Interpretation services",
      "id": "79540000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The provision of Visual and Tactile Communications including face to face,\u00a0and video interpreting services. This Lot will enable communication to take place between Deaf, Deafblind and others requiring support.",
    "id": "ocds-h6vhtk-04a54f",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Interpretation services",
            "id": "79540000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "id": "3",
        "relatedLot": "3"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "7.5%",
              "name": "Mobilisation and Transition",
              "type": "quality"
            },
            {
              "description": "15%",
              "name": "Booking Service \u2013 Development, Implementation and Maintenance\u202f",
              "type": "quality"
            },
            {
              "description": "15%",
              "name": "Delivery of Bookings",
              "type": "quality"
            },
            {
              "description": "3.75%",
              "name": "Staff recruitment, retention and performance",
              "type": "quality"
            },
            {
              "description": "7.5%",
              "name": "Supplier Telephone Helpdesk",
              "type": "quality"
            },
            {
              "description": "7.5%",
              "name": "Complaints and Feedback",
              "type": "quality"
            },
            {
              "description": "3.75%",
              "name": "Stakeholder engagement and Continuous Improvement",
              "type": "quality"
            },
            {
              "description": "15%",
              "name": "Interpreter Recruitment",
              "type": "quality"
            },
            {
              "description": "7.5%",
              "name": "Training and Quality Management",
              "type": "quality"
            },
            {
              "description": "3.75%",
              "name": "Fraud, Corruption and Bribery",
              "type": "quality"
            },
            {
              "description": "Price Per Quality Point",
              "type": "price"
            }
          ]
        },
        "description": "The Ministry of Justice (MoJ) has entered into contracts for the delivery of Language Services. The contracts are split into 4 Lots, the scope of services includes face to face, telephone and video interpreting services\u00a0for spoken languages, BSL, visual and tactile communication and quality and assurance of all language services. Additional information: Additional Quality Criteria;\nInformation Security - 3.75%\nSocial Value - 10%",
        "hasOptions": false,
        "id": "3",
        "status": "cancelled",
        "title": "Visual and Tactile Communications"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Language Services - Lot 3"
  }
}